Technical Communication Basics

Definition and Purpose of Technical Communication

• Technical communication is a form of communication that relies on clear and consistent delivery of factual information to help users accomplish a defined goal or complete a task.
• The main goal is to communicate important information effectively so that people can do their jobs better and consumer goods can be more convenient.

Characteristics of Technical Communication

• The language of technical communication is clear, concise, and accurate.
• It helps users to accomplish a defined goal or complete a task.

Importance of Technical Communication

• Over 20% of an employee's day (on average) is spent writing, making it essential to learn effective technical communication.
• Businesses can use technical communication to be more productive, help employees set goals, and provide training programs.

Disciplines of Technical Communication

• Technical communication incorporates many different disciplines, including:
  • Information design
  • Instructional design
  • Document design
  • Marketing
  • Web design

Essentials of Technical Communication

• Understanding the audience is crucial, including:
  • Who is the audience?
  • What is the audience trying to accomplish?
  • How can the communication effectively help them accomplish this specific goal?
  • What is the simplest and clearest explanation that can be provided?
• Other essentials include:
  • Knowing and understanding difficult language
  • Being familiar with specific jargon associated with an industry
  • Being as accurate as possible

Applications of Technical Communication

• Technical communication includes:
  • Writing manuals
  • Quick reference guides
  • Newsletters
  • Website content
  • Simulations
  • Online help
  • User assistance guides (FAQs)

Benefits of Technical Communication

• Effective technical communication has several positive factors for businesses and consumers, such as:
  • Reducing costs and risks
  • Higher efficiency
  • The ability to get tasks done more quickly
• Technical communication brings value to a company by making information usable and accessible, advancing the company's goals and building relationships with customers.

Examples of Technical Communication

• Software instructions
• Medical instructions
• Training programs
• Technical illustrations