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Questions and Answers

Which of the following is the main responsibility of a McDonald's Shift Leader?

  • Recording questions in the Learning Journal
  • Running great shifts and leading a team (correct)
  • Watching short videos
  • Completing eLearning courses

    • What is the purpose of the Shift Leadership Foundations Learning Journal?

  • To maximize learning with a Coach
  • To develop knowledge and skills
  • To record progress and questions (correct)
  • To complete learning activities

    • What is the most important learning that takes place for a Shift Leader?

  • Watching short videos
  • Working shifts in the restaurant (correct)
  • Completing eLearning courses
  • Recording progress in the Learning Journal

    • What determines the success of a Shift Leader's shift and the business?

    <p>Decisions and actions taken (B)</p> Signup and view all the answers

    What supports Shift Leaders as they grow into their role?

    <p>Different learning activities and eLearning courses (C)</p> Signup and view all the answers

    Which of the following is the key to creating a positive atmosphere in a restaurant?

    <p>Interacting positively with guests (C)</p> Signup and view all the answers

    What is the benefit of guests having feel-good moments in a restaurant?

    <p>They will stay longer and return more often (D)</p> Signup and view all the answers

    Who sets the tone for the crew and guests in a restaurant?

    <p>The Shift Leader (C)</p> Signup and view all the answers

    Which of the following behaviors contribute to practicing hospitality in a restaurant?

    <p>Using friendly language and warm smiles (D)</p> Signup and view all the answers

    What is the purpose of the Shift Leadership Foundations training?

    <p>To develop Shift Leaders' skills in hospitality (A)</p> Signup and view all the answers

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