Questions and Answers
Which of the following is a reason why financial measures do not provide a complete picture of a company's performance?
They do not measure variables such as customer satisfaction
What are some of the non-financial indicators (NFIs) that companies are using to measure their performance?
A combination of quantitative and qualitative measures
Why is successful execution of variables such as product quality, delivery, reliability, after-sales service, and customer satisfaction essential for a company's success?
They are important factors in today's competitive business environment
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