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Questions and Answers
Which term is used to describe a call centre type customer service provided by companies to assist users with technical issues?
Which term is used to describe a call centre type customer service provided by companies to assist users with technical issues?
- Tech support (correct)
- Discussion boards
- Outsourcing
- Customer service
Where can technical support be conducted?
Where can technical support be conducted?
- In person at a service center
- On the phone only
- Through email only
- Online or through chat (correct)
Why do many companies outsource their tech support operations?
Why do many companies outsource their tech support operations?
- To reduce support costs (correct)
- To provide better service
- To increase company profits
- To improve customer feedback
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