Technician Job Knowledge Quiz
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Questions and Answers

What does ISS Group encourage in their broadest terms?

  • Homogeneity and bias
  • Uniformity and exclusion
  • Diversity and inclusion (correct)
  • Segregation and discrimination

    • What is ISS/Guckenheimer focused on in terms of customer service?

  • Prioritizing personal interests over customer satisfaction
  • Meeting customer's needs and helping them achieve their business goals (correct)
  • Ignoring customer's needs and focusing on internal processes
  • Providing average service without considering customer outcomes

    • What does ISS/Guckenheimer believe is not simply a task or delivery?

  • Average service
  • Poor service
  • Great service (correct)
  • Satisfactory service

    • What does ISS Group strive to positively influence wherever they operate?

    <p>The market (C)</p> Signup and view all the answers

    What does ISS/Guckenheimer empower and spark in their service?

    <p>The power of the human touch (B)</p> Signup and view all the answers

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