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According to process consultants, the client is responsible for solving their own problems.
True
Team-building activities can be oriented toward individual behavior and group behavior.
True
Timing is irrelevant in process consulting.
False
Team-building can be classified according to whether their purpose is diagnostic, improvement, and maintenance.
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Process consultants should always have all the answers to the client's problems.
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Process consultants should never take risks in their interventions.
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The manager is responsible for the entire team-building process, with no input from the OD consultant.
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The OD consultant's role is to take full control of the team-building process.
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Process consultants can ignore the client's motivations and perceptions.
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The first stage of the team-building process involves data gathering, diagnosis, and action planning.
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Every interaction with the client has no consequences.
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In the later stage of the team-building process, the consultant takes on a more active role.
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The Johari Window model is used to analyze group behavior in a workplace.
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The „Open“ window shows that some personal issues are perceived by others but not by the individual.
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The „Hidden“ window comprises personal issues that are unknown to the individual but that are communicated clearly to others.
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People may not share their feelings about themselves or others in the workgroup unless they feel safe and protected.
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The „blind“ window is where people are aware of their behavior, motives, and issues, but they conceal them from others.
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According to Schein, the process consultant offers expert help in the form of solutions to problems.
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Effective consultants and managers should be good helpers, aiding others in getting things done, but not in achieving the goals they have set.
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The process consultant's role is to ensure that the client owns the solution to their problems.
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One of the principles of process consultation is to always try to be unhelpful.
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The process consultant should always stay in touch with the current reality of the client's situation.
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One of the principles of process consultation is to access your knowledge.
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Conflict can be constrained by eliminating the basic issues causing the conflict.
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The third-party consultant's role is limited to devising coping techniques only.
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Mutual motivation to resolve the conflict is a necessary factor in facilitating the conflict resolution process.
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The episodic model is used to resolve the underlying causes of conflict.
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The third-party consultant's role is to take full control of the conflict resolution process.
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Open and clear forms of communication are not necessary in facilitating the conflict resolution process.
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Study Notes
Process Consulting Principles
- Clients are ultimately responsible for solving their own problems.
- Team-building activities can focus on individual and group behaviors.
- Timing is not critical in the process consulting framework.
- Team-building aims can be categorized into diagnostic, improvement, and maintenance purposes.
Roles and Responsibilities
- Managers have the primary responsibility for the team-building process, with limited input from Organizational Development (OD) consultants.
- OD consultants are not meant to take full control of the team-building process.
- Process consultants should refrain from having all the answers and avoid taking risks in their interventions.
- Consultants must value the client's motivations and perceptions rather than ignore them.
Stages of Team-Building Process
- The initial stage involves data gathering, diagnosis, and action planning.
- The consultant’s role becomes more active in the later stages of team-building.
- Every interaction holds significance and potential consequences in the consulting process.
Johari Window Model
- The Johari Window is a tool for understanding group behaviors within a workplace.
- The "Open" window represents behaviors known to both self and others.
- The "Hidden" window contains personal matters unknown to self but known to others.
- The "Blind" window refers to behaviors that individuals are unaware of but visible to others.
- Safety and trust are essential for group members to share feelings openly.
Consulting Philosophy
- Process consultants guide clients toward owning solutions rather than providing them directly.
- One principle of process consultation emphasizes being unhelpful to encourage client independence.
- Maintaining awareness of the current realities faced by clients is crucial.
- Process consultants should utilize available knowledge in their practices.
Conflict Resolution
- Conflict should be addressed by eliminating underlying issues.
- Mutual motivation among parties is vital for effective conflict resolution.
- The episodic model assists in identifying and resolving the sources of conflict.
- Third-party consultants should not dominate the conflict resolution process but may assist in promoting coping strategies.
- Open and transparent communication is not deemed essential by some in resolving conflict, yet it may enhance understanding.
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Description
This quiz covers the basics of team building, including types of team-building activities, their purposes, and the role of a manager in team development. Learn about individual behavior, group behavior, and organizational context.
