The Listening Process and Stakeholder Interaction

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Questions and Answers

What is the purpose of reflection in the context of listening?

  • To change the topic of conversation
  • To dismiss what the speaker has said
  • To interrupt the speaker and assert one's own understanding
  • To repeat and paraphrase what the speaker has said to demonstrate understanding (correct)

What is an example of effective listening from the text?

  • A customer service worker ignoring a patron's problem or complaint
  • An interviewee arguing with the interviewer about the clarity of a question
  • An interviewer not paying attention to a candidate's lack of eye contact
  • A counselor encouraging a client to continue talking about their traumatic experience (correct)

What does good listening demand according to the text?

  • Quickly formulating a response while the speaker is still talking
  • Ignoring nonverbal cues and only focusing on verbal messages
  • Decoding and interpreting verbal messages and nonverbal cues (correct)
  • Repeating exactly what the speaker has said

What action does a job candidate take to demonstrate effective listening during an interview?

<p>Sharing understanding of unclear questions (A)</p> Signup and view all the answers

How do good listeners respond to statements lacking clarity according to the text?

<p>They strive to fully understand what is being communicated (C)</p> Signup and view all the answers

What is the ability to accurately receive and interpret messages in the communication process?

<p>Listening (D)</p> Signup and view all the answers

What is an essential feature of active listening in the workplace?

<p>Mirroring the speaker's body language (B)</p> Signup and view all the answers

What does the text suggest is needed while someone else is speaking?

<p>Being quiet (D)</p> Signup and view all the answers

What does listening involve according to the text?

<p>Constructing meaning from spoken words (B)</p> Signup and view all the answers

What does the text emphasize for improving interpersonal and oral exchange?

<p>Paying attention to non-verbal communication (C)</p> Signup and view all the answers

What type of questions ask students to identify the central idea or gist of an audio story?

<p>Inferences questions (C)</p> Signup and view all the answers

Which skill involves interpreting what is said by going beyond the literal meaning in an audio story?

<p>Making context inferences (A)</p> Signup and view all the answers

What do questions about facts, details, or information explicitly stated in the audio story focus on?

<p>Recognizing literal meaning (B)</p> Signup and view all the answers

Which skill requires students to analyze reasoning supporting a claim in an audio story?

<p>Reasoning analysis (A)</p> Signup and view all the answers

What type of questions ask students to determine the purpose of an audio story?

<p>Determining purpose (B)</p> Signup and view all the answers

Which skill involves identifying statements or details in an audio story that provide evidence to support claims or conclusions?

<p>Finding evidence (D)</p> Signup and view all the answers

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