Tourism and Hospitality Industry Overview
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Tourism and Hospitality Industry Overview

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Questions and Answers

What is dark tourism according to the content?

  • The practice of visiting shopping malls and theaters
  • The celebration of World Tourism Day on September 27
  • The development of unique shopping experiences
  • The act of visiting sites of natural disasters or man-made disasters (correct)

    • What is a sub-sector of dark tourism?

  • Disaster Tourism (correct)
  • Shopping Tourism
  • History Tourism
  • Architecture Tourism

    • What is the purpose of celebrating World Tourism Day?

  • To promote dark tourism
  • To bring sustainability to the tourism sector worldwide (correct)
  • To celebrate unique shopping experiences
  • To promote disaster tourism

    • What is the date of World Tourism Day?

    <p>September 27</p> Signup and view all the answers

    What type of tourism involves visiting shopping malls and theaters?

    <p>Shopping Tourism</p> Signup and view all the answers

    What can destinations leverage to develop authentic shopping experiences?

    <p>New market trends</p> Signup and view all the answers

    What is a lesser-known dark tourism attraction?

    <p>Cemeteries</p> Signup and view all the answers

    What is the organization that announced World Tourism Day?

    <p>UNWTO</p> Signup and view all the answers

    What is the primary concern of LGBT tourists when traveling to destinations?

    <p>Cultural and safety issues</p> Signup and view all the answers

    What is the primary goal of the tourism industry?

    <p>To provide enjoyment and pleasurable experiences</p> Signup and view all the answers

    Which type of tourism allows tourists to take a virtual tour of an attraction from home?

    <p>Virtual Tourism</p> Signup and view all the answers

    What is a sample activity for tourists in Beach Tourism?

    <p>Scuba diving</p> Signup and view all the answers

    According to the UNWTO, what is the definition of tourism?

    <p>The activities of persons traveling to and staying in places outside their usual environment for business, leisure, and other purposes</p> Signup and view all the answers

    Which type of tourism focuses on the aviation industry and space travel?

    <p>Space Tourism</p> Signup and view all the answers

    What is a characteristic of tourism products and services?

    <p>They are perishable</p> Signup and view all the answers

    What affects travelers' decisions?

    <p>Social, economic, and institutional factors</p> Signup and view all the answers

    What is the purpose of Virtual Tourism?

    <p>To provide an immersive experience before taking a trip</p> Signup and view all the answers

    What is the focus of tourism businesses in terms of marketing and advertising?

    <p>To gain insights into travelers' decision-making process</p> Signup and view all the answers

    What is a characteristic of Gay Tourism?

    <p>Emphasis on cultural and safety issues</p> Signup and view all the answers

    Which type of tourism is often associated with coastal resorts?

    <p>Beach Tourism</p> Signup and view all the answers

    What is true about individual tourists' perceptions?

    <p>They are different from one another</p> Signup and view all the answers

    What is a benefit of Virtual Tourism for travelers?

    <p>Ability to see what they are getting into before taking a trip</p> Signup and view all the answers

    What is the main focus of tourism?

    <p>The experience that the customer makes</p> Signup and view all the answers

    What is tourism, according to the definition?

    <p>Traveling to a different place for various purposes</p> Signup and view all the answers

    Who is responsible for ensuring that hotel guests have a top-tier customer service experience?

    <p>Concierge</p> Signup and view all the answers

    What is the primary responsibility of the Back of the House staff?

    <p>Keeping things run efficiently behind the scenes</p> Signup and view all the answers

    Who is responsible for creating menus and managing kitchen staff in a restaurant?

    <p>Executive Chef</p> Signup and view all the answers

    What is the primary role of a Valet Runner/Valet Parking Attendant?

    <p>Driving vehicles for customers in a parking lot or garage</p> Signup and view all the answers

    Who is responsible for accurately recording customers’ orders and handling payments in a restaurant?

    <p>Cashier</p> Signup and view all the answers

    What is the primary role of a Housekeeping Staff member?

    <p>Organizing all areas of guestrooms according to established standards</p> Signup and view all the answers

    Who is responsible for preparing and serving a variety of beverages in a restaurant?

    <p>Bartender</p> Signup and view all the answers

    Who is responsible for making sweet treats for diners to enjoy in a restaurant?

    <p>Pastry Chef</p> Signup and view all the answers

    Which of the following positions is responsible for clearing and cleaning tables in preparation for the next customer?

    <p>Buss Person</p> Signup and view all the answers

    Which cruise department is responsible for maintaining and running the vessel?

    <p>Deck Department</p> Signup and view all the answers

    Which of the following positions is responsible for preparing food items by cutting, chopping, mixing, and cooking?

    <p>Line Cooks</p> Signup and view all the answers

    Which cruise department deals with anything relating to passenger entertainment?

    <p>Activity/Entertainment Department</p> Signup and view all the answers

    Which position is responsible for making sure dishware is spotless and keeps the kitchen clean and clear of garbage and hazardous clutter?

    <p>Food and Beverage Steward</p> Signup and view all the answers

    Which cruise department includes staff members who work in fitness centers, beauty shops, spas, and medical services?

    <p>Personal Care Department</p> Signup and view all the answers

    Which cruise department includes members working in restaurants, bars, and passenger cabins?

    <p>Service/Hospitality Department</p> Signup and view all the answers

    Which of the following positions is an essential member of any restaurant staff?

    <p>Food and Beverage Steward</p> Signup and view all the answers

    Study Notes

    Definition of Tourism

    • The UNWTO defines tourism as activities of persons traveling to and staying in places outside their usual environment for business, leisure, and other purposes.

    Tourism Core Concepts and Definition of Terms

    • Tourism involves various experiences and is about the customer's experience.
    • Tourism products and services are perishable, meaning they are consumed immediately and cannot be stored for the future.
    • Social, economic, and institutional factors affect travelers' decisions.

    Types of Tourism

    • Gay Tourism: caters to LGBT tourists, focusing on cultural and safety issues, and promoting HIV/AIDS awareness.
    • Beach Tourism: involves coastal resorts and water activities like beach hopping, scuba diving, and snorkeling.
    • Virtual Tourism: offers virtual tours of attractions, allowing travelers to preview destinations before taking a trip.
    • Space Tourism: allows tourists to experience space travel for recreational, leisure, or business purposes.
    • Dark Tourism: involves visiting sites of natural disasters, man-made disasters, cemeteries, and historical museums.
    • Shopping Tourism: focuses on developing authentic and unique shopping experiences that add value to tourist destinations.

    History and Development of Tourism

    • The UNWTO announced September 27 as "World Tourism Day" to promote sustainability in the tourism sector.

    Tourism Industry Careers

    • Front Office Staff:
      • Concierge: provides top-tier customer service, welcomes guests, and provides information on local events and attractions.
      • Bell Attendant/Person: assists guests with check-in and checkout, and escorts them to their rooms.
      • Valet Runner/Valet Parking Attendant: drives and retrieves vehicles for customers.
    • Back of the House:
      • Housekeeping Staff: maintains guestrooms, reports inconsistencies, and initiates maintenance requests.
      • Administrative Personnel, Engineers, and Maintenance Staff: work behind the scenes with minimal guest contact.
    • Food and Beverage Service Sector:
      • Restaurant Manager: oversees restaurant operations and staff.
      • Cashier: records orders and handles payments.
      • Server: takes and serves orders in a friendly manner.
      • Bartender: prepares and serves beverages.
      • Barista: prepares coffee blends or tea.
      • Executive Chef: creates menus, manages kitchen staff, and ensures food quality.
      • Pastry Chef: creates sweet treats for diners.
      • Line Cooks: prepare food items in the kitchen.
      • Buss Person: clears and cleans tables.
      • Food and Beverage Steward: maintains cleanliness and order in the kitchen.
    • Cruise Lines:
      • Activity/Entertainment Department: deals with passenger entertainment, including hosts, performers, and shore excursion staff.
      • Service/Hospitality Department: includes staff working in restaurants, bars, and passenger cabins.
      • Personal Care Department: includes staff working in fitness centers, beauty shops, spas, and medical services.
      • Deck Department: maintains and runs the vessel.

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    Description

    This quiz covers the definition of tourism, its impact on economic development, and the role of the tourism industry in providing enjoyable experiences.

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