TH2010 Levels of Diversity

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Questions and Answers

What does surface-level diversity primarily consist of?

Common interests and preferences in collaboration

Distinctive characteristics that are easily perceived (correct)

Variations in personal work ethics

Differences in values and beliefs

Which type of diversity becomes more significant as people get to know each other better?

Visible diversity

Deep-level diversity (correct)

Cognitive diversity

Surface-level diversity

Which of the following is an example of a consequence of insufficient diversity management?

Increased collaboration among staff

Enhanced productivity across teams

Socially-constructed inequalities (correct)

Dedicated and inclusive workplace culture

In the example of Arthur and Morgana, what do they initially notice about one another?

Their surface-level differences Signup and view all the answers

What is crucial for future tourism and hospitality managers to recognize regarding diversity?

Inclusion's role in improving opportunities for all Signup and view all the answers

What is one of the primary goals of diversity management in organizations?

To eliminate unfair discrimination Signup and view all the answers

How do deep-level similarities affect workplace dynamics according to the example given?

They overshadow the superficial differences between individuals Signup and view all the answers

How might diversity be viewed if it is mismanaged within an organization?

As a source of isolation and conflict Signup and view all the answers

What does it mean to discriminate in a workplace context?

To differentiate based on individual qualifications and abilities. Signup and view all the answers

What is defined as judging someone based on their group identity?

Stereotyping. Signup and view all the answers

What is stereotype threat?

Internal agreement with negative stereotypes affecting performance. Signup and view all the answers

Which of the following is NOT a consequence of stereotype threat in the workplace?

Enhanced motivation. Signup and view all the answers

How can organizations combat stereotype threat?

By treating employees as individuals. Signup and view all the answers

What fuels the discrimination engine, according to the discussion on stereotypes?

Stereotypes about groups of people. Signup and view all the answers

Which scenario illustrates a stereotype threat?

An older worker feeling out of touch in a millennial-dominated workplace. Signup and view all the answers

What potential impact does stereotype threat have on an employee?

Lower performance and negative job attitudes. Signup and view all the answers

What must employers provide to workers who exceed eight hours of work in a day?

Appropriate overtime pay Signup and view all the answers

Which law is mentioned as supporting the hiring of senior citizens and PWDs in the food service industry?

Republic Act No. 10911 Signup and view all the answers

What misconception does the text address regarding the job performance of women compared to men?

There are few, if any, differences in job performance. Signup and view all the answers

What bias in hiring decisions is mentioned in the content?

Gender bias favoring men in certain positions Signup and view all the answers

What provision does the Philippine Constitution include regarding gender?

Gender provision for equal opportunity Signup and view all the answers

What is the significance of the year 2019 in relation to the Magna Carta of Women?

It marked the 10th anniversary of its enactment. Signup and view all the answers

What type of discrimination is mentioned in relation to race and ethnicity in employment outcomes?

Pay disparity based on ethnicity Signup and view all the answers

Which organization’s convention is mentioned as a response leading to the enactment of the Magna Carta of Women?

United Nations (UN) Signup and view all the answers

What two sets of factors make up an individual's overall abilities?

Intellectual and Physical Signup and view all the answers

Which abilities are needed to perform mental activities such as thinking and problem-solving?

Intellectual abilities Signup and view all the answers

Why is assessing intellectual ability often complex?

Self-assessment may be inaccurate. Signup and view all the answers

What does high employee performance typically result from?

Match between job demands and employee's physical skills Signup and view all the answers

What is one purpose of assessments in training?

To draw employees’ attention to the topic Signup and view all the answers

Which of the following organizations received recognition for their innovative practices in autism-inclusive employment?

Pancake House and Manulife Business Processing Services Signup and view all the answers

Which skill is NOT mentioned as important for a trainer?

Technical expertise Signup and view all the answers

What is often a consequence of discrimination in the workplace?

Increased turnover Signup and view all the answers

What type of tasks do employees with autism reportedly excel in, according to SAP's pilot program?

Precision-oriented tasks like debugging Signup and view all the answers

Which teaching method is NOT mentioned as a part of diversity training?

Lecture-based learning Signup and view all the answers

Organizations are increasingly aware that a productive workforce should include individuals with what characteristic?

Diverse abilities Signup and view all the answers

What does a language bank facilitate in a workplace?

Improves understanding and communication Signup and view all the answers

Why should organizational leaders examine their workforces?

To identify underutilized target groups Signup and view all the answers

What should managers do if certain groups are not represented in top management?

Look for hidden barriers to advancement Signup and view all the answers

What is crucial for organizations operating internationally in terms of diversity policies?

Policies that fit cultural and legal frameworks Signup and view all the answers

Which action is NOT recommended for improving diversity in recruitment practices?

Excluding candidates from underrepresented groups Signup and view all the answers

Study Notes

Levels of Diversity

Multicultural perspective recognizes complex diversity in society while promoting connections among culturally different individuals.
Surface-level diversity includes visible characteristics like gender, race, ethnicity, age, or disability; may lead to stereotypes but doesn’t reveal deeper feelings or thoughts.
Deep-level diversity encompasses values, personality, and work preferences; becomes more significant for bonding as individuals know each other better.

Employee Connections

Example of Arthur and Morgana illustrates how initial surface-level differences may shift to shared values as they communicate and collaborate.
Both managers initially notice differences in education, ethnicity, and gender but eventually find similarities in their work approaches and family commitments.

Discrimination and Inclusion

Organizations must work towards eliminating unfair discrimination as diversity also brings challenges that could affect workplace dynamics.
Discrimination can stem from stereotypes, which influence perceptions and lead to biased behavior against certain groups.

Stereotypes and Stereotype Threat

Stereotyping involves making judgments based on an individual’s group identity, often leading to discrimination.
Stereotype threat occurs when individuals agree with negative perceptions of their group, affecting their performance and self-view.
Minority individuals, like older job applicants in a younger workforce, may doubt their relevance due to age-related stereotypes.

Implications of Discrimination

Employees experiencing stereotype threat may display decreased performance, job satisfaction, engagement, motivation, and higher absenteeism and turnover intentions.
Treating employees as individuals and minimizing emphasis on group differences can mitigate these issues.

Gender Discrimination

Gender biases still influence hiring, with men often preferred for leadership roles in traditionally male-dominated fields.
The Philippines prioritizes gender equality, with constitutional provisions and laws like the Magna Carta of Women aimed at empowering women.

Race and Ethnicity

These factors significantly impact employment outcomes, including hiring, evaluations, and discrimination experiences.
Flexibility in workplace practices can bridge organizational goals with individual needs.

Intellectual and Physical Abilities

Overall abilities consist of intellectual skills (thinking, problem-solving) and physical skills (stamina, strength).
Organizations are recognizing the importance of inclusivity, as reflected in successes of autism-inclusive employment programs.

Diversity Management Strategies

Discrimination leads to increased turnover, hampering organizational performance; hence, effective diversity management is crucial.
Assessments and training can enhance awareness and change behaviors regarding diversity.
Training may incorporate different teaching methods to engage learning effectively.

Communication and Representation

Language banks can facilitate better understanding among employees speaking different languages.
Organizations should evaluate the representation of diverse groups in management and address barriers to advancement.

Global Considerations

Legal and cultural differences necessitate tailored diversity policies for international operations to align with local frameworks.

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Description

This quiz explores the concept of diversity from a multicultural perspective, examining how individuals differ on various levels. It covers topics like surface-level diversity and the shared concerns that connect culturally different people. Enhance your understanding of the complexities of diversity in society.