ITS5 - Ticket Escalation and Resolution
17 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which one of these is the most correct?

  • The site you like in IT
  • Your objectives and how you can be an asset for the company (correct)
  • Your family background and dependents
  • Your favorite job in IT

    • Why does the candidate want to join the company?

  • Because the company has a generous leadership
  • Because the candidate can learn a lot from the company
  • Because the company can help the candidate grow
  • All of the above (correct)

    • What is the candidate's favorite job in IT?

  • The one they applied for in the company (correct)
  • A job that allows them to learn
  • A job in a different company
  • A job that involves leadership

    • What information should be shared about family background and dependents during a job interview?

    <p>The number of dependents</p> Signup and view all the answers

    What can the candidate offer to the company?

    <p>All of the above</p> Signup and view all the answers

    What is the candidate's opinion about the company's leadership?

    <p>The company has the most generous leadership</p> Signup and view all the answers

    What is the candidate's motivation for joining the company?

    <p>To grow the company</p> Signup and view all the answers

    What is the candidate's favorite site in IT?

    <p>The site they applied for in the company</p> Signup and view all the answers

    What can the candidate gain from joining the company?

    <p>All of the above</p> Signup and view all the answers

    What is the procedure for resolving a slow browsing issue?

    <p>Clear the internet cache</p> Signup and view all the answers

    How would you remotely resolve a user's forgotten password?

    <p>Reset the password from the server</p> Signup and view all the answers

    What is the process for installing a printer for a new user?

    <p>Add the new user to the printer group</p> Signup and view all the answers

    How is a laptop build done?

    <p>Install the operating system and required software</p> Signup and view all the answers

    What happens when a ticket is resolved on time?

    <p>The ticket is closed and the issue is resolved</p> Signup and view all the answers

    What is SolarWinds?

    <p>A company providing cyber security tools</p> Signup and view all the answers

    What is the role of Fortray Global Services?

    <p>Providing global services</p> Signup and view all the answers

    What should you do when answering the question about your daily life at your job place?

    <p>Introduce yourself and your educational background</p> Signup and view all the answers

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser