Teamwork Troubleshooter
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Questions and Answers

Which of the following is NOT a benefit of teamwork in healthcare?

  • Enhanced ability to meet patient needs
  • Reduced medical errors
  • Improved quality of patient care and outcome
  • Increased workload for individual team members (correct)

What is one way that teamwork improves the work environment in healthcare?

  • Creates a negative work environment
  • Develops trust and cohesion (correct)
  • Reduces patient engagement
  • Increases burnout among team members

What is a key characteristic of a successful healthcare team?

  • Individual goals
  • Lack of communication
  • Shared goals (correct)
  • Competitive environment

Which of the following is a characteristic of a high accountability team?

<p>Good communication (D)</p> Signup and view all the answers

From an employer's perspective, what can happen if an MA does not take personal accountability?

<p>They may not be trusted (D)</p> Signup and view all the answers

What is the potential consequence of an MA constantly blaming others?

<p>It can cause serious issues (D)</p> Signup and view all the answers

Which stage of team development is characterized by open communication, established roles, and recognition of each other's strengths?

<p>Norming Stage (D)</p> Signup and view all the answers

Which stage of team development is characterized by ambiguity, confusion, and lack of trust?

<p>Forming Stage (A)</p> Signup and view all the answers

Which stage of team development is characterized by disagreement and clashes due to different approaches and work styles?

<p>Storming Stage (D)</p> Signup and view all the answers

Which stage of team development is characterized by peak productivity, close collaboration, and appreciation of each other's talents?

<p>Performing Stage (B)</p> Signup and view all the answers

What is one key to successful teamwork?

<p>Avoiding conflict and disagreement (D)</p> Signup and view all the answers

What is the DESC Script?

<p>A process for resolving conflicts in the clinical setting (C)</p> Signup and view all the answers

Why is accountability important in healthcare?

<p>To improve patient trust and quality of care (B)</p> Signup and view all the answers

How does having a low level of accountability affect the job and work environment?

<p>Patients don't trust you and won't seek care at your clinic (D)</p> Signup and view all the answers

Why is teamwork important in healthcare?

<p>Teamwork is important in healthcare because it enhances the ability to meet patient needs, improves the quality of patient care and outcomes, reduces medical errors, improves the work environment, and supports better decision-making and responsiveness to change.</p> Signup and view all the answers

What are some benefits of effective teamwork in healthcare?

<p>Effective teamwork in healthcare improves the value of healthcare provided with shared patient engagement, reduces medical errors, improves the work environment, and supports better decision-making and responsiveness to change.</p> Signup and view all the answers

What are some characteristics of a successful healthcare team?

<p>A successful healthcare team has a common purpose and shared goals, establishes a clear mission, vision, and values, and develops trust, understanding, and supportive professional relationships.</p> Signup and view all the answers

What are some key factors that contribute to a smooth and well-running team in healthcare?

<p>Good communication, professionalism, and accountability</p> Signup and view all the answers

What are some potential consequences of low accountability in healthcare teams?

<p>Lack of trust, decreased cohesion, and a negative work environment</p> Signup and view all the answers

From an employer's perspective, why is personal accountability important in healthcare?

<p>It maintains a good work culture, ensures trustworthiness, and reduces risk to the clinic</p> Signup and view all the answers

What are some key behaviors that team members should avoid in order to resolve conflict?

<p>Team members should avoid pointing fingers, insults, ultimatums, defensiveness, talking around someone, complaining behind teammates backs, or making assumptions about others behaviors.</p> Signup and view all the answers

What is the DESC Script and how can it be used to resolve conflicts in the clinical setting?

<p>The DESC Script is an example of a constructive process for resolving conflicts in the clinical setting. It involves describing the specific situation or behavior, expressing how the situation makes you feel and what your concerns are, suggesting other alternatives and seeking agreement, and communicating the impact of the situation on team goals or project.</p> Signup and view all the answers

What is accountability and why is it important in healthcare?

<p>Accountability is about taking personal responsibility for your actions. It is important in healthcare because it allows clinics/teams to learn from their mistakes and continually improve, increases patient trust and quality of care, and diminishes the risk of liability/law suits.</p> Signup and view all the answers

How does having a low level of accountability affect the job and work environment?

<p>Having a low level of accountability can negatively affect the job and work environment. Patients may not trust the healthcare professionals or the clinic, they may not seek care at the clinic, and they may share their bad experiences with others. Providers may lose respect and trust for the Medical Assistants who have a lack of accountability.</p> Signup and view all the answers

As you think about your previous experiences working on a team, did your team ever blossom into the 'Performing Stage' or did you get stuck in a previous stage of development?

<p>The answer will vary depending on the individual's previous experiences working on a team.</p> Signup and view all the answers

What are the characteristics of the Forming Stage of team development?

<p>Ambiguity, confusion, lack of trust, excitement, and enthusiasm towards the project.</p> Signup and view all the answers

What is the Norming Stage of team development characterized by?

<p>Open communication, recognition of each other's strengths, understanding of each other's roles, and establishment of generally accepted procedures and communication patterns.</p> Signup and view all the answers

What is the Performing Stage of team development characterized by?

<p>Peak productivity, close and supportive collaboration, open and trusting environment, resourcefulness, and appreciation of each other's talents.</p> Signup and view all the answers

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