The Power of Effective Communication

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which of the following is NOT a key element of writing concise messages?

Increased chances of positive response
Elaborate arguments and recommendations (correct)
Respect for people's time
Clarity of expectations and responsibilities

What is the difference between formal and informal communication networks in a company?

Formal networks are healthy, while informal networks can be detrimental to productivity
Formal networks are official, while informal networks are unofficial
Formal networks involve written communication, while informal networks involve oral communication
Formal networks follow lines of command, while informal networks are based on rumors and gossip (correct)

What is the audience-centred approach to communication?

Using technical jargon to impress the audience
Focusing on the sender's needs and preferences
Adopting a formal tone in messages
Understanding and respecting the audience's needs and preferences (correct)

What is the difference between a medium and a channel in communication?

A medium is the means of transmission, while a channel is the means of communication (D) Signup and view all the answers

What is the definition of communication?

The process of transferring information and meaning between senders and receivers using one or more media and communication channel (D) Signup and view all the answers

What are the benefits of effective communication?

Creates a sense of trust between people, increased decision making productivity and reliable capacity information (B) Signup and view all the answers

What makes business communication effective?

Providing practical information, giving facts rather than vague impressions, presenting information in a concise, efficient manner (C) Signup and view all the answers

What language should be used in effective communication?

Concrete language, specific detail, and information that is clear, convincing, accurate, and ethical (A) Signup and view all the answers

What are the benefits of effective communication in building ties with communities?

Gives engagement opportunities to audience influence, builds closer and more persuasive ties with important messages (D) Signup and view all the answers

Flashcards are hidden until you start studying