39 Questions
What is a characteristic of systems in relation to their purpose?
They have a purpose within larger systems.
What is the first step in drawing a Causal Loop Diagram (CLD)?
Formulate the core problem.
What is a requirement for the system to fulfill its purpose effectively?
The parts of a system must all be available.
What is the purpose of a system's feedback?
To provide stability through fluctuations and adjustments.
What type of relationships exist between the variables in a Causal Loop Diagram (CLD)?
Cause-and-effect relationships, reinforcing or balancing processes, and delays.
What is a characteristic of systems in terms of their organization?
The parts of a system must be precisely organized.
What should you take account of when naming variables in a Causal Loop Diagram (CLD)?
Both tangible and intangible variables.
What is the last step in drawing a Causal Loop Diagram (CLD)?
Graph the variables' behavior over time (BOTG).
What is the recommended spacing for the outside of a business letter?
Double-spaced
What is the position of the dateline dependent on?
The style and length of the letter
How many spaces should be placed below the dateline for the inside address?
Four to eight spaces
What is the term for the format where all parts of the letter are flush with the left-hand margin?
Fully block form
What is placed at the center two lines below the letterhead?
Dateline
What is the primary characteristic of a wholesaler?
Selling to retailers and other merchants
What is the recommended size of paper for a business letter in the corporate world?
A4
What does a channel serve as in the communication process?
A link that connects the sender and the receiver towards meaningful understanding
What is the term for the address that appears at the top of the page?
Return Address
What is the key to being goal-oriented?
Setting clear objectives and planning to achieve them
What is the result of noise in the communication process?
A loss or distortion of the meaning of the message
What is the primary characteristic of a general construction firm?
Constructing buildings for private individuals or firms
What is channel noise?
Any disturbance that occurs during the transmission of the message
What is the main benefit of having self-confidence?
You are more likely to achieve your goals
What is a characteristic of an innovative entrepreneur?
They try to improve existing products and services
What is the main purpose of Part 1 in the basic organization of a business letter?
To state your purpose
What is the primary function of a message in the communication process?
To transmit information from the sender to the receiver
What is the primary characteristic of a retailing activity?
Selling to final consumers
What is the key to being responsible?
Accepting blame for failure and credit for success
What is the purpose of Part 2 in the basic organization of a business letter?
To explain what you want to happen or explain the information you have
What is the main purpose of a channel in the communication process?
To transmit the message from the sender to the receiver
What is the primary characteristic of a sole proprietorship?
Having one owner
What is the purpose of Part 3 in the basic organization of a business letter?
To request action, conclude, or thank the reader for their response
What is the primary purpose of an urgent notice letter?
To convey a sense of urgency and demand immediate payment
What is the main difference between the semiblock style and the block style?
The first word of each paragraph is indented five to ten spaces in the semiblock style
What is the purpose of a final notice/ultimatum letter?
To give the customer an ultimatum: 'if you do not respond, this will happen'
What is the purpose of a memorandum?
To communicate changes in policy, notifications, and reports
What is the recommended follow-up action after sending an inquiry letter?
Follow up with a personal phone call to inquire about the payment delay
What is the purpose of the official style of letter writing?
To write formal business letters
What is the primary goal of the creditor in sending an urgent notice letter?
To collect the overdue payment immediately
What is the effect of receiving a final notice/ultimatum letter on the customer?
The customer is encouraged to send the payment immediately
Study Notes
Systems
- A system is composed of intangible components
- Systems have a purpose within larger systems
- Systems provide for their stability through fluctuations and adjustments
- Systems ought to have feedback
Causal Loop Diagram (CLD)
- A CLD is a diagram that shows the cause-and-effect relationships between variables
- It includes one or more feedback loops (reinforcing or balancing processes)
- Delays are an important aspect of CLDs
- Topic/issue refers to something you want to understand better
General Component of a Causal Loop Diagram (CLD)
- Formulate the core problem
- Tell the story of the problem behavior
- Select the key variables you want to work with
- Assign a name for the variables specifically
- Graph the variables' behavior over time (BOTG)
- Hypothesize about how the variable might be interconnected or correlated
Entrepreneurial Characteristics
- Have self-confidence
- Work hard
- Goal-oriented
- Responsible
- Innovative
- Try to improve existing products and services or create new ones
Forms of Business Ownership
- Sole Proprietorship: has one owner, requires legal registration, and DTI registration
General Construction Firms
- Engaged in the construction of buildings for private individuals, firms, or the government
Communication
- Definition: transmissible combination of information that serves as a link between the sender and the receiver towards meaningful understanding
- Channel: the medium used to transmit the idea after being encoded into a message
- Noise: refers to all kinds of disturbances or distractions that present a gap in the communication process during the transmission of the message
- Two general types of noise: Channel Noise and Physical Noise
Business Letter
- Basic organization: Part 1 - state your purpose, Part 2 - explain what you want to happen, Part 3 - request action, conclude, or thank the reader
- Parts of a business letter: letterhead or return address, dateline, inside address, salutation, body, type name, signature
Punctuation and Indention
- Open and closed punctuation
- Indented form: all parts of the letter flush with the left-hand margins of the page
- Block form: heading, complimentary close, and signature are block-style
- Forms of indention: indented form and block form
Memo
- Definition: a form of inter-office communication used to communicate with people inside an organization
- Used to communicate changes in policy, notifications, belief, reports, queries, among other things
This quiz covers the basics of systems thinking, including how to draw causal loop diagrams and the characteristics of systems. Topics include formulating core problems, system components, and the importance of system parts working together.
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