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Which of the following is a reason why financial measures do not provide a complete picture of a company's performance?
Which of the following is a reason why financial measures do not provide a complete picture of a company's performance?
- They are only relevant for small businesses
- They only measure a company's profits
- They are too complex to understand
- They do not measure variables such as customer satisfaction (correct)
What are some of the non-financial indicators (NFIs) that companies are using to measure their performance?
What are some of the non-financial indicators (NFIs) that companies are using to measure their performance?
- Only qualitative measures
- Only quantitative measures
- Only measures related to profits and losses
- A combination of quantitative and qualitative measures (correct)
Why is successful execution of variables such as product quality, delivery, reliability, after-sales service, and customer satisfaction essential for a company's success?
Why is successful execution of variables such as product quality, delivery, reliability, after-sales service, and customer satisfaction essential for a company's success?
- They are important factors in today's competitive business environment (correct)
- They are required by law
- They are directly measured by traditional accounting systems
- They are only important for small businesses
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