THC 2: Risk Management in Hospitality

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Questions and Answers

What is the first step in managing risks within the tourism sector?

Test the plan

Provide training for the staff

Risks identification (correct)

Collaboration with stakeholders

Which strategy is essential for accommodation providers to effectively manage risks?

Increasing staff salaries

Implementing luxury services

Annual profit reviews

Management plan creation (correct)

Which of the following represents a natural hazard that tourism businesses need to prepare for?

Typhoons (correct)

Industrial pollution

Civil unrest

Technological failures

What is a recommended method for reducing risks in tourism?

Providing transparent crisis communication Signup and view all the answers

After a crisis, what should a business focus on to ensure its revival?

Repositioning the business Signup and view all the answers

Which type of hazard includes factors like the TRAIN Law or the state of Martial Law in Mindanao?

Civil or Political Hazards Signup and view all the answers

Which of the following is NOT part of the guidelines to manage risks in the tourism sector?

Ignore staff concerns Signup and view all the answers

In case studies of tourism disasters, what crucial element is often highlighted for preventing accidents?

Training and preparedness Signup and view all the answers

What does risk avoidance in the tourism industry entail?

Completely eliminating risk by avoiding risky activities. Signup and view all the answers

What is one key reason that tourism operators should avoid certain activities?

To prevent potential hazards to customers. Signup and view all the answers

Which strategy involves transferring risk to another entity in the tourism sector?

Risk Transfer Signup and view all the answers

How can risk managers address potential risks through contingency planning?

By preparing strategies to mitigate risks during an event. Signup and view all the answers

What approach can be utilized to minimize potential losses from risks in the accommodation sector?

Risk Reduction Signup and view all the answers

What was a significant consequence of the MV Dona Marilyn disaster?

It resulted in the death and survival of several passengers. Signup and view all the answers

What primary factor should risk managers consider during disaster planning?

Potential risks associated with operations. Signup and view all the answers

Which of the following is NOT a strategy for risk management in tourism?

Risk Irresponsibility Signup and view all the answers

What is a primary responsibility of risk managers in the tourism industry?

To create plans that consider stakeholder conflicts Signup and view all the answers

Which of the following is considered a risk reduction method in tourism management?

Having regular training for the staff Signup and view all the answers

How should a corporation planning a new theme park approach construction to address risk management?

By conducting consultations to gauge community impact Signup and view all the answers

In the context of safety standards, what is a key aspect that needs to be managed?

Adapting safety measures based on specific circumstances Signup and view all the answers

What can be a consequence of not properly training staff in the tourism and hospitality industry?

Increased risk during emergencies Signup and view all the answers

What is a significant issue that stakeholders in tourism often face?

Conflicting interests and perspectives Signup and view all the answers

What is the role of accommodation providers in risk management?

They should create security and safety plans for guests Signup and view all the answers

Which of the following is least likely to be a focus of risk management in tourism?

Focusing solely on profit maximization Signup and view all the answers

Study Notes

Risk Management in Tourism and Hospitality

Knowledge and skills on personal hygiene, food safety, and sanitation are essential for the tourism and hospitality industry.
Risk management involves identifying and mitigating various risks to ensure safety and security.

Guidelines for Managing Risks in Tourism Sector

Identify potential risks impacting tourism businesses.
Develop a management plan tailored to address identified risks.
Collaborate with stakeholders to ensure alignment and support.
Train staff to be prepared for potential risks.
Regularly test and update risk management plans.
Maintain transparent communication during crises.
Focus on business revival post-crisis and strategize for repositioning.

Types of Risks in Tourism

Natural Hazards: Include typhoons, volcanic eruptions, and floods.
Civil and Political Hazards: Cover laws and events like the TRAIN Law, Boracay Island closures, and Martial Law in Mindanao.
Technological Hazards: Involve threats like industrial pollution, nuclear radiation, and toxic waste.

Stakeholder Coordination

Conflicting interests among tourism stakeholders require careful reconciliation in risk management plans.
Example: Consultation with communities affected by new developments, like a theme park.

Staff Training Importance

Training is crucial to prepare staff for unexpected events related to risk management.
Contingency planning allows immediate response to risks as they occur.

Risk Management Strategies

Risk Avoidance: Eliminating risks by avoiding high-risk activities.
Risk Reduction: Taking steps to minimize the impact of identified risks.
Risk Transfer: Shifting the risk to other parties (e.g., through insurance).
Risk Retention: Accepting the risk as part of business operations.

Historical Example of Risk Avoidance

The sinking of MV Dona Marilyn during Typhoon Unsang exemplifies the dangers of ignoring safety measures; 389 lives were lost due to the ship continuing operations in poor weather conditions.

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Description

This quiz focuses on the principles of risk management as they pertain to safety, security, and sanitation within the tourism and hospitality industry. Students will enhance their understanding of personal hygiene and food safety, which are critical for ensuring a secure environment in hospitality settings.