9 Questions
What is the goal of total quality management?
To involve all employees and empower them with the responsibility to make a difference in the quality of services they provide
What is the definition of an internal customer?
Employees and departments within the organization
What is the importance of continual improvement in TQM?
It leads to improved and higher quality processes
What is the purpose of collecting and analyzing data in TQM?
To improve decision making accuracy
What are the components of a quality management program?
Clear and concise written statement of purpose, standards or indicators for measuring quality of care, policies and procedures
What is the definition of quality in healthcare?
A continuous process of incremental improvement
What is the definition of patient safety according to the IOM?
Prevention of harm to patients
What is an adverse event in healthcare?
An injury to a patient caused by medical management
What is the nature of patient safety as a discipline?
A relatively new discipline within the health care professions
"Discover Your Knowledge on Internal and External Customers with Total Quality Management Quiz!" Test your understanding of the importance of internal and external customers in providing quality services, and learn how total organizational involvement can lead to better teamwork and employee empowerment. This quiz is perfect for professionals working in healthcare, customer service, and management roles. Keywords: internal customers, external customers, total quality management, teamwork, employee empowerment, healthcare, customer service, management.
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