Texas Defensive Driving Quiz
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Questions and Answers

Can students order their Driving Record through Aceable?

  • Yes, for $25 (correct)
  • Yes, for $50
  • Only if they are enrolled in a course
  • No, it is not possible

    • How can students order their Driving Record through us?

    They can order it at the end of the course or at http://aceable.com/additional-items.

    What kind of Driving Record can students get from us?

    Certified 3A Driving Record.

    How do we purchase a Driving Record for a student?

    <p>We can take their payment information over the phone and order it at <a href="http://aceable.com/additional-items">http://aceable.com/additional-items</a>.</p> Signup and view all the answers

    What do we do when we download a student's Driving Record?

    <p>We print a copy and save a copy to Google Drive.</p> Signup and view all the answers

    How do we send out a student's Driving Record?

    <p>We send out the hard copy with their Certificate of Completion.</p> Signup and view all the answers

    Can we also email a student their Driving Record?

    <p>True</p> Signup and view all the answers

    What do students need to do with the Certificate of Completion that we send them?

    <p>They need to sign the certificate and present it to the court, insurance company, or their employer.</p> Signup and view all the answers

    How many certificates does a student taking DD for insurance purposes get?

    <p>1 for their insurance company.</p> Signup and view all the answers

    How old do you have to be to take Defensive Driving?

    <p>Any age</p> Signup and view all the answers

    What are other names 'Defensive Driving' is known by?

    <p>Traffic Safety Course</p> Signup and view all the answers

    What is the Defensive Driving course used for? (Select all that apply)

    <p>Job requirement</p> Signup and view all the answers

    Will insurance companies accept Aceable's Defensive Driving course for an insurance discount?

    <p>True</p> Signup and view all the answers

    What is the difference between Defensive Driving and Drivers Ed?

    <p>Defensive Driving is for dismissing tickets or insurance discounts, Drivers Ed is for getting a license.</p> Signup and view all the answers

    The 5 steps to Defensive Driving include: 1. Make sure they're eligible, 2. Get permission from the court, 3. Take Aceable, 4. Bring your documents to the court, 5. _____

    <p>Clear your ticket</p> Signup and view all the answers

    What are the eligibility requirements to take Defensive Driving?

    <p>Valid Texas license, admit guilt to a traffic violation, not taken a course in the last 12 months, not a commercial driver.</p> Signup and view all the answers

    What will make you ineligible to take Defensive Driving? (Select all that apply)

    <p>Charged for reckless driving</p> Signup and view all the answers

    How can students find out if their court will allow them to take Defensive Driving?

    <p>Contact their court.</p> Signup and view all the answers

    How can students find out what their court is and why is this important?

    <p>It's on their ticket/traffic citation.</p> Signup and view all the answers

    Can someone with a Texas license who got a ticket in another state take our Defensive Driving course?

    <p>True</p> Signup and view all the answers

    Can someone with a non-Texas license who got a ticket in Texas take our Defensive Driving course?

    <p>True</p> Signup and view all the answers

    How many times in the last year can a student take Defensive Driving?

    <p>1</p> Signup and view all the answers

    What Texas government agency is our Defensive Driving course approved by?

    <p>Texas Department of Licensing and Regulation (TDLR)</p> Signup and view all the answers

    How much is Defensive Driving?

    <p>$25</p> Signup and view all the answers

    On what platforms is Defensive Driving available? (Select all that apply)

    <p>Android</p> Signup and view all the answers

    Do Defensive Driving students using the app use the Aceable Drivers Ed app?

    <p>False</p> Signup and view all the answers

    What is the icon for the Aceable Defensive Driving app?

    <p>White background with a light blue A with wings</p> Signup and view all the answers

    What do students need to do if they downloaded the wrong app and can't access their Defensive Driving account?

    <p>Uninstall the Drivers Ed app and download the Aceable Defensive Driving app.</p> Signup and view all the answers

    Do we issue refunds for Defensive Driving?

    <p>True</p> Signup and view all the answers

    How long is Defensive Driving?

    <p>6 hours (including a 1-hour break)</p> Signup and view all the answers

    Do students have to complete the course at one time?

    <p>False</p> Signup and view all the answers

    Does this course expire?

    <p>False</p> Signup and view all the answers

    How many levels are in the Defensive Driving course?

    <p>12 levels</p> Signup and view all the answers

    Are students restricted to doing a certain number of hours per day?

    <p>False</p> Signup and view all the answers

    Are there timers on each page of the course?

    <p>True</p> Signup and view all the answers

    Can students jump around in the course?

    <p>False</p> Signup and view all the answers

    Are there any tests in the Defensive Driving course?

    <p>True</p> Signup and view all the answers

    When will students take the level assessments?

    <p>At the end of each of the levels.</p> Signup and view all the answers

    How long are the level assessments?

    <p>4 questions, multiple choice</p> Signup and view all the answers

    What is a passing grade for a level assessment?

    <p>75% (3 out of 4 questions correct)</p> Signup and view all the answers

    What if a student fails a level assessment?

    <p>True</p> Signup and view all the answers

    Is there a final exam in the course?

    <p>False</p> Signup and view all the answers

    What form of verification do we use to ensure the student is taking the course?

    <p>Profile-Based Verification</p> Signup and view all the answers

    What happens if a student fails three identity verification questions?

    <p>They are locked out of their account.</p> Signup and view all the answers

    What is affidavit mode?

    <p>A mode for students with old accounts under a different verification system.</p> Signup and view all the answers

    What happens when a student is in affidavit mode?

    <p>They must submit a notarized affidavit and driver's license.</p> Signup and view all the answers

    Where can students get their affidavit?

    <p>From the course or our website.</p> Signup and view all the answers

    How does a student return an affidavit to us?

    <p>Email it to <a href="mailto:[email protected]">[email protected]</a>.</p> Signup and view all the answers

    What do we do when a student has finished the course and returns their affidavit to us?

    <p>We take them out of affidavit mode and save documents.</p> Signup and view all the answers

    What do we do when a student hasn't finished the course but has returned their affidavit?

    <p>Create a Trello card for tracking progress.</p> Signup and view all the answers

    Are students in affidavit mode allowed to skip the affidavit requirement?

    <p>False</p> Signup and view all the answers

    Can we send out a student's Certificate of Completion if they're in affidavit mode?

    <p>False</p> Signup and view all the answers

    How do we troubleshoot for web courses?

    <p>Log out and log back in, force refresh, clear cache.</p> Signup and view all the answers

    How do we troubleshoot for the iOS app?

    <p>Log out, force quit, reboot device, uninstall and reinstall the app.</p> Signup and view all the answers

    How do we troubleshoot for the Android app?

    <p>Log out, clear cache, uninstall and reinstall the app.</p> Signup and view all the answers

    How do Defensive Driving students get their Certificate of Completion?

    <p>We mail certificates to students.</p> Signup and view all the answers

    Can we send certificates to courts?

    <p>False</p> Signup and view all the answers

    Do students have to pay to get their Certificate of Completion mailed to them?

    <p>False</p> Signup and view all the answers

    How long will it take for students to receive their certificate if they select Standard Shipping?

    <p>5-12 business days</p> Signup and view all the answers

    What are the other shipping options students can pay for if they need their certificate faster? (Select all that apply)

    <p>FedEx Overnight (M-F delivery) $45</p> Signup and view all the answers

    What services do we use to mail out Defensive Driving certificates?

    <p>USPS and FedEx</p> Signup and view all the answers

    What time can students expect their certificates in the mail?

    <p>USPS by 4-6 PM, FedEx by 10:30 AM (M-F) or 12 PM (Sat)</p> Signup and view all the answers

    What's the difference between FedEx Overnight and FedEx Overnight Saturday Delivery? (Select all that apply)

    <p>FedEx Overnight comes Monday-Friday</p> Signup and view all the answers

    How can students track their certificate in the mail?

    <p>By receiving a tracking number via email.</p> Signup and view all the answers

    What is the third-party shipping provider we use to print out mailing labels?

    <p>Shipstation</p> Signup and view all the answers

    When do we mail out certificates?

    <p>M-F by 5 PM CST, Saturday by 3 PM CST</p> Signup and view all the answers

    What is the cut-off time for certificate processing?

    <p>M-F by 1 PM CST, Saturday by 12 PM CST</p> Signup and view all the answers

    Do we mail out certificates on federal holidays?

    <p>False</p> Signup and view all the answers

    What if a student insists that their court will accept a digital/emailed copy of their certificate?

    <p>Explain that hard copies are required by law.</p> Signup and view all the answers

    What do we do if a student is still waiting on their certificate but needs proof of course completion?

    <p>Send a verification email to their court/employer.</p> Signup and view all the answers

    What do we do if a student claims they never received their certificate but the tracking shows it was shipped?

    <p>Resend the certificate free of charge.</p> Signup and view all the answers

    What do we do if the information on a student's certificate is incorrect?

    <p>Evaluate the error and charge $10 if needed to issue a new certificate.</p> Signup and view all the answers

    How much is it for a student to order an additional certificate?

    <p>$10</p> Signup and view all the answers

    What do we do with Stripe and Squarespace emails that show a purchase made by a Defensive Driving student?

    <p>Check their account status in the CS tool.</p> Signup and view all the answers

    What link do students use to order additional certificates or expedited shipping?

    <p><a href="http://aceable.com/additional-items">http://aceable.com/additional-items</a></p> Signup and view all the answers

    How many certificates does a student taking Defensive Driving for a traffic citation get?

    <p>One Certificate of Completion</p> Signup and view all the answers

    Study Notes

    Defensive Driving Course Overview

    • Any age can take the Defensive Driving (DD) course, also known as Driver Safety Course (DSC) or Traffic Safety Course.
    • The course is used to dismiss a traffic ticket, gain an insurance discount, or meet job requirements.

    Eligibility and Requirements

    • Must possess a valid Texas driver’s license or permit.
    • Must admit guilt to a traffic violation; not have taken DD within the past year; must not be a commercial driver.
    • Ineligibility includes serious offenses such as reckless driving, speeding over 25 mph, and violations in construction zones.

    Course Details and Structure

    • The course length is 6 hours, including a 1-hour break.
    • Students can log on and off at their convenience; there are no daily hour limits.
    • The course includes 12 levels with timers on each page, and no final exam.
    • Level assessments consist of 4 multiple-choice questions, requiring a passing grade of 75%.

    Certificates and Shipping

    • Certificates of Completion are mailed to students; the course fee includes standard shipping with no extra charge.
    • Shipping options for expedited delivery include various fees for different speeds (e.g., FedEx Overnight costs $45).
    • Students receive 2 certificates if taking the course for a traffic citation, and 1 for insurance purposes.

    Troubleshooting and Support

    • Students can troubleshoot issues on web and app platforms through logouts, refreshing, and reinstalling.
    • If students need proof of course completion, verification emails can be sent to their court or employer.

    Additional Features

    • Students who fail level assessments can attempt up to 3 times; failing thrice requires repurchasing the course.
    • Profile-Based Verification is used to confirm student identity.
    • An affidavit submission may be required for older accounts without adequate identity verification.

    Contact and Communication

    • Students must contact their court to confirm eligibility or if they have a ticket from another state.
    • Customers can order a certified 3A driving record for $25, which can be done via the course platform.

    Refund and Policy

    • Refunds are available within 30 days if the course is not completed, but not after the certificate has been issued.
    • Digital copies of certificates cannot be sent; hard copies must be mailed per state law.

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    Description

    Test your knowledge of Texas Defensive Driving concepts with this quiz. Explore key definitions such as the age requirement for taking the course and its alternative names. This resource is essential for anyone looking to understand the Defensive Driving course and its benefits.

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