10 Questions
Which of the following is the main responsibility of a McDonald's Shift Leader?
Running great shifts and leading a team
What is the purpose of the Shift Leadership Foundations Learning Journal?
To record progress and questions
What is the most important learning that takes place for a Shift Leader?
Working shifts in the restaurant
What determines the success of a Shift Leader's shift and the business?
Decisions and actions taken
What supports Shift Leaders as they grow into their role?
Different learning activities and eLearning courses
Which of the following is the key to creating a positive atmosphere in a restaurant?
Interacting positively with guests
What is the benefit of guests having feel-good moments in a restaurant?
They will stay longer and return more often
Who sets the tone for the crew and guests in a restaurant?
The Shift Leader
Which of the following behaviors contribute to practicing hospitality in a restaurant?
Using friendly language and warm smiles
What is the purpose of the Shift Leadership Foundations training?
To develop Shift Leaders' skills in hospitality
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