Team Collaboration Quiz
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Questions and Answers

Based on the text, why does Jill bring a bad attitude to the cross-functional team?

  • She is insulted by the formation of the team (correct)
  • She is not passionate about customer service
  • She is not aware of the problem
  • She lacks experience in customer service

    • What is one behavior exhibited by Jill during the brainstorming session?

  • Encouragement
  • Active participation
  • Positive attitude
  • Silence (correct)

    • Why are Jill's teammates confused about her behavior?

  • They expected her to bring extensive experience (correct)
  • They expected her to have a positive attitude
  • They expected her to be passionate about customer service
  • They expected her to be an active participant

    • What does it mean for a team to be emotionally intelligent vis-à-vis an individual?

    <p>Being aware of the individual's emotions</p> Signup and view all the answers

    Why does Jill believe the formation of the team implies she hasn't done her job well enough?

    <p>She feels insulted by the team members</p> Signup and view all the answers

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