Task Record Sections and UI Actions Quiz
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Questions and Answers

What is the first step when importing spreadsheet data into ServiceNow?

  • Run data scrubber
  • Select import set
  • Define data source (correct)
  • Select coalesce

    • When managing tags in ServiceNow, what are the visibility options?

  • Everyone
  • Me
  • Admins
  • Groups and users (correct)

    • Which modules can you use to create a new table in ServiceNow?

  • Tables and columns
  • Schema map
  • Dictionary (correct)
  • Tables

    • What feature in ServiceNow allows you to include data from a secondary related table on a report?

    <p>Dot walking</p> Signup and view all the answers

    What are examples of core tables in the ServiceNow platform?

    <p>User, task, incident</p> Signup and view all the answers

    What are benefits of assigning work tasks to a group, rather than to an individual?

    <p>Group members can avoid tasks nearing SLA breach</p> Signup and view all the answers

    Where can you find information about other CIs associated with your CI on the CI form?

    <p>Related list</p> Signup and view all the answers

    A manager wants to run a report on fulfilled service requests for business cards since the beginning of the year. What table would they select for building this report?

    <p>Task[task]</p> Signup and view all the answers

    What sections on the CI form provide information about other CIs associated with your CI?

    <p>Related items</p> Signup and view all the answers

    Your customer requires monitoring of users performing impersonation in their instance. What action would you take to meet this requirement?

    <p>Set up user behavior analytics</p> Signup and view all the answers

    Which section on a task record would you use to see the most recent update made to a record?

    <p>Timeline</p> Signup and view all the answers

    Which feature allows you to automate business logic for approvals, tasks, notifications, and record operations?

    <p>Flows</p> Signup and view all the answers

    When a Flow runs an action and generates a runtime value that stays constant throughout the flow, what is this runtime value called?

    <p>Data pill runtime value</p> Signup and view all the answers

    To meet the requirement of allowing managers to order computers, monitors, business cards, and cell phones for new employees, what should you create?

    <p>Record producer</p> Signup and view all the answers

    Which resource would you use to determine if a specific user could contribute to a particular knowledge base?

    <p>Knowledge author group</p> Signup and view all the answers

    What is the best way to get hands-on experience with the new application released by ServiceNow?

    <p>Activate the application plug-in on your personal dev instance</p> Signup and view all the answers

    What is the element on a filter condition that is based on the table, user access rights, and table column called?

    <p>Field</p> Signup and view all the answers

    Which module in ServiceNow would you use to customize your instance's banner image, text, and colors?

    <p>Service Portal &gt; Portals &gt; Branding</p> Signup and view all the answers

    Which ServiceNow capability assists users in obtaining information, making decisions, and performing common work tasks via a messaging interface?

    <p>Virtual Agent</p> Signup and view all the answers

    Which of the following are NOT types of reports available in ServiceNow?

    <p>Thermometer</p> Signup and view all the answers

    Where should you activate the application plug-in for testing purposes?

    <p>Personal dev instance</p> Signup and view all the answers

    What should trigger the System Upgraded notification?

    <p>System.upgraded</p> Signup and view all the answers

    How can a system administrator modify the homepage?

    <p>Using Navigation Menu under Content Management</p> Signup and view all the answers

    Where are BSM maps stored?

    <p>bsm_map2 table</p> Signup and view all the answers

    What field identifies that a table should be captured in Update Sets?

    <p>update_synch attribute</p> Signup and view all the answers

    What do workflow timelines represent?

    <p>Graphical representation of workflow steps</p> Signup and view all the answers

    If a user is not given filter_global or filter_admin role, what will be the impact?

    <p>Limited access to certain functions</p> Signup and view all the answers

    Study Notes

    Importing Data into ServiceNow

    • The first step when importing spreadsheet data into ServiceNow is to prepare the data.

    Tag Management

    • Visibility options for managing tags in ServiceNow are:
      • Global: visible to all users
      • Department: visible to users in the same department
      • Private: visible to the owner and users with the tag_admin role

    Creating Tables

    • The following modules can be used to create a new table in ServiceNow:
      • Tables and Columns
      • Database View
      • Application Design

    Reporting

    • The feature that allows including data from a secondary related table on a report is called "Related List".
    • Examples of core tables in the ServiceNow platform are:
      • Incident
      • Problem
      • Change
      • User
      • Group
      • Configuration Item (CI)

    Task Management

    • Benefits of assigning work tasks to a group, rather than to an individual, include:
      • Load balancing
      • Redundancy
      • Better resource utilization
      • Improved team collaboration

    CI Form

    • Information about other CIs associated with a CI can be found on the CI form in the following sections:
      • Dependent CIs
      • Related Items
      • Impacted CIs
    • The CI form provides information about other CIs associated with a CI through:
      • Dependent CIs
      • Impacted CIs
      • Related Items

    Reporting

    • To run a report on fulfilled service requests for business cards since the beginning of the year, the manager would select the "Fulfilled Service Request" table.

    User Impersonation

    • To meet the requirement of monitoring users performing impersonation in an instance, the action to take is to create a new system log or audit table to track impersonation events.

    Task Records

    • The section on a task record used to see the most recent update made to a record is the "Activity" section.

    Business Logic

    • The feature that allows automating business logic for approvals, tasks, notifications, and record operations is called "Business Rule".

    Flow

    • A runtime value that stays constant throughout the flow is called a "Flow Variable".

    Service Request

    • To meet the requirement of allowing managers to order computers, monitors, business cards, and cell phones for new employees, a catalog item should be created.

    Knowledge Base

    • The resource used to determine if a specific user could contribute to a particular knowledge base is the "Knowledge Base Access Control List" (ACL).

    Getting Started

    • The best way to get hands-on experience with the new application released by ServiceNow is to create a sandbox instance.

    Filter Conditions

    • The element on a filter condition that is based on the table, user access rights, and table column is called a "Filter Condition Element".

    Instance Customization

    • The module used to customize an instance's banner image, text, and colors is the "System Settings" module.

    Chatbot

    • The ServiceNow capability that assists users in obtaining information, making decisions, and performing common work tasks via a messaging interface is called "Virtual Agent".

    Reporting

    • The following are NOT types of reports available in ServiceNow:
      • Real-time reports
      • Ad-hoc reports

    Application Plug-in

    • The application plug-in should be activated for testing purposes in a development instance.

    System Upgraded Notification

    • The System Upgraded notification should be triggered by the completion of an upgrade process.

    Homepage Customization

    • A system administrator can modify the homepage by using the "UI Policy" feature.

    BSM Maps

    • BSM maps are stored in the "BSM Map" module.

    Update Sets

    • The field that identifies that a table should be captured in Update Sets is the "Update Set" field.

    Workflow Timelines

    • Workflow timelines represent the sequence of events and the status of a workflow.

    Filter Roles

    • If a user is not given filter_global or filter_admin role, the impact will be that the user will not be able to view all records that match the filter condition.

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    Description

    Test your knowledge on task record sections and UI actions with questions on viewing recent updates, examples of UI actions related to lists, and features for automating business logic in applications.

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