The Impact of Mobile on Communication Models

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Questions and Answers

What is a significant challenge associated with the constant connectivity that mobile technologies provide?

Increased multitasking and distractions (correct)

Enhancement of customer engagement

Reduction in security and privacy concerns

Improvement in writing standards

Which of the following is NOT mentioned as a benefit of mobile technology in business communication?

Reduced pressure on writing standards (correct)

Improved productivity and collaboration

Enhanced decision making

Assistance with business tasks

What aspect of mobile technology primarily affects how consumers engage with online content?

Limited device capabilities

Mobile-first approach (correct)

Static communication methods

Increased time spent in meetings

What is a major concern businesses face due to mobile technologies?

Security and privacy concerns Signup and view all the answers

Which of the following statements reflects a positive impact of mobile technology on business communication?

It aids in decision making and problem solving. Signup and view all the answers

What is the first step in the Basic Communication Model?

Sender Has an Idea Signup and view all the answers

Which of these actions occurs last in the Basic Communication Model?

Audience Gives Feedback to Sender Signup and view all the answers

In the context of the Social Communication Model, what do 'strategic plans' refer to?

Policies and Updates Signup and view all the answers

What percentage of global internet users access the web via mobile devices?

80% Signup and view all the answers

What is a primary challenge of mobile communication in business?

High costs of mobile data Signup and view all the answers

Which method is NOT part of the Social Communication Model?

Targeted Messaging Signup and view all the answers

In the Basic Communication Model, what is meant by 'encoding' the idea?

Translating the idea into a message format Signup and view all the answers

Which statement is true regarding mobile communication?

Mobile is the primary communication tool for many business professionals. Signup and view all the answers

Which of the following is NOT considered a form of unethical communication?

Enhancing data for clarity Signup and view all the answers

What distinguishes an ethical lapse from an ethical dilemma?

An ethical lapse is a clear choice that is unethical. Signup and view all the answers

Which question is NOT relevant when making ethical choices?

What will my coworkers think? Signup and view all the answers

Which of the following actions can distort visual displays?

Graph manipulation Signup and view all the answers

Which aspect of diversity can impact business communication the most?

Language barriers Signup and view all the answers

Which factor is NOT typically considered when assessing the impact of a message?

The sender’s intentions Signup and view all the answers

When facing an ethical dilemma, which approach is advisable?

Evaluate potential outcomes of choices Signup and view all the answers

What risk is associated with unethical communication regarding privacy?

Exposure of sensitive information Signup and view all the answers

What is a key aspect of improving intercultural communication?

Communicating respect in other cultures Signup and view all the answers

Which of the following is a guideline for speaking with multilingual audiences?

Speak clearly and simply Signup and view all the answers

What should be avoided to improve intercultural communication?

Stereotyping individuals Signup and view all the answers

What is one reason cultures may value youth over seniority?

The belief that youth entails innovation Signup and view all the answers

What type of differences are accounted for under ability differences?

Sensitivities to individual needs Signup and view all the answers

Which is NOT an effective strategy for writing for multilingual audiences?

Including numerous idioms Signup and view all the answers

How can one effectively adapt communication styles with different individuals?

Observe and learn about their culture Signup and view all the answers

What is a challenge of a diverse workforce?

Difficulty in communication Signup and view all the answers

What does 'tolerate ambiguity' refer to in intercultural communication?

Being open to unclear situations and adjusting as needed Signup and view all the answers

Which communication style is typically expected in cultures valuing seniority?

Respectful and formal Signup and view all the answers

What is one capability of technology in the context of interpersonal communication?

Support interpersonal communication Signup and view all the answers

What should be prioritized to guard against information overload?

Setting filters and priorities Signup and view all the answers

Which action is essential to maintaining interpersonal relationships through technology?

Reconnecting with people frequently Signup and view all the answers

Which of the following describes a limitation of technology in communication?

Thinking for you Signup and view all the answers

What is emphasized as a method for effective use of technology?

Learning advanced features Signup and view all the answers

What key consideration should message senders be aware of?

The audience's needs Signup and view all the answers

Which of these strategies can help meet audience needs in communication?

Using simplified language Signup and view all the answers

What is a significant challenge mentioned in dealing with technology today?

Information overload Signup and view all the answers

Study Notes

The Basic Communication Model

The Sender has an idea
The Sender encodes the idea as a message
The Sender produces the message
The Sender transmits the message
The Audience receives the Sender's message
The Audience decodes the message
The Audience responds to the message
The Audience provides feedback to the Sender

Traditional approach
Hybrid method
Social media approach
Strategic plans
Policies
Customer projects
Updates
Support

The Mobile Revolution

80% of globally internet users access the web with a mobile device
Mobile is the primary communication tool for many business professionals
50% of U.S. consumers use mobile devices exclusively to search online

Mobile Technologies Are Changing Business Communication

Mobile-first approach
Radical connectivity

Mobile Technology and Business Communication Practices

Challenges of constant connectivity
Challenges for creating and consuming content
Multitasking and other distractions
Pressures on writing standards
Sensory and cognitive extensions
Security and privacy concerns
Productivity and collaboration
Assistance with business tasks
Decision-making and problem solving
Engaging customer experiences

Committing to Ethical Communication

Unethical communication can include: plagiarizing ideas or products, omitting essential information, selectively misquoting, misrepresenting numbers, distorting visual displays, risking privacy and security.
An ethical lapse is making a choice that's clearly unethical while an ethical dilemma is choosing from among conflicting alternatives.
Ethical choices include: defining the situation, considering "why are you communicating?", assessing the impact of the message, analyzing the good or harm that will be achieved, questioning if your assumptions will change, and examining if you're comfortable with the choice.

Communicating in a World of Diversity

Cultural diversity affects business communication
Key aspects of cultural diversity:
- Collectivism
- Attitudes toward status or wealth
- Respect for authority
- Nonverbal communication
- Age differences
- Gender differences
- Religious differences
- Ability differences
Tips for improving intercultural communication:
- Avoid ethnocentrism.
- Avoid stereotyping individuals.
- Don't assume others are like you.
- Accept differences; don’t be judgmental.
- Communicate respect in other cultures.
- Tolerate ambiguity and control frustration.
- Look beyond superficial factors.
- Recognize your own cultural biases.
- Be flexible and prepared to change.
- Observe and learn about other cultures.

Writing for Multilingual Audiences

Use plain language
Use precise words
Use clear examples
Cite numbers carefully
Avoid slang & jargon
Be brief
Use short paragraphs
Use transitions

Speaking with Multilingual Audiences

Speak clearly and simply.
Look for feedback.
Rephrase as needed.
Clarify your meaning with examples.
Don't “talk down” to the other person.
Learn common greetings and key phrases.
Listen with care and respect.
Adapt your style to the other person.
Check for comprehension often.
Clarify what will happen next.

Using Technology to Improve Business Communication

4 general guidelines for using communication technology effectively:
- Keep technology in perspective.
- Use tools productively.
- Guard against information overload.
- Reconnect with people frequently.

Using Technology Productively

Using technologies effectively
Using technologies efficiently
Learning advanced features

Guarding Against Information Overload

Set filters and priorities
Limit RSS feeds and Twitter feeds
Consider the message senders
Meet audience need

Reconnecting with People Frequently

Solve tough problems
Maintain interpersonal relationships
Learn about other people
Let people get to know who you are

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Description

Explore how mobile technology has transformed communication models, including basic and social communication frameworks. This quiz covers the challenges and benefits of mobile connectivity in business contexts, emphasizing the shift toward mobile-first strategies. Test your knowledge on these changes in communication practices.