Technology in Supply Chain Operations
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What is one of the most important aspects of supply chain management in the hospitality industry?

Delivering products or services to the right location at the right moment at the lowest possible rate.

Which of the following are rewards of excellent application of supply chain management methods and technology? (Select all that apply)

  • Significant decrease in response times to demand changes (correct)
  • Improved consumer reaction and better delivery (correct)
  • Greater inventory levels across the whole chain
  • Increased control and quality standards of suppliers (correct)

    • Mobile technology is involved in virtually every field of modern business.

    True

    RFID technology is utilized in ______ management systems for real-time details.

    <p>warehouse</p> Signup and view all the answers

    What are the perceived benefits of using RFID in warehouse management systems? (Select all that apply)

    <p>Provision of real-time details</p> Signup and view all the answers

    Match the applications with their typical operations:

    <p>Warehouse Management Systems = RFID readers to check inventory levels Retail Distribution Systems = Constant tracking of goods' current state</p> Signup and view all the answers

    The MPOS system includes a payment processing scanner, a mobile Bluetooth printer, and a portable device that connects to the wide area network.

    <p>False</p> Signup and view all the answers

    Wireless and mobile technology in supply chain management drastically reduces checkout queues.

    <p>True</p> Signup and view all the answers

    The use of mobile sensors in supply chain logistics allows for real-time position tracking of shopping and processing centers.

    <p>True</p> Signup and view all the answers

    Portable barcode readers play no role in inventory decisions as they are limited to payment processing.

    <p>False</p> Signup and view all the answers

    Smartphones equipped with GPS and RFID chips are becoming increasingly utilized in supply chain management.

    <p>True</p> Signup and view all the answers

    Location-aware devices assist only in tracking transportation operations and do not affect buying decisions.

    <p>False</p> Signup and view all the answers

    The rapid growth of technology in logistics has forced businesses to adapt to older, less efficient solutions.

    <p>False</p> Signup and view all the answers

    RFID technologies are the only systems utilized for supply chain management in the hospitality industry.

    <p>False</p> Signup and view all the answers

    Direct communication between drivers and scheduling teams is achieved through connected vehicle terminals.

    <p>True</p> Signup and view all the answers

    Mobile field workers have less engagement due to improved coordination between field and office personnel.

    <p>False</p> Signup and view all the answers

    The Internet of Things improves vehicle management and monitoring capabilities.

    <p>True</p> Signup and view all the answers

    Automatically detecting breakdowns and repair needs does not allow for quicker decision-making.

    <p>False</p> Signup and view all the answers

    Tools are used to enhance vehicle management and route preparation.

    <p>True</p> Signup and view all the answers

    Wireless access and 3-D cameras are essential for the feasibility of the internet of mobile things.

    <p>True</p> Signup and view all the answers

    Real-time communication is not important for effective vehicle dispatching.

    <p>False</p> Signup and view all the answers

    Improved geolocation capabilities have no impact on mobile field workers' operations.

    <p>False</p> Signup and view all the answers

    Achieving buy-in at all levels of the company should begin on the last day of strategic growth.

    <p>False</p> Signup and view all the answers

    Management often invests too much time on policy and too little on pragmatic decision-making.

    <p>False</p> Signup and view all the answers

    The resource barrier can include a lack of committed time and funds for executing policy.

    <p>True</p> Signup and view all the answers

    A political and functional barrier refers to the supply chain skills impacting other operational tasks.

    <p>True</p> Signup and view all the answers

    Monthly reports to senior leadership are considered unnecessary during the policy planning phase.

    <p>False</p> Signup and view all the answers

    Buyers must schedule, coordinate, and manage their purchasing practices for both large and small transactions.

    <p>True</p> Signup and view all the answers

    The vision barrier occurs when employees are well aware of the organization's corporate priorities.

    <p>False</p> Signup and view all the answers

    Planning in purchasing only involves selecting vendors without considering the hospitality organization's strategic goals.

    <p>False</p> Signup and view all the answers

    Connecting the various functions is crucial to overcome the connectivity barrier.

    <p>True</p> Signup and view all the answers

    Assessing suppliers is not considered an important activity in the purchasing process.

    <p>False</p> Signup and view all the answers

    A change in stock does not affect the overall purchasing strategy of a hospitality organization.

    <p>False</p> Signup and view all the answers

    Building a standard operating procedure is suggested when an enterprise lacks one during the supply chain strategy phase.

    <p>True</p> Signup and view all the answers

    Organizing in purchasing involves coordinating both human and material resources necessary to implement a buying strategy.

    <p>True</p> Signup and view all the answers

    Negotiating consolidation is irrelevant to purchasing in the hospitality sector.

    <p>False</p> Signup and view all the answers

    The majority of purchasing organizational trends fall into just two main patterns: one for individual operators and one for multiunit chain operations.

    <p>True</p> Signup and view all the answers

    Warehouse arrangements are not considered an essential function of the purchasing process.

    <p>False</p> Signup and view all the answers

    Small and medium-sized companies typically recruit full-time purchasing staff.

    <p>False</p> Signup and view all the answers

    Training for purchasing staff includes professional training and management workshops.

    <p>True</p> Signup and view all the answers

    The annual expenditures for a full-time purchaser typically do not include the purchaser's salary.

    <p>False</p> Signup and view all the answers

    Supervision of the buying staff is generally uniform and consistent across all managers.

    <p>False</p> Signup and view all the answers

    Purchasers are responsible for managing pollution and waste in hospitality operations.

    <p>True</p> Signup and view all the answers

    A direct management scheme is used by large operations to oversee purchasing.

    <p>False</p> Signup and view all the answers

    Entry-level purchasing jobs require little to no understanding of business practices.

    <p>False</p> Signup and view all the answers

    Buying staff are primarily responsible only for purchasing activities.

    <p>False</p> Signup and view all the answers

    Study Notes

    Technology in Supply Chain Operations

    • Businesses are increasingly relying on technology to manage supply chains, particularly in the hospitality industry.
    • The focus is on delivering products or services to the right place at the right time and at the lowest cost.
    • Smartphones and mobile applications are becoming essential tools for logistics and transportation professionals.
    • Successful supply chain management involves all members, including the exchange of products, resources, knowledge, and finances.

    Benefits of Technology in Supply Chain Management

    • Increased control and quality standards of suppliers through improved communication and collaboration.
    • Streamlined operations, faster lead times, and improved facility utilization.
    • Enhanced product and process designs through better collaboration.
    • Faster customer response and improved delivery.
    • More accurate forecasting, planning, and scheduling.
    • Improved production and response to demand changes.
    • Significant reduction in inventory across the supply chain.

    Mobile Technology in Supply Chain Management

    • Mobile technology is transforming the way businesses operate, with impact across various sectors.
    • Smartphones and internet connectivity enable a wide range of tasks regardless of location.
    • Mobile technology is replacing traditional business practices, especially in areas related to logistics and transportation.
    • Mobile applications are used for various purposes, such as warehouse management, retail distribution, and transportation tracking.

    Application Examples

    • Warehouse Management Systems: utilize RFID readers to provide real-time inventory information, reduce labor costs, automate proof of delivery, and eliminate the need for manual stock verification. They also enable real-time brand monitoring.
    • Retail Distribution Systems: combine RFID readers and GPS technology to provide real-time updates on the status of goods. They support asset tracking, optimize delivery routes, and enhance communication between retailers and suppliers.
    • Transportation Management Systems: use GPS technology to track the location and movement of vehicles and goods. They enhance efficiency by optimizing routes, monitoring driver performance, and providing real-time updates on delivery status.

    Modern Wireless and Mobile Technology in Supply Chain Management

    • Modern wireless and mobile technology like smartphones with WiFi, barcode scanners, GPS, RFID chips, high-quality cameras are used in the logistics industry.
    • These technologies offer an effective, fast, and reliable means of gathering and exchanging information and data on the transportation of products.
    • The rapid growth and evolution of emerging technology and smartphones have forced many businesses to adjust to modern solutions.

    Hospitality Supply Chain Management

    • Mobile sensors can capture the position of shopping, processing, and storage centers in real time, aiding in location decisions.
    • Point of sale terminals and location aware smart devices can easily locate the cheapest materials, assisting in buying decisions.
    • Portable barcode readers can interpret items on hand and update inventories in real time through wireless connections, which has a significant effect on inventory decisions.
    • Transportation operations may be tracked using detectors and barcode readers, capturing the motions of items as they are shipped in phases.

    Strategic Importance of Supply Chain Management

    • A sound strategic justification, while being insufficient to win buy-in, is essential.
    • The process of achieving buy-in at all levels of the company should commence early in the strategic growth process.
    • A cross-functional planning team incorporating resources from manufacturing, IT, and finance should be formed when defining and prioritizing new supply chain capabilities.
    • Providing monthly reports to the senior leadership team and main stakeholders during the policy planning phase is recommended.
    • This practice can be part of a wider engagement and change management approach that facilitates the strategy creation and implementation phase.

    Barriers to Policy Execution

    • Vision Barrier: Lack of understanding of the organization's corporate priorities and strategies, including the necessity for improvement.
    • Political and Functional Barrier: Supply chain skills affecting operational architecture or the tasks and duties of other functions.
    • Management Barrier: Management investing too little time on policy and too much time on pragmatic decision-making.
    • People Barrier: Most people have goals that are contrary to the plan.
    • Resource Barrier: Lack of committed time, resources, and funds for crucial items in executing the policy and no mechanism to support the strategy.
    • Connectivity Barrier: Lack of or faulty communication mechanism.

    Supply Chain Strategy Execution

    • The implementation of a supply chain approach is best handled as part of the sales and operations planning phase (S&OP) and workshops.
    • An enterprise lacking a standard operating procedure may use this as an opportunity to build and incorporate one within its integrated supply chain strategy.

    Activities in Purchasing

    • Setting inventory ratios
    • Establishing quality requirements
    • Establishing standards of criteria
    • Receiving competitive deals
    • Looking at vendors
    • Arranging financial agreements
    • Supervising distribution
    • Negotiating consolidation
    • Warehouse arrangements
    • Buying authorization
    • Designation of authorized products
    • Assessment of suppliers
    • Agreement with suppliers
    • Change of source
    • Change in stock

    Organization and Administration of Purchasing (Planning, Organizing, Staffing, Training, Budgeting, Directing, Controlling)

    • Buyers must consider the priorities and aims of the buying function, developing a selection and acquisition strategy compatible with the general thrust of the hospitality service.
    • Planning should not take place in a vacuum. It is part of the hospitality organization's strategic strategy and cannot function separately from its overall targets.
    • A buyer must coordinate the human and material capital required to carry out a general strategy.
    • Big transactions, particularly chains, may hire several buyers, each with a specialty in one or two product areas.
    • Entry-level purchasing staff typically requires preparation, including work and business orientation, professional training, and on-the-job training.
    • In operations requiring a full-time purchaser, the purchasing role will be expected to cover the annual expenditures of service, such as the purchaser's salary and clerical costs.
    • Full- and part-time customers must monitor the buying staff entrusted to them.
    • Purchasers normally hold up the care of the goods they purchase before a customer removes them from the warehouse and puts them into the manufacturing flow.
    • Everyone in the hospitality operation should be liable for managing pollution, waste spoil, and fraud in the hospitality activity.
    • Small operations use a "direct management" scheme that maintains an eye on it from the owner-manager.

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    Technology in Supply Chain Operations PDF

    Description

    Explore the impact of technology on supply chain management, especially in the hospitality industry. This quiz covers how advancements such as smartphones and mobile applications improve collaboration, streamline operations, and enhance delivery. Discover the crucial role technology plays in modern logistics and transportation.

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