The Decision-Making Process Quiz

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Questions and Answers

What are decision criteria?

  • Factors that are not related to the problem
  • Factors important to resolving the problem (correct)
  • Factors that are only relevant to the manager
  • Factors that are unimportant to resolving the problem

When does a problem become a problem according to the text?

  • When it is related to financial issues
  • When it is impossible to solve
  • When a manager becomes aware of it (correct)
  • When it affects the entire organization

What is the first step in the decision-making process?

  • Developing alternative solutions
  • Allocating weights to the criteria
  • Identifying the problem (correct)
  • Evaluating the decision's effectiveness

What is an example of decision criteria mentioned in the text?

<p>Costs that will be incurred (A)</p> Signup and view all the answers

What is the final step in the decision-making process?

<p>Evaluating the decision's effectiveness (C)</p> Signup and view all the answers

Which of the following is NOT mentioned as a characteristic of problems in the decision-making process?

<p>Problems are always clearly defined and easy to identify. (B), Problems are always clearly defined and easy to identify. (D)</p> Signup and view all the answers

What is the first step in the decision-making process?

<p>Identifying a problem (C)</p> Signup and view all the answers

Which of the following is NOT mentioned as decision criteria in the text?

<p>Number of employees in the organization (A)</p> Signup and view all the answers

What is the final step in the decision-making process?

<p>Evaluating the decision’s effectiveness (C)</p> Signup and view all the answers

According to the text, when does a problem become a problem?

<p>All of the above (D)</p> Signup and view all the answers

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Study Notes

Decision Criteria

  • Decision criteria serve as benchmarks used to evaluate and select among options.
  • Criteria may include cost, effectiveness, time, or stakeholder impact, reflecting the priorities of the decision-maker.

Problem Definition

  • A situation becomes a problem when it presents a gap between the current state and a desired state, requiring resolution.

Decision-Making Process

  • The first step in the decision-making process is identifying and defining the problem clearly.
  • The final step involves evaluating the results of the decision and ensuring that the problem is resolved.

Examples of Decision Criteria

  • Common examples of decision criteria include profitability, sustainability, and alignment with strategic goals.

Characteristics of Problems

  • Some characteristics of problems in the decision-making process include ambiguity, complexity, and urgency.
  • Decision criteria not mentioned may exclude elements that are situational or irrelevant to the assessment.

Summary of Steps

  • The decision-making process begins with problem identification and concludes with the evaluation of outcomes, ensuring learning and improvement for future decisions.

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