Test Your Total Quality Management Knowledge
9 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the goal of total quality management?

  • To reduce the number of employees in the organization
  • To decrease the number of services provided by the organization
  • To increase profits for the organization
  • To involve all employees and empower them with the responsibility to make a difference in the quality of services they provide (correct)

    • What is the definition of an internal customer?

  • Competitors
  • Suppliers and vendors
  • Patient relative's visitors
  • Employees and departments within the organization (correct)

    • What is the importance of continual improvement in TQM?

  • It leads to improved and higher quality processes (correct)
  • It reduces the number of employees in the organization
  • It decreases the number of services provided by the organization
  • It increases profits for the organization

    • What is the purpose of collecting and analyzing data in TQM?

    <p>To improve decision making accuracy</p> Signup and view all the answers

    What are the components of a quality management program?

    <p>Clear and concise written statement of purpose, standards or indicators for measuring quality of care, policies and procedures</p> Signup and view all the answers

    What is the definition of quality in healthcare?

    <p>A continuous process of incremental improvement</p> Signup and view all the answers

    What is the definition of patient safety according to the IOM?

    <p>Prevention of harm to patients</p> Signup and view all the answers

    What is an adverse event in healthcare?

    <p>An injury to a patient caused by medical management</p> Signup and view all the answers

    What is the nature of patient safety as a discipline?

    <p>A relatively new discipline within the health care professions</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser