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Questions and Answers
What should a user do if the update does not happen during the Out-of-Box Experience after factory resetting their TV?
What should a user do if the update does not happen during the Out-of-Box Experience after factory resetting their TV?
The user should power off the TV using the remote-control power button, wait up to 15 minutes for the TV to process updates in the background, and then power on the TV using the remote-control power button. The TV should then receive the updates.
Can a user receive an update after factory resetting their TV without connecting it to the internet?
Can a user receive an update after factory resetting their TV without connecting it to the internet?
No, the user will need to have their device connected to the internet to receive the update.
How long can it take for a TV to process updates in the background after being turned off?
How long can it take for a TV to process updates in the background after being turned off?
It can take 10-15 minutes for a TV to process updates in the background after being turned off for 1 minute.
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