Podcast
Questions and Answers
According to the TeamSTEPPS framework, what is the primary goal of mutual support within a healthcare team?
According to the TeamSTEPPS framework, what is the primary goal of mutual support within a healthcare team?
- To ensure each team member completes their assigned tasks independently.
- To establish a strict hierarchy that clarifies decision-making authority.
- To create a safe, effective, and patient-centered care environment. (correct)
- To foster a competitive environment that encourages individual excellence.
In the context of TeamSTEPPS, what does 'backup behavior' refer to?
In the context of TeamSTEPPS, what does 'backup behavior' refer to?
- A method for escalating concerns to higher authorities immediately.
- Documenting all actions to protect oneself from liability. (correct)
- A strategy to avoid taking responsibility for errors.
- The act of providing mutual support to team members.
Which action best exemplifies task assistance within a healthcare team?
Which action best exemplifies task assistance within a healthcare team?
- A technician refuses to help a coworker who is behind schedule.
- A pharmacist offers to help a busy nurse prepare medications.
- A doctor dismisses a nurse's concerns about a patient's medication. (correct)
- A nurse criticizes a colleague's technique in front of the patient.
Which statement best describes the main goal of formative feedback?
Which statement best describes the main goal of formative feedback?
What is the primary purpose of 'Advocacy and Assertion' in the context of patient care?
What is the primary purpose of 'Advocacy and Assertion' in the context of patient care?
You are a nurse and notice that a doctor is about to administer the wrong medication to the patient in their care. How should you proceed, using the principles of advocacy and assertion?
You are a nurse and notice that a doctor is about to administer the wrong medication to the patient in their care. How should you proceed, using the principles of advocacy and assertion?
The 'Two-Challenge Rule' is most applicable in which of the following scenarios?
The 'Two-Challenge Rule' is most applicable in which of the following scenarios?
When should healthcare professionals utilize the 'Two-Challenge Rule'?
When should healthcare professionals utilize the 'Two-Challenge Rule'?
In a surgical setting, a nurse notices the surgeon is about to make an incision on the wrong side of the patient. The nurse speaks up, but the surgeon dismisses the concern. What is the most appropriate next step for the nurse, according to the Two-Challenge Rule?
In a surgical setting, a nurse notices the surgeon is about to make an incision on the wrong side of the patient. The nurse speaks up, but the surgeon dismisses the concern. What is the most appropriate next step for the nurse, according to the Two-Challenge Rule?
What does the acronym 'CUS' stand for in the context of TeamSTEPPS?
What does the acronym 'CUS' stand for in the context of TeamSTEPPS?
Which situation is most appropriate for using a 'CUS' statement?
Which situation is most appropriate for using a 'CUS' statement?
A medical resident is preparing to discharge a patient with a complex medical history but seems to be overlooking key aspects of the patient's care plan. You are concerned about the patient's safety upon discharge. Using the CUS tool, how would you address this situation?
A medical resident is preparing to discharge a patient with a complex medical history but seems to be overlooking key aspects of the patient's care plan. You are concerned about the patient's safety upon discharge. Using the CUS tool, how would you address this situation?
In an outpatient practice, how might staff use cross-training and workload monitoring to demonstrate mutual support?
In an outpatient practice, how might staff use cross-training and workload monitoring to demonstrate mutual support?
In a virtual team setting, what is an effective way to promote mutual support?
In a virtual team setting, what is an effective way to promote mutual support?
Which of these options does not reflect an appropriate use of advocacy and assertion?
Which of these options does not reflect an appropriate use of advocacy and assertion?
Flashcards
Mutual Support in TeamSTEPPS
Mutual Support in TeamSTEPPS
Team members assisting each other for effective patient care.
Task Assistance
Task Assistance
Helping others with tasks to build a strong, trusting team.
Formative Feedback
Formative Feedback
Information provided to team members to improve team performance.
Advocacy
Advocacy
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Assertion
Assertion
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Assertive Behavior
Assertive Behavior
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Two-Challenge Rule
Two-Challenge Rule
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CUS
CUS
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Study Notes
- TeamSTEPPS is a framework that focuses on team leadership, situation monitoring, mutual support, and communication, all underpinned by knowledge and attitudes to ensure safe, efficient, and patient-centered care.
TeamSTEPPS - Mutual Support
- Mutual support is a key TeamSTEPPS skill for safe, effective, patient-centered care.
- Mutual support, also known as "backup behavior," involves team members assisting each other.
- Mutual support includes providing and receiving feedback, plus assertive advocacy for patient safety.
- Mutual support includes using the two-challenge rule and CUS signal phrases when patient safety is at risk.
Mutual Support Examples
- In hospitals, mutual support includes adjusting patient loads to support staff.
- In outpatient practices, volunteering to stay later to assist a colleague caring for a sick child is an example of support.
- For diagnostic accuracy, cross-training staff and monitoring workloads can prevent errors.
- When family is present, mutual support includes repeating expressions of patient concerns to other team members.
- In virtual teams, cameras allow for interpreting nonverbal cues, showing engagement.
- Providing remote assistance with tasks like paperwork can support onsite staff.
Mutual Support Tools
- Task Assistance
- Formative Feedback
- Advocacy and Assertion.
- Two-Challenge Rule
- CUS
Task Assistance
- Helping others with tasks fosters a strong, trusting team.
- Offering task assistance helps create psychological safety and protect from work overload.
- Offers and requests for assistance should be framed in the context of patient safety.
- Seeking and providing assistance to patients and family caregivers is important.
- Resilience is strengthened by asking team members how to help like, "I have 10 minutes. How can I help?"
Formative Feedback
- Formative feedback is information shared to improve team performance through verbal or nonverbal communication.
- Formative feedback should be appreciative, expressing gratitude and noting positive actions.
- Formative feedback should be timely, given soon after the target behavior.
- Formative feedback should be respectful, focused on behaviors, not personal attributes.
- Feedback should be specific, related to the task requiring correction, improvement, or reinforcement.
- Feedback should be directed toward improvement , providing directions for the future.
- Formative feedback should be considerate, acknowledging feelings while delivering negative information with fairness.
- It should be patient-focused, addressing the impact of behaviors on the patient's well-being.
Advocacy and Assertion
- Advocating for the patient is essential when viewpoints differ from the decision-maker, putting safety at risk.
- Assert corrective action in a firm, respectful manner.
- When asserting yourself, make an opening, state the concern/problem (real or perceived), offer a solution.
- Ensure a mutual agreement on following steps.
Two-Challenge Rule
- The Two-Challenge Rule enables team members to "stop the line" when they sense a safety breach.
- It requires immediate process cessation and resolution of the safety issue and should not be taken lightly.
- If an initial assertive statement is ignored, restate the concern assertively.
- The challenged team member must acknowledge understanding the concern.
- If the response doesn't clarify and alleviate the concern, rephrase the anticipated danger.
- If the safety issue persists, use a stronger action.
- Engage other team members or escalate through the chain of command.
CUS
- CUS is an acronym for assertive statements:
- "I am Concerned!"
- "I am Uncomfortable!"
- "This is a Safety issue!" to signal the need to "Stop the Line".
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Description
TeamSTEPPS' mutual support ensures patient-centered care through assistance and feedback among team members. It involves providing constructive feedback and assertive advocacy for patient safety. Examples range from adjusting patient loads in hospitals to cross-training staff.
