The Use of Checklists by Supervisors

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What is another name for 'management by walking around'?

Supervising from afar (correct)
Checklist management
Invasive management
Managing from the top

Why is it important to ensure checklists are tailored to individual needs?

To ensure congruence between requirements and actions (correct)
To make the process complex
To confuse staff members
To increase workload unnecessarily

What key aspect should be considered when developing a dual-purpose checklist?

Excluding staff input
Covering all process aspects (correct)
Not trialing the draft
Making it complex

Why should instances of staff conduct below expectations never be ignored?

To maintain standards (D) Signup and view all the answers

How can checklists assist in monitoring staff performance?

By providing guidance on tasks (A) Signup and view all the answers

What is the purpose of professional approach according to the text?

To ensure service is provided as a pleasure (D) Signup and view all the answers

What is one way to acknowledge an individual's good performance to the whole team?

Give a presentation of awards (D) Signup and view all the answers

Why should all negative feedback be given in private?

To save embarrassment for the worker involved (C) Signup and view all the answers

What should a supervisor do after providing feedback to staff for performance improvement?

Plan follow-up coaching sessions (C) Signup and view all the answers

What is one form that an award for good performance may take?

Certificate or plaque (B) Signup and view all the answers

Which of the following is NOT a method to help staff modify their performance?

Offering incentives (A) Signup and view all the answers

Why is giving positive feedback important when providing criticism?

To balance the negative with positive reinforcement (D) Signup and view all the answers

What is the main focus of a mentoring relationship?

Career planning (C) Signup and view all the answers

Which coaching technique is described as a common and popular method in the text?

Demonstration (D) Signup and view all the answers

What is the duration of a typical mentoring relationship according to the text?

6-12 months (B) Signup and view all the answers

In coaching, what should strategies be focused on according to the text?

The learners' needs (A) Signup and view all the answers

What is NOT mentioned as a method used in coaching for on-the-job training?

Excursions (B) Signup and view all the answers

What is one of the key aspects involved in coaching demonstrations according to the text?

Following manufacturers' instructions for equipment demonstration (A) Signup and view all the answers

Why do supervisors use checklists to monitor staff food handling activities?

To introduce consistency across all staff performance (B) Signup and view all the answers

What is a benefit of using a comprehensive checklist for monitoring staff activities?

Ensuring that all aspects of the job are included in the monitoring process (A) Signup and view all the answers

What is the importance of maintaining staff awareness regarding their performance and standards?

It is critical to maintaining the standards themselves (B) Signup and view all the answers

Why is it important for all team members to have training and development opportunities?

To ensure all staff members have an opportunity to improve their skill set (C) Signup and view all the answers

What is the difference between staff training and staff development?

Staff training focuses on future skills, while staff development addresses immediate needs (D) Signup and view all the answers

What is one characteristic of successful teams mentioned in the text?

'Skill set' improvement opportunities for all team members (B) Signup and view all the answers

What is a key aspect of providing practice opportunities?

Giving remedial input (B) Signup and view all the answers

Which of the following is NOT a characteristic of a successful manager according to the text?

Showing authority by micromanaging (D) Signup and view all the answers

How can managers gain control of organizational resources?

By showcasing competent behavior (C) Signup and view all the answers

Why is it important for managers to always be on public show to the staff?

To provide a role model for staff behavior (D) Signup and view all the answers

What can undermine a manager's authority in the workplace?

Not demonstrating competence and inspiring leadership (D) Signup and view all the answers

In what way can managers support their boss effectively?

By thinking laterally and finding solutions (D) Signup and view all the answers