Test Your Total Quality Management Knowledge

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Questions and Answers

What is the goal of total quality management?

To reduce the number of employees in the organization
To decrease the number of services provided by the organization
To increase profits for the organization
To involve all employees and empower them with the responsibility to make a difference in the quality of services they provide (correct)

What is the definition of an internal customer?

Competitors
Suppliers and vendors
Patient relative's visitors
Employees and departments within the organization (correct)

What is the importance of continual improvement in TQM?

It leads to improved and higher quality processes (correct)
It reduces the number of employees in the organization
It decreases the number of services provided by the organization
It increases profits for the organization

What is the purpose of collecting and analyzing data in TQM?

To improve decision making accuracy (A) Signup and view all the answers

What are the components of a quality management program?

Clear and concise written statement of purpose, standards or indicators for measuring quality of care, policies and procedures (C) Signup and view all the answers

What is the definition of quality in healthcare?

A continuous process of incremental improvement (C) Signup and view all the answers

What is the definition of patient safety according to the IOM?

Prevention of harm to patients (D) Signup and view all the answers

What is an adverse event in healthcare?

An injury to a patient caused by medical management (C) Signup and view all the answers

What is the nature of patient safety as a discipline?

A relatively new discipline within the health care professions (A) Signup and view all the answers