The Power of Effective Communication
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Questions and Answers

Which of the following is NOT a key element of writing concise messages?

  • Increased chances of positive response
  • Elaborate arguments and recommendations (correct)
  • Respect for people's time
  • Clarity of expectations and responsibilities

    • What is the difference between formal and informal communication networks in a company?

  • Formal networks are healthy, while informal networks can be detrimental to productivity
  • Formal networks are official, while informal networks are unofficial
  • Formal networks involve written communication, while informal networks involve oral communication
  • Formal networks follow lines of command, while informal networks are based on rumors and gossip (correct)

    • What is the audience-centred approach to communication?

  • Using technical jargon to impress the audience
  • Focusing on the sender's needs and preferences
  • Adopting a formal tone in messages
  • Understanding and respecting the audience's needs and preferences (correct)

    • What is the difference between a medium and a channel in communication?

    <p>A medium is the means of transmission, while a channel is the means of communication</p> Signup and view all the answers

    What is the definition of communication?

    <p>The process of transferring information and meaning between senders and receivers using one or more media and communication channel</p> Signup and view all the answers

    What are the benefits of effective communication?

    <p>Creates a sense of trust between people, increased decision making productivity and reliable capacity information</p> Signup and view all the answers

    What makes business communication effective?

    <p>Providing practical information, giving facts rather than vague impressions, presenting information in a concise, efficient manner</p> Signup and view all the answers

    What language should be used in effective communication?

    <p>Concrete language, specific detail, and information that is clear, convincing, accurate, and ethical</p> Signup and view all the answers

    What are the benefits of effective communication in building ties with communities?

    <p>Gives engagement opportunities to audience influence, builds closer and more persuasive ties with important messages</p> Signup and view all the answers

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