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Questions and Answers
Based on the text, why does Jill bring a bad attitude to the cross-functional team?
Based on the text, why does Jill bring a bad attitude to the cross-functional team?
- She is insulted by the formation of the team (correct)
- She is not passionate about customer service
- She is not aware of the problem
- She lacks experience in customer service
What is one behavior exhibited by Jill during the brainstorming session?
What is one behavior exhibited by Jill during the brainstorming session?
- Encouragement
- Active participation
- Positive attitude
- Silence (correct)
Why are Jill's teammates confused about her behavior?
Why are Jill's teammates confused about her behavior?
- They expected her to bring extensive experience (correct)
- They expected her to have a positive attitude
- They expected her to be passionate about customer service
- They expected her to be an active participant
What does it mean for a team to be emotionally intelligent vis-à-vis an individual?
What does it mean for a team to be emotionally intelligent vis-à-vis an individual?
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Why does Jill believe the formation of the team implies she hasn't done her job well enough?
Why does Jill believe the formation of the team implies she hasn't done her job well enough?
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