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Study Notes
- Effective knowledge management systems require appropriate technical environments
- Information technology is an important aspect of knowledge management
- Multinationals use knowledge management to enhance sustainability efforts
- Knowledge flows can occur between headquarters and R&D subsidiaries
- Human barriers must be identified and eliminated for effective knowledge management
- Success stories and value must be communicated to employees
- Managers from headquarters and subsidiaries should meet often for effective knowledge transfer
- Simple social interactions can improve the effectiveness of knowledge management
- Employees must be motivated to participate in knowledge management systems
- Identification and support of knowledge "activists" is a key success factor.
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