Task Record Sections and UI Actions Quiz

Importing Data into ServiceNow

• The first step when importing spreadsheet data into ServiceNow is to prepare the data.

Tag Management

• Visibility options for managing tags in ServiceNow are:
  • Global: visible to all users
  • Department: visible to users in the same department
  • Private: visible to the owner and users with the tag_admin role

Creating Tables

• The following modules can be used to create a new table in ServiceNow:
  • Tables and Columns
  • Database View
  • Application Design

Reporting

• The feature that allows including data from a secondary related table on a report is called "Related List".
• Examples of core tables in the ServiceNow platform are:
  • Incident
  • Problem
  • Change
  • User
  • Group
  • Configuration Item (CI)

Task Management

• Benefits of assigning work tasks to a group, rather than to an individual, include:
  • Load balancing
  • Redundancy
  • Better resource utilization
  • Improved team collaboration

CI Form

• Information about other CIs associated with a CI can be found on the CI form in the following sections:
  • Dependent CIs
  • Related Items
  • Impacted CIs
• The CI form provides information about other CIs associated with a CI through:
  • Dependent CIs
  • Impacted CIs
  • Related Items

Reporting

• To run a report on fulfilled service requests for business cards since the beginning of the year, the manager would select the "Fulfilled Service Request" table.

User Impersonation

• To meet the requirement of monitoring users performing impersonation in an instance, the action to take is to create a new system log or audit table to track impersonation events.

Task Records

• The section on a task record used to see the most recent update made to a record is the "Activity" section.

Business Logic

• The feature that allows automating business logic for approvals, tasks, notifications, and record operations is called "Business Rule".

Flow

• A runtime value that stays constant throughout the flow is called a "Flow Variable".

Service Request

• To meet the requirement of allowing managers to order computers, monitors, business cards, and cell phones for new employees, a catalog item should be created.

Knowledge Base

• The resource used to determine if a specific user could contribute to a particular knowledge base is the "Knowledge Base Access Control List" (ACL).

Getting Started

• The best way to get hands-on experience with the new application released by ServiceNow is to create a sandbox instance.

Filter Conditions

• The element on a filter condition that is based on the table, user access rights, and table column is called a "Filter Condition Element".

Instance Customization

• The module used to customize an instance's banner image, text, and colors is the "System Settings" module.

Chatbot

• The ServiceNow capability that assists users in obtaining information, making decisions, and performing common work tasks via a messaging interface is called "Virtual Agent".

Reporting

• The following are NOT types of reports available in ServiceNow:
  • Real-time reports
  • Ad-hoc reports

Application Plug-in

• The application plug-in should be activated for testing purposes in a development instance.

System Upgraded Notification

• The System Upgraded notification should be triggered by the completion of an upgrade process.

Homepage Customization

• A system administrator can modify the homepage by using the "UI Policy" feature.

BSM Maps

• BSM maps are stored in the "BSM Map" module.

Update Sets

• The field that identifies that a table should be captured in Update Sets is the "Update Set" field.

Workflow Timelines

• Workflow timelines represent the sequence of events and the status of a workflow.

Filter Roles

• If a user is not given filter_global or filter_admin role, the impact will be that the user will not be able to view all records that match the filter condition.

Test your knowledge on task record sections and UI actions with questions on viewing recent updates, examples of UI actions related to lists, and features for automating business logic in applications.