10 Questions
Why is it important to study intercultural communication?
To acquire flexible intercultural communication skills
What does workplace heterogeneity on the global level represent?
Opportunities and challenges
Who must rise to the challenge of serving as global employees and leaders?
Individuals at the forefront of workplace diversity
What are some of the ways employees and customers from dissimilar cultures can be in contact with each other?
All of the above
Who can reap the rewards of acquiring the awareness, knowledge, and skills of flexible intercultural communication?
Groups or individuals that communicate on a daily basis with culturally diverse coworkers, clients, or customers
Which of the following best defines intercultural communication?
The process of exchanging symbols between individuals from different cultural communities
What is the role of symbolic exchange in intercultural communication?
To accomplish shared meanings through the use of verbal and nonverbal symbols
What are the major concepts of intercultural communication?
Symbolic exchange, process, different cultural communities
What do verbal symbols represent in the message exchange process?
The digital aspects of communication
What is the smallest identifiable unit of communication in intercultural communication?
Nonverbal symbols or cues
Study Notes
Importance of Studying Intercultural Communication
- In a global age, employees and customers from different cultures are constantly in contact with each other through various means of communication.
- Workplace diversity on a global level presents both opportunities and challenges for individuals and organizations.
- Individuals who are part of a diverse workforce must develop the skills of flexible intercultural communication to effectively communicate with culturally diverse coworkers, clients, or customers.
- Intercultural communication is defined as the process where individuals from different cultural communities attempt to negotiate shared meanings in interactive situations within a societal system.
- The major concepts of intercultural communication include symbolic exchange, process, different cultural communities, negotiation of shared meanings, interactive situations, and embedded societal system.
- Symbolic exchange refers to the use of verbal and nonverbal symbols between individuals to achieve shared meanings.
- Verbal symbols represent the digital aspects of the communication process, while nonverbal symbols or cues are the smallest identifiable unit of communication.
- The study of intercultural communication helps individuals develop awareness, knowledge, and skills necessary for effective communication in a diverse global workforce.
- Understanding intercultural communication is crucial for individuals serving as global employees and leaders.
- Intercultural communication involves adapting to the heterogeneity of the global workforce.
- Communication across cultures can occur through face-to-face interactions, cellular phones, Skype, smartphones, or email contacts.
- Acquiring the skills of intercultural communication can lead to rewards for individuals and organizations in terms of successful communication and collaboration in diverse cultural contexts.
Test your knowledge on why studying intercultural communication is important in today's global workforce. Learn about the challenges and benefits of adjusting to workplace heterogeneity and the different modes of communication across cultures.
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