Podcast
Questions and Answers
What is the difference between e-commerce and e-business?
What is the difference between e-commerce and e-business?
E-commerce involves buying and selling products or services through computer networks, while e-business is a broader concept that includes servicing customers, collaborating with business partners, and performing electronic transactions within an organization.
What is the difference between e-commerce and e-business?
What is the difference between e-commerce and e-business?
E-commerce involves buying, selling, transferring, or exchanging products, services, or information through computer networks, while e-business is a broader concept that includes servicing customers, collaborating with business partners, and performing electronic transactions within an organization.
What are the different types of e-commerce?
What are the different types of e-commerce?
The different types of e-commerce are B2C, B2B, C2C, B2E, E-government, m-commerce, social commerce, and conversational commerce.
What are the different types of e-commerce?
What are the different types of e-commerce?
What is personalized pricing?
What is personalized pricing?
What are the benefits of e-commerce?
What are the benefits of e-commerce?
What is channel conflict in e-commerce?
What is channel conflict in e-commerce?
What are the limitations of e-commerce?
What are the limitations of e-commerce?
What is the difference between B2C and B2B e-commerce?
What is the difference between B2C and B2B e-commerce?
What are the limitations of e-commerce?
What are the limitations of e-commerce?
What is personalized pricing?
What is personalized pricing?
What is the long tail in retailing?
What is the long tail in retailing?
What are the issues that e-tailers face?
What are the issues that e-tailers face?
What is showrooming?
What is showrooming?
What are some issues that e-tailers face?
What are some issues that e-tailers face?
What is the long tail?
What is the long tail?
What is the difference between B2B and B2C e-commerce?
What is the difference between B2B and B2C e-commerce?
What is showrooming?
What is showrooming?
How does personalized pricing benefit companies?
How does personalized pricing benefit companies?
How do merchants determine personalized pricing?
How do merchants determine personalized pricing?
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Study Notes
- E-commerce involves buying, selling, transferring, or exchanging products, services, or information through computer networks.
- E-business is a broader concept that includes servicing customers, collaborating with business partners, and performing electronic transactions within an organization.
- E-commerce can be pure (all dimensions are digital) or partial (a mix of digital and physical dimensions).
- B2C involves organizations selling to individuals, while B2B involves businesses selling to other businesses.
- C2C involves individuals selling to other individuals, often through auctions or classified ads.
- B2E involves organizations using EC internally to provide information and services to employees.
- E-government uses EC to deliver information and public services to citizens and business partners/suppliers.
- M-commerce refers to EC conducted entirely in a wireless environment.
- Social commerce and conversational commerce are newer forms of EC.
- EC benefits organizations, customers, and society by increasing accessibility, lowering costs, and delivering information, services, and products conveniently.
- E-commerce (EC) faces limitations such as lack of security standards and insufficient telecommunications bandwidth.
- B2B EC is larger by volume, but B2C EC is more complex due to a large number of buyers making diverse transactions.
- Electronic storefronts and electronic malls are two mechanisms customers use to access companies on the web.
- Online service industries such as banking, securities trading, job matching, travel services, and advertising are thriving.
- E-tailers face issues such as channel conflict, order fulfillment, and personalized pricing.
- Channel conflict arises when clicks-and-mortar companies sell directly to customers online and alienate their distributors.
- Order fulfillment involves finding products, packing, delivering, collecting payment, and handling returns efficiently.
- Personalized pricing is a major issue in e-commerce, where buyers and sellers traditionally meet on price.
- The long tail describes the retailing strategy of selling a large number of unique items in small quantities.
- Showrooming is when shoppers visit a brick-and-mortar store to examine a product in person, then purchase from a competitor's website.
- Standardized pricing is the norm in retail today.
- Retailers gave up personalized pricing in exchange for standardized pricing.
- Showrooming is the process of comparing prices among retailers.
- Camelcamelcamel.com tracks Amazon prices and alerts consumers of price drops.
- Personalized pricing is the practice of pricing items based on a customer's perceived ability to pay.
- Merchants use customer data to determine personalized pricing.
- Customer data includes shopping cart history, rewards card usage, social media activity, and more.
- Merchants can virtually assess customers when they visit their website.
- Personalized pricing aims to maximize the price each customer will pay.
- Personalized pricing can save companies lost revenue.
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