ITS5 - Ticket Escalation and Resolution
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Questions and Answers

Which one of these is the most correct?

  • The site you like in IT
  • Your objectives and how you can be an asset for the company (correct)
  • Your family background and dependents
  • Your favorite job in IT

Why does the candidate want to join the company?

  • Because the company has a generous leadership
  • Because the candidate can learn a lot from the company
  • Because the company can help the candidate grow
  • All of the above (correct)

What is the candidate's favorite job in IT?

  • The one they applied for in the company (correct)
  • A job that allows them to learn
  • A job in a different company
  • A job that involves leadership

What information should be shared about family background and dependents during a job interview?

<p>The number of dependents (A)</p> Signup and view all the answers

What can the candidate offer to the company?

<p>All of the above (D)</p> Signup and view all the answers

What is the candidate's opinion about the company's leadership?

<p>The company has the most generous leadership (B)</p> Signup and view all the answers

What is the candidate's motivation for joining the company?

<p>To grow the company (D)</p> Signup and view all the answers

What is the candidate's favorite site in IT?

<p>The site they applied for in the company (C)</p> Signup and view all the answers

What can the candidate gain from joining the company?

<p>All of the above (D)</p> Signup and view all the answers

What is the procedure for resolving a slow browsing issue?

<p>Clear the internet cache (D)</p> Signup and view all the answers

How would you remotely resolve a user's forgotten password?

<p>Reset the password from the server (A)</p> Signup and view all the answers

What is the process for installing a printer for a new user?

<p>Add the new user to the printer group (C)</p> Signup and view all the answers

How is a laptop build done?

<p>Install the operating system and required software (C)</p> Signup and view all the answers

What happens when a ticket is resolved on time?

<p>The ticket is closed and the issue is resolved (A)</p> Signup and view all the answers

What is SolarWinds?

<p>A company providing cyber security tools (A)</p> Signup and view all the answers

What is the role of Fortray Global Services?

<p>Providing global services (C)</p> Signup and view all the answers

What should you do when answering the question about your daily life at your job place?

<p>Introduce yourself and your educational background (A)</p> Signup and view all the answers
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