The Culture Map
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Questions and Answers

Which of the following best describes the American attitude towards firing someone from a team?

  • Americans feel a mix of emotions and may or may not maintain a relationship with the person who has been fired.
  • Americans feel obligated to throw a party and celebrate the person who has been fired.
  • Americans feel no emotional connection and easily cut ties with the person who has been fired. (correct)
  • Americans are deeply saddened and maintain a strong personal relationship with the person who has been fired.
  • In relationship-based cultures, what is the loyalty primarily based on?

  • The individual and personal relationships. (correct)
  • The company and its success.
  • The team and its cohesiveness.
  • The task at hand and achieving goals.
  • How do some other cultures interpret the friendliness of Americans?

  • They see it as fake or hypocritical. (correct)
  • They see it as a genuine offer of friendship.
  • They see it as a sign of respect.
  • They see it as an opportunity for business networking.
  • Which form of trust is based on the confidence you feel in another person's accomplishments, skills, and reliability?

    <p>Cognitive trust</p> Signup and view all the answers

    What did the consultant advise Morel and his team to do in order to build a personal connection with the Chinese executives?

    <p>Invite them for dinner</p> Signup and view all the answers

    What did Morel and his team focus on during the dinner with their Chinese counterparts?

    <p>Having fun and socializing</p> Signup and view all the answers

    According to the text, what did the short lunches and tight scheduling during the negotiations signify for the Brazilians?

    <p>Respect for the time the Brazilians invested in preparing for the negotiations</p> Signup and view all the answers

    What did the Brazilians feel about the meetings with the Americans?

    <p>They felt the meetings had not gone as well as hoped</p> Signup and view all the answers

    Why were the Americans uncomfortable during the long lunches in Brazil?

    <p>They were worried about completing what they needed to accomplish</p> Signup and view all the answers

    Which countries are rated as high task-based on the Trusting scale?

    <p>United States</p> Signup and view all the answers

    Which countries are rated as high relationship-based on the Trusting scale?

    <p>BRIC countries</p> Signup and view all the answers

    In task-based societies, how are relationships defined?

    <p>By functionality and practicality</p> Signup and view all the answers

    According to the text, what is one reason why Chinese managers may view a lack of separation between cognitive trust and personal trust as a lack of sincerity or loyalty?

    <p>Chinese managers prefer to keep personal and professional relationships separate</p> Signup and view all the answers

    According to the text, how do American managers typically approach business interactions?

    <p>They deliberately restrict affective closeness in business interactions</p> Signup and view all the answers

    According to the text, what is one consequence of the culturally based preference to separate cognitive trust and personal trust for a Chinese manager working with Americans?

    <p>A lack of sincerity or loyalty</p> Signup and view all the answers

    Which country is Gerdau S.A. headquartered in?

    <p>Brazil</p> Signup and view all the answers

    Who founded Gerdau S.A.?

    <p>Joo Gerdau</p> Signup and view all the answers

    What is the rank of Gerdau S.A. among the world's steelmakers?

    <p>Fourteenth</p> Signup and view all the answers

    According to the text, Kurt Lewin was one of the first social scientists to explain individual personality as being partially formed by the cultural system in which a person was raised. Who later expanded on Lewin’s model to explain how different cultures have different layers of information that they divulge publicly or reserve for private relationships?

    <p>Fons Trompenaars and Charles Hampden-Turner</p> Signup and view all the answers

    According to the text, in peach cultures like the United States or Brazil, people tend to be friendly ('soft') with others they have just met. They smile frequently at strangers, move quickly to firstname usage, share information about themselves, and ask p. What are these models of personal interaction frequently referred to as?

    <p>The peach and coconut models</p> Signup and view all the answers

    According to the text, what did the author feel about the new friend who tricked them into opening up but had no intention of following through on the relationship?

    <p>The author felt betrayed</p> Signup and view all the answers

    According to the text, when the airplane landed, what did the new friend do as the author reached for a piece of paper in order to write down their phone number?

    <p>The new friend stood up and waved goodbye</p> Signup and view all the answers

    According to the text, what did the author never see again after the new friend waved goodbye and said 'Nice to meet you. Have a great trip.'?

    <p>The new friend</p> Signup and view all the answers

    According to the text, what did Kurt Lewin explain individual personality as being partially formed by?

    <p>The cultural system in which a person was raised</p> Signup and view all the answers

    According to the text, in peach cultures like the United States or Brazil, how do people tend to interact with others they have just met?

    <p>They tend to be friendly ('soft')</p> Signup and view all the answers

    Study Notes

    American Attitude Towards Firing

    • Generally viewed as a business decision rather than personal; emotional detachment is common.

    Loyalty in Relationship-Based Cultures

    • Loyalty is primarily based on personal connections and trust built through relationships.

    Interpretation of American Friendliness

    • Some cultures perceive American friendliness as insincerity or superficiality due to the quick transition to familiarity.

    Form of Trust Based on Competence

    • Cognitive trust is based on confidence in another person's accomplishments, skills, and reliability.

    Consultant's Advice to Morel's Team

    • The consultant advised Morel and his team to invest time in building personal connections, emphasizing relationship over task.

    Dinner Focus with Chinese Counterparts

    • Morel and his team concentrated on conversations that fostered personal rapport and understanding.

    Significance of Short Lunches in Brazil

    • Short lunches and tight scheduling were interpreted by Brazilians as a lack of respect for personal relationships.

    Brazilian Perspective on Meetings with Americans

    • Brazilians felt that the meetings lacked warmth and personal engagement.

    American Discomfort During Long Lunches

    • Americans experienced unease during long lunches due to cultural differences in time management and business discussions.

    High Task-Based Countries on the Trusting Scale

    • Countries known for high task-based trust include the United States and Germany.

    High Relationship-Based Countries on the Trusting Scale

    • Countries rated high in relationship-based trust include Brazil and China.

    Relationship Definition in Task-Based Societies

    • In task-based societies, relationships are defined by professional cooperation and achieving common objectives.

    Chinese Managers’ View on Trust Separation

    • Chinese managers may perceive a lack of separation between cognitive and personal trust as a sign of insincerity or a breach of loyalty.

    American Approach to Business Interactions

    • American managers tend to prioritize directness and efficiency in business interactions.

    Consequence of Trust Preference for Chinese Managers

    • The cultural preference to separate cognitive and personal trust can lead to misunderstandings, causing mistrust in interactions with Americans.

    Headquarters of Gerdau S.A.

    • Gerdau S.A. is headquartered in Brazil.

    Founder of Gerdau S.A.

    • Gerdau S.A. was founded by Alexandre Gerdau Johannpeter.

    Rank of Gerdau S.A. Among Steelmakers

    • Gerdau S.A. ranks among the top steelmakers globally.

    Kurt Lewin’s Contribution to Personality Theory

    • Kurt Lewin was one of the early theorists to explain that individual personality is influenced by cultural systems.

    Expansion of Lewin’s Model

    • Geert Hofstede expanded on Lewin’s model to describe how cultures reveal information differently in public and private relationships.

    Interaction in Peach Cultures

    • In peach cultures like the U.S. and Brazil, individuals exhibit friendly behavior toward strangers, often smiling and quickly using first names.

    Models of Personal Interaction

    • These models of interaction are often referred to as cultural or interpersonal communication styles.

    Author's Experience with a New Friend

    • The author felt betrayed by a new friend who engaged in superficial sharing without the intent of following through on the relationship.

    New Friend's Action Upon Departure

    • As the author reached for a paper to exchange contact information, the new friend waved goodbye and expressed well wishes for the trip.

    Author's Loss After the Encounter

    • The author never saw the new friend again after the initial meeting and goodbye.

    Kurt Lewin’s Explanation of Personality Formation

    • Individual personality is partially formed by cultural context and upbringing.

    Interaction Tendency in Peach Cultures

    • People in peach cultures tend to be openly friendly and informal with those they have just met.

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    Description

    Test your knowledge of global business boundaries and cultural differences with this quiz based on 'The Culture Map.' Discover how cultural nuances impact professional credibility and emotional connections in the workplace.

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