Technical Communication Basics
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Questions and Answers

What is the main purpose of technical communication?

  • To convey complex ideas in a simple manner
  • To provide entertainment to users
  • To help communicate important information to achieve a defined goal (correct)
  • To increase the reading time of users

    • What percentage of an employee's day is spent writing, on average?

  • 15% to 20%
  • 10% to 15%
  • Over 20% (correct)
  • 20% to 25%

    • Which of the following is NOT a discipline incorporated in technical communication?

  • Instructional design
  • Document design
  • Information design
  • Philosophy (correct)

    • What is a crucial aspect of technical communication?

    <p>Understanding the audience</p> Signup and view all the answers

    What is a common use of technical communication in businesses?

    <p>For training programs</p> Signup and view all the answers

    What language characteristics should technical communication possess?

    <p>Clear, concise, and accurate</p> Signup and view all the answers

    What should be considered when preparing technical communication?

    <p>Who is the audience?</p> Signup and view all the answers

    What happens when a company is unaware of what the audience is looking for?

    <p>They will not be able to produce the needed documentation</p> Signup and view all the answers

    What is an essential element of technical communication?

    <p>Being familiar with specific jargon</p> Signup and view all the answers

    What is the primary goal of technical communication?

    <p>To accomplish a goal or task</p> Signup and view all the answers

    What is an example of technical communication?

    <p>A manual</p> Signup and view all the answers

    What is a benefit of effective technical communication?

    <p>Reducing costs and risks</p> Signup and view all the answers

    What is the purpose of software instructions?

    <p>To help users be more successful on their own</p> Signup and view all the answers

    What is a benefit of technical communication within a company?

    <p>Helping employees be more effective and efficient</p> Signup and view all the answers

    What is the value of technical communication?

    <p>It brings value to both the company and the consumer</p> Signup and view all the answers

    Study Notes

    Definition and Purpose of Technical Communication

    • Technical communication is a form of communication that relies on clear and consistent delivery of factual information to help users accomplish a defined goal or complete a task.
    • The main goal is to communicate important information effectively so that people can do their jobs better and consumer goods can be more convenient.

    Characteristics of Technical Communication

    • The language of technical communication is clear, concise, and accurate.
    • It helps users to accomplish a defined goal or complete a task.

    Importance of Technical Communication

    • Over 20% of an employee's day (on average) is spent writing, making it essential to learn effective technical communication.
    • Businesses can use technical communication to be more productive, help employees set goals, and provide training programs.

    Disciplines of Technical Communication

    • Technical communication incorporates many different disciplines, including:
      • Information design
      • Instructional design
      • Document design
      • Marketing
      • Web design

    Essentials of Technical Communication

    • Understanding the audience is crucial, including:
      • Who is the audience?
      • What is the audience trying to accomplish?
      • How can the communication effectively help them accomplish this specific goal?
      • What is the simplest and clearest explanation that can be provided?
    • Other essentials include:
      • Knowing and understanding difficult language
      • Being familiar with specific jargon associated with an industry
      • Being as accurate as possible

    Applications of Technical Communication

    • Technical communication includes:
      • Writing manuals
      • Quick reference guides
      • Newsletters
      • Website content
      • Simulations
      • Online help
      • User assistance guides (FAQs)

    Benefits of Technical Communication

    • Effective technical communication has several positive factors for businesses and consumers, such as:
      • Reducing costs and risks
      • Higher efficiency
      • The ability to get tasks done more quickly
    • Technical communication brings value to a company by making information usable and accessible, advancing the company's goals and building relationships with customers.

    Examples of Technical Communication

    • Software instructions
    • Medical instructions
    • Training programs
    • Technical illustrations

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    Description

    Test your knowledge on the fundamentals of technical communication, including its definition, goals, and key characteristics. Learn how it helps users achieve specific tasks and understand informative content effectively. Gauge your understanding of this important communication style.

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