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The Four Core Principles of Procedural Justice

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The Four Core Principles of Procedural Justice

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What is the core principle of 'neutrality in decision making' based on the text?

Avoiding transparency in decision-making procedures
Making decisions based on personal beliefs
Using different rules and legal principles for different situations
Consistency in decision making for all persons, every time (correct)

Why is active listening important during the phase where citizens present their arguments?

To speed up the decision-making process
To make the citizens feel heard and involved in the process (correct)
To manipulate the citizens into accepting any decision
To avoid hearing the full story from the citizens

How does giving others a voice relate to procedural justice?

It bypasses the need for citizen engagement
It restricts citizens from expressing their opinions
It favors authorities over citizens' voices
It allows citizens to explain their situation or share their perspective (correct)

What is a key component of making decisions with neutrality according to the text?

Respecting rules and legal principles (B) Signup and view all the answers

Why is it important to check decision making for effects of implicit bias according to the text?

To correct any biases that may influence fair decision-making (A) Signup and view all the answers

What is the main difference between respect and tolerance as described in the text?

Tolerance requires minimal effort, while respect is an active process. (D) Signup and view all the answers

How can trustworthiness be demonstrated in practice according to the text?

Listening to people, considering their side of the argument, and taking their needs into account. (A) Signup and view all the answers

How can officers build relationships of trust with communities as suggested in the text?

Learning key words and phrases in the community's language and responding promptly to concerns. (B) Signup and view all the answers

Why is it important for officers to show empathy in their interactions as per the text?

Because people react negatively to dismissive treatment. (A) Signup and view all the answers

What should officers do if a citizen has a complaint or concern according to the text?

Refer the citizen to the agency's complaint process or bring the issue to a supervisor's attention. (A) Signup and view all the answers