Podcast
Questions and Answers
What is the key management function that organizational control addresses?
What is the key management function that organizational control addresses?
- Decision-making process
- Resource allocation and optimization
- Performance evaluation and improvement (correct)
- Planning and goal setting
Which method of control addresses the four steps in the control process through measures of financial and non-financial performance?
Which method of control addresses the four steps in the control process through measures of financial and non-financial performance?
- Total Quality Management (TQM)
- Balanced scorecard (correct)
- Hierarchical control
- Decentralized control
What is the primary focus of Total Quality Management (TQM) techniques such as quality circles, benchmarking, Six Sigma principles, and continuous improvement?
What is the primary focus of Total Quality Management (TQM) techniques such as quality circles, benchmarking, Six Sigma principles, and continuous improvement?
- Maximizing revenue and profit
- Enhancing product innovation
- Cost reduction and expense control
- Improving product and service quality (correct)
Which management control technique involves detailed plans of future income and expenses typically for a year?
Which management control technique involves detailed plans of future income and expenses typically for a year?
What is the attitude of continuous improvement?
What is the attitude of continuous improvement?
What does a score of 3 indicate in terms of personal responsibility for improving activities?
What does a score of 3 indicate in terms of personal responsibility for improving activities?
What caused one of the worst public health drug disasters in U.S. history?
What caused one of the worst public health drug disasters in U.S. history?
What is a serious responsibility of managerial control?
What is a serious responsibility of managerial control?
What is the third step in the control process according to the text?
What is the third step in the control process according to the text?
Which type of control helps managers make necessary adjustments in work activities or standards?
Which type of control helps managers make necessary adjustments in work activities or standards?
What do pharmaceutical firms establish standards for, according to the text?
What do pharmaceutical firms establish standards for, according to the text?
What do managers focus on to identify urgent problems and their causes, according to the text?
What do managers focus on to identify urgent problems and their causes, according to the text?
What is the main focus of organizational control?
What is the main focus of organizational control?
What is a key challenge in ensuring effective organizational control?
What is a key challenge in ensuring effective organizational control?
What is the purpose of hospitals implementing pay-for-performance systems?
What is the purpose of hospitals implementing pay-for-performance systems?
What does California offer training programs for in the construction industry?
What does California offer training programs for in the construction industry?
What is the purpose of knowledge workload tracking technology mentioned in the text?
What is the purpose of knowledge workload tracking technology mentioned in the text?
What did the Google engineer Bob Evans use an app for?
What did the Google engineer Bob Evans use an app for?
What is the purpose of auto-analytics tools mentioned in the text?
What is the purpose of auto-analytics tools mentioned in the text?
What does the feedback control model help managers do?
What does the feedback control model help managers do?
Organizations prepare formal reports of qualitative performance measurements
Organizations prepare formal reports of qualitative performance measurements
Regular review of performance reports helps managers understand organizational performance
Regular review of performance reports helps managers understand organizational performance
Managers focus on variances to identify urgent problems and their causes
Managers focus on variances to identify urgent problems and their causes
Feedback control helps managers make necessary adjustments in work activities or standards
Feedback control helps managers make necessary adjustments in work activities or standards
Effective management control involves subjective judgment and objective analysis
Effective management control involves subjective judgment and objective analysis
The third step in the control process involves comparing actual activities to standards
The third step in the control process involves comparing actual activities to standards
Pharmaceutical firms establish standards to measure research activities and results
Pharmaceutical firms establish standards to measure research activities and results
Managing performance and control in organizations does not require clear standards reflecting organizational strategy
Managing performance and control in organizations does not require clear standards reflecting organizational strategy
Grady Memorial Hospital measures patient satisfaction based on government-mandated surveys
Grady Memorial Hospital measures patient satisfaction based on government-mandated surveys
Standards should be defined vaguely and imprecisely for employee understanding
Standards should be defined vaguely and imprecisely for employee understanding
Explain the importance of clear and precise standards in organizational control according to the text.
Explain the importance of clear and precise standards in organizational control according to the text.
How do managers use performance reports to identify urgent problems and their causes?
How do managers use performance reports to identify urgent problems and their causes?
What is the role of feedback control in organizational management?
What is the role of feedback control in organizational management?
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Study Notes
Tracking Work Performance and Health with Technology
- Knowledge workload tracking technology measures computer usage, such as time spent on open windows, window switching, and idle time, to improve productivity.
- A computer programmer found that online chatting with colleagues improved his productivity after analyzing time spent chatting and coding.
- Tracking tools for cognitive tasks, such as client research and statistical analysis, help gather data for performance improvement.
- Google engineer Bob Evans used an app to understand the relationship between attention and productivity, finding he needs uninterrupted time for challenging tasks.
- Physical health, including exercise, sleep, and stress levels, affects productivity, creativity, and job performance.
- Mobile apps and wearable sensors collect data on physical health, with many people tracking steps to encourage consistent success.
- Auto-analytics tools are becoming more sophisticated and provide evidence to adjust time usage and nurture minds and bodies for success.
- Organizational control is the systematic process of regulating activities to meet planned goals and standards.
- Whole Foods Market faced control issues when adding prepared foods to its product mix, related to its food processing plants.
- Organizations measure and control performance using quantitative financial measures.
- Feedback control model helps managers monitor and regulate activities and determine if performance meets standards.
- The four steps of feedback control include establishing standards, measuring performance, comparing to standards, and making corrections as necessary.
Managing Performance and Control in Organizations
- Managers need clear standards reflecting organizational strategy
- Standards should be defined clearly and precisely for employee understanding
- Organizations prepare formal reports of quantitative performance measurements
- Reports should be related to set standards for effective evaluation
- For example, sales growth targets require accurate sales data reporting
- Pharmaceutical firms establish standards to measure research activities and results
- Regular review of performance reports helps managers understand organizational performance
- Grady Memorial Hospital measures patient satisfaction based on government-mandated surveys
- The third step in the control process involves comparing actual activities to standards
- Managers focus on variances to identify urgent problems and their causes
- Effective management control involves subjective judgment and objective analysis
- Feedback control helps managers make necessary adjustments in work activities or standards
Managing Performance and Control in Organizations
- Managers need clear standards reflecting organizational strategy
- Standards should be defined clearly and precisely for employee understanding
- Organizations prepare formal reports of quantitative performance measurements
- Reports should be related to set standards for effective evaluation
- For example, sales growth targets require accurate sales data reporting
- Pharmaceutical firms establish standards to measure research activities and results
- Regular review of performance reports helps managers understand organizational performance
- Grady Memorial Hospital measures patient satisfaction based on government-mandated surveys
- The third step in the control process involves comparing actual activities to standards
- Managers focus on variances to identify urgent problems and their causes
- Effective management control involves subjective judgment and objective analysis
- Feedback control helps managers make necessary adjustments in work activities or standards
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