Terminal Configuration Quiz
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Questions and Answers

What keys need to be pressed to reboot the machine?

  • Red Key and Semi-colon
  • Green Key and Comma
  • Blue Key and Exclamation Mark
  • Yellow Key and Dot (full stop/period) (correct)

    • What is the password to enter while in the Terminal Settings?

  • 123456
  • 300421 (correct)
  • 654321
  • 000000

    • What needs to be turned off in the Network Configuration?

  • Subnet Mask
  • DHCP (correct)
  • IP Address
  • DNS

    • What should a merchant do if a second copy of the transaction slip is not needed?

    <p>Press the CANCEL button</p> Signup and view all the answers

    How can a merchant initiate a refund after a transaction has been settled?

    <p>Press the key (F2), select REFUND, input amount, and press ENTER</p> Signup and view all the answers

    What should a merchant do if the terminal does not print the SETTLE SUCCESS message?

    <p>Repeat the settle process</p> Signup and view all the answers

    What is the purpose of the contactless transaction limit?

    <p>To define the maximum limit for contactless transactions</p> Signup and view all the answers

    What should a merchant do to access the detail report in the Merchant Menu?

    <p>Press F3 Key, select option 4-DETAIL REPORT, and press ENTER</p> Signup and view all the answers

    What is the purpose of simultaneously holding down the yellow and period (.) keys on the Ingenico POS?

    <p>To reboot the POS</p> Signup and view all the answers

    What does APN stand for in the context of network configuration for the POS?

    <p>Access Point Network</p> Signup and view all the answers

    What is the purpose of the MCC (Merchant Category Code) in the context of POS operations?

    <p>To categorize the type of business</p> Signup and view all the answers

    What is the significance of the Merchant Rep FE UTRNNO according to the given text?

    <p>To find it in Smartvista</p> Signup and view all the answers

    What should be done if the machine doesn't print after settling?

    <p>Feed the machine and clean it</p> Signup and view all the answers

    What should a merchant do if the transaction is paused because the chip couldn't be read?

    <p>Clean the machine and card, and if it still doesn't work, replace the machine</p> Signup and view all the answers

    What should be done if there is no closed SOC slot and the line between processors is down?

    <p>System down- try the transaction again within 5 minutes</p> Signup and view all the answers

    What should a merchant do if a double charge has been made?

    <p>Process a refund after settling the machine and confirm the refund is executed from the same TID as the charge</p> Signup and view all the answers

    What should be done if the machine still doesn't print after feeding and cleaning it?

    <p>Replace the machine</p> Signup and view all the answers

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