ChatGPT: The New Chatbot Tool by OpenAI

Study Notes

OpenAI has released a new chatbot tool, ChatGPT, which is capable of understanding and responding to natural language queries in a variety of ways.
The tool is built on the massive GPT-3 engine and can write code, solve problems and provide customer support.
ChatGPT is only available for beta testing and evaluation now, but it is expected OpenAI will open API access early next year. This will allow companies to develop products based on the software, which could include coding, optimisation, and call centre tools.
ChatGPT was trained using reinforcement learning from human feedback (RLHF), the same methods as InstructGPT but with slight differences in the data collection set-up, including using human AI trainers providing conversations – playing both user and AI assistant – to improve its understanding of human call and response.
Dr Roxana Daneshjou, a dermatologist working on AI/ML and precision health from Stanford Medicine said that, with work to check for biases and misinformation, it could make for a medical chatbot to help doctors and patients.
One user who experimented with the tool said it helped them solve a coding task they were assigned at work that should have taken all day, completing the work in a minute, while others have used it to come up with prompts to enter into generative AI image tool DALL-E 2 for the best chance of getting the required output.
The blog post revealing the chatbot included a few example use cases including a user sharing a screenshot of code and writing “this code is not working like I expect – how do I fix it” to which ChatGPT enters a conversation asking for more clarity, then eventually providing a solution showing the line of code that was causing the problem.
ChatGPT is a machine learning model that can understand natural language and respond in a way that is natural for humans.
It has been given restrictions, including limiting its ability to spout hate and misinformation, a problem seen in other large natural language AI models.
One of the biggest benefits will be in customer service areas, with ChatGPT able to handle complaints and queries using natural language in a way not previously possible.
This allows the company to also gather data on customer behaviour and preferences by analysing the way they interact with the AI without relying on human input.