Podcast
Questions and Answers
Which of the following is NOT a therapeutic use for silence?
Which of the following is NOT a therapeutic use for silence?
- Camouflaging fears
- Expressing contentment
- Interrupting concentration (correct)
- Relieving anxiety
What percentage of communication is believed to come from spoken words?
What percentage of communication is believed to come from spoken words?
- 55%
- 38%
- 7% (correct)
- None of the above
Which of the following is an example of paralanguage?
Which of the following is an example of paralanguage?
- Posture
- Gestures
- Vocal inflections (correct)
- Facial expressions
What is the term for the use and relationship of space to communication?
What is the term for the use and relationship of space to communication?
What is the term for a tactile stimulus produced by making personal contact with another person or object?
What is the term for a tactile stimulus produced by making personal contact with another person or object?
How do most people in Western countries feel about strangers being in their personal space?
How do most people in Western countries feel about strangers being in their personal space?
Which of the following is an example of nonverbal communication?
Which of the following is an example of nonverbal communication?
Which behavior is considered a barrier to a nurse-client relationship?
Which behavior is considered a barrier to a nurse-client relationship?
What is an important aspect of effective communication?
What is an important aspect of effective communication?
Which behavior can negatively impact a nurse-client relationship?
Which behavior can negatively impact a nurse-client relationship?
What is the stronger component in any interaction?
What is the stronger component in any interaction?
Which behavior is considered a barrier to a nurse-client relationship?
Which behavior is considered a barrier to a nurse-client relationship?
Which behavior is considered a barrier to a nurse-client relationship?
Which behavior is considered a barrier to a nurse-client relationship?
Which one of these factors does NOT affect the ability to communicate by speech or in writing?
Which one of these factors does NOT affect the ability to communicate by speech or in writing?
What is the best nursing response when a client is angry or crying?
What is the best nursing response when a client is angry or crying?
What is the purpose of therapeutic verbal communication?
What is the purpose of therapeutic verbal communication?
What is the role of silence in communication?
What is the role of silence in communication?
What is the recommended nursing response when a client is reticent and uncommunicative?
What is the recommended nursing response when a client is reticent and uncommunicative?
What is the importance of active listening in communication?
What is the importance of active listening in communication?
What is the role of reminiscing in communication with older adults?
What is the role of reminiscing in communication with older adults?
Which of the following is NOT a therapeutic use of affective touch?
Which of the following is NOT a therapeutic use of affective touch?
What can help prevent clients from misinterpreting physical nearness and touching in personal and intimate zones as having sexual connotations?
What can help prevent clients from misinterpreting physical nearness and touching in personal and intimate zones as having sexual connotations?
Which population poses unique challenges for communication due to verbal impairment, deafness, or cognitive deficits?
Which population poses unique challenges for communication due to verbal impairment, deafness, or cognitive deficits?
What is expressive aphasia?
What is expressive aphasia?
What communication tool can be used for clients who are deaf and proficient in lip reading and American Sign Language (ASL)?
What communication tool can be used for clients who are deaf and proficient in lip reading and American Sign Language (ASL)?
What is a classic symptom of Alzheimer's disease?
What is a classic symptom of Alzheimer's disease?
What technique may facilitate communication with a client who has Alzheimer's disease?
What technique may facilitate communication with a client who has Alzheimer's disease?
What is the main purpose of affective touch?
What is the main purpose of affective touch?
What is the role of The Joint Commission (TJC) regarding communication with clients?
What is the role of The Joint Commission (TJC) regarding communication with clients?
Which of the following is NOT a technique of nonverbal communication?
Which of the following is NOT a technique of nonverbal communication?
What percentage of communication is believed to come from body language?
What percentage of communication is believed to come from body language?
What is the purpose of affective touch?
What is the purpose of affective touch?
What is the term for the use and relationship of space to communication?
What is the term for the use and relationship of space to communication?
Which of the following is NOT a zone of communication according to Edward T. Hall?
Which of the following is NOT a zone of communication according to Edward T. Hall?
What is the main purpose of silence in communication?
What is the main purpose of silence in communication?
What is the term for vocal sounds that are not actually words?
What is the term for vocal sounds that are not actually words?
Which of the following is NOT a barrier to a nurse-client relationship?
Which of the following is NOT a barrier to a nurse-client relationship?
What is the stronger component in any interaction?
What is the stronger component in any interaction?
Which of the following is NOT a form of verbal communication?
Which of the following is NOT a form of verbal communication?
What is the purpose of communication?
What is the purpose of communication?
Which of the following behaviors is considered a barrier to a nurse-client relationship?
Which of the following behaviors is considered a barrier to a nurse-client relationship?
What is the recommended nursing response when a client is reticent and uncommunicative?
What is the recommended nursing response when a client is reticent and uncommunicative?
What is the term for a tactile stimulus produced by making personal contact with another person or object?
What is the term for a tactile stimulus produced by making personal contact with another person or object?
What is an example of a factor that affects the ability to communicate by speech or in writing?
What is an example of a factor that affects the ability to communicate by speech or in writing?
What is an example of a behavior that indicates disinterest during communication?
What is an example of a behavior that indicates disinterest during communication?
What is an example of a nontherapeutic communication trap?
What is an example of a nontherapeutic communication trap?
What is an example of a therapeutic use for silence in communication?
What is an example of a therapeutic use for silence in communication?
What is an example of a behavior that negatively impacts a nurse-client relationship?
What is an example of a behavior that negatively impacts a nurse-client relationship?
What is an example of paralanguage in communication?
What is an example of paralanguage in communication?
What is an example of a cultural exception to making frequent eye contact during communication?
What is an example of a cultural exception to making frequent eye contact during communication?
Which of the following is a technique that may facilitate communication with a verbally impaired client who cannot use a writing device?
Which of the following is a technique that may facilitate communication with a verbally impaired client who cannot use a writing device?
Which of the following clients may have difficulty expressing themselves verbally and eventually become mute?
Which of the following clients may have difficulty expressing themselves verbally and eventually become mute?
Which of the following is NOT a factor that poses unique challenges for communication with clients who are verbally impaired, deaf, or have cognitive deficits?
Which of the following is NOT a factor that poses unique challenges for communication with clients who are verbally impaired, deaf, or have cognitive deficits?
Which of the following is an approach that may prevent clients from misinterpreting physical nearness and touching in personal and intimate zones as having sexual connotations?
Which of the following is an approach that may prevent clients from misinterpreting physical nearness and touching in personal and intimate zones as having sexual connotations?
Which of the following is a classic symptom of Alzheimer disease?
Which of the following is a classic symptom of Alzheimer disease?
Which of the following is an example of a communication tool that can be used for clients who are deaf and proficient in lip reading and American Sign Language (ASL)?
Which of the following is an example of a communication tool that can be used for clients who are deaf and proficient in lip reading and American Sign Language (ASL)?
Which of the following is NOT a therapeutic use of affective touch?
Which of the following is NOT a therapeutic use of affective touch?
Which of the following is an example of a behavior that can negatively impact a nurse-client relationship?
Which of the following is an example of a behavior that can negatively impact a nurse-client relationship?
Which of the following is NOT a technique that may facilitate communicating with a client who has Alzheimer disease?
Which of the following is NOT a technique that may facilitate communicating with a client who has Alzheimer disease?
Study Notes
Barriers to a Nurse-Client Relationship and Effective Communication
- Barriers to a nurse-client relationship include appearing unkempt, failing to identify oneself, mispronouncing the client's name, showing disinterest in the client's personal history, and using crude language.
- Verbal communication involves speaking, reading, and writing, and both the nurse and client use it to gather facts and exchange ideas.
- Factors that affect verbal communication include attention and concentration, language compatibility, verbal skills, hearing and visual acuity, motor functions, sensory distractions, interpersonal attitudes, literacy, and cultural similarities.
- Nurses should promote factors that enhance verbal communication and control or eliminate those that interfere with accurate perception of expressed ideas.
- Active listening is important during communication, and it involves attending to and becoming fully involved in what the client says.
- Giving attention to what clients say provides a stimulus for meaningful interaction, and behaviors that indicate boredom or disinterest should be avoided.
- Silence plays an important role in communication and can be used to encourage client participation, relieve anxiety, allow for processing information, and express feelings.
- Nonverbal communication involves what is not said, and it is believed that 55% of communication comes from body language, 38% from tone of voice, and only 7% from spoken words.
- Kinesics, or body language, includes facial expressions, posture, gestures, and body movements, and it is important for nurses to be aware of their own kinesics during client interactions.
- Paralanguage, or vocal sounds that are not words, also communicates a message and includes vocal inflections, volume, pitch, and rate of speech.
- Proxemics, or the use and relationship of space to communication, varies among people from different cultural backgrounds and can affect nonverbal communication.
- Touch occurs frequently in nurse-client relationships and can be task-oriented or affective.
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Description
Quiz: Therapeutic Uses of Silence in Counseling Explore the various ways silence can be used as a powerful therapeutic tool in counseling sessions. Test your knowledge on how silence can relieve anxiety, promote introspection, and facilitate client processing. Discover the benefits of allowing clients to use silence as a means of expression and self-reflection.
