Systems Thinking: Causal Loop Diagrams and System Characteristics

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Questions and Answers

What is a characteristic of systems in relation to their purpose?

  • Their purpose is to provide feedback only.
  • They have a purpose within larger systems. (correct)
  • Their purpose is only to fluctuate and adjust.
  • They have no purpose in larger systems.

What is the first step in drawing a Causal Loop Diagram (CLD)?

  • Assign a name for the variables specifically.
  • Select the key variables you want to work with.
  • Hypothesize about how the variable might be interconnected or correlated.
  • Formulate the core problem. (correct)

What is a requirement for the system to fulfill its purpose effectively?

  • The parts of a system must all be available. (correct)
  • The parts of a system must be randomly organized.
  • The parts of a system must be disconnected.
  • The parts of a system must be unavailable.

What is the purpose of a system's feedback?

<p>To provide stability through fluctuations and adjustments. (B)</p> Signup and view all the answers

What type of relationships exist between the variables in a Causal Loop Diagram (CLD)?

<p>Cause-and-effect relationships, reinforcing or balancing processes, and delays. (D)</p> Signup and view all the answers

What is a characteristic of systems in terms of their organization?

<p>The parts of a system must be precisely organized. (D)</p> Signup and view all the answers

What should you take account of when naming variables in a Causal Loop Diagram (CLD)?

<p>Both tangible and intangible variables. (C)</p> Signup and view all the answers

What is the last step in drawing a Causal Loop Diagram (CLD)?

<p>Graph the variables' behavior over time (BOTG). (C)</p> Signup and view all the answers

What is the recommended spacing for the outside of a business letter?

<p>Double-spaced (B)</p> Signup and view all the answers

What is the position of the dateline dependent on?

<p>The style and length of the letter (A)</p> Signup and view all the answers

How many spaces should be placed below the dateline for the inside address?

<p>Four to eight spaces (A)</p> Signup and view all the answers

What is the term for the format where all parts of the letter are flush with the left-hand margin?

<p>Fully block form (D)</p> Signup and view all the answers

What is placed at the center two lines below the letterhead?

<p>Dateline (D)</p> Signup and view all the answers

What is the primary characteristic of a wholesaler?

<p>Selling to retailers and other merchants (C)</p> Signup and view all the answers

What is the recommended size of paper for a business letter in the corporate world?

<p>A4 (C), Legal (D)</p> Signup and view all the answers

What does a channel serve as in the communication process?

<p>A link that connects the sender and the receiver towards meaningful understanding (A)</p> Signup and view all the answers

What is the term for the address that appears at the top of the page?

<p>Return Address (C), Letterhead (D)</p> Signup and view all the answers

What is the key to being goal-oriented?

<p>Setting clear objectives and planning to achieve them (A)</p> Signup and view all the answers

What is the result of noise in the communication process?

<p>A loss or distortion of the meaning of the message (A)</p> Signup and view all the answers

What is the primary characteristic of a general construction firm?

<p>Constructing buildings for private individuals or firms (B)</p> Signup and view all the answers

What is channel noise?

<p>Any disturbance that occurs during the transmission of the message (A)</p> Signup and view all the answers

What is the main benefit of having self-confidence?

<p>You are more likely to achieve your goals (A)</p> Signup and view all the answers

What is a characteristic of an innovative entrepreneur?

<p>They try to improve existing products and services (C)</p> Signup and view all the answers

What is the main purpose of Part 1 in the basic organization of a business letter?

<p>To state your purpose (A)</p> Signup and view all the answers

What is the primary function of a message in the communication process?

<p>To transmit information from the sender to the receiver (A)</p> Signup and view all the answers

What is the primary characteristic of a retailing activity?

<p>Selling to final consumers (B)</p> Signup and view all the answers

What is the key to being responsible?

<p>Accepting blame for failure and credit for success (B)</p> Signup and view all the answers

What is the purpose of Part 2 in the basic organization of a business letter?

<p>To explain what you want to happen or explain the information you have (B)</p> Signup and view all the answers

What is the main purpose of a channel in the communication process?

<p>To transmit the message from the sender to the receiver (A)</p> Signup and view all the answers

What is the primary characteristic of a sole proprietorship?

<p>Having one owner (A)</p> Signup and view all the answers

What is the purpose of Part 3 in the basic organization of a business letter?

<p>To request action, conclude, or thank the reader for their response (C)</p> Signup and view all the answers

What is the primary purpose of an urgent notice letter?

<p>To convey a sense of urgency and demand immediate payment (C)</p> Signup and view all the answers

What is the main difference between the semiblock style and the block style?

<p>The first word of each paragraph is indented five to ten spaces in the semiblock style (A)</p> Signup and view all the answers

What is the purpose of a final notice/ultimatum letter?

<p>To give the customer an ultimatum: 'if you do not respond, this will happen' (A)</p> Signup and view all the answers

What is the purpose of a memorandum?

<p>To communicate changes in policy, notifications, and reports (D)</p> Signup and view all the answers

What is the recommended follow-up action after sending an inquiry letter?

<p>Follow up with a personal phone call to inquire about the payment delay (B)</p> Signup and view all the answers

What is the purpose of the official style of letter writing?

<p>To write formal business letters (D)</p> Signup and view all the answers

What is the primary goal of the creditor in sending an urgent notice letter?

<p>To collect the overdue payment immediately (A)</p> Signup and view all the answers

What is the effect of receiving a final notice/ultimatum letter on the customer?

<p>The customer is encouraged to send the payment immediately (B)</p> Signup and view all the answers

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Study Notes

Systems

  • A system is composed of intangible components
  • Systems have a purpose within larger systems
  • Systems provide for their stability through fluctuations and adjustments
  • Systems ought to have feedback

Causal Loop Diagram (CLD)

  • A CLD is a diagram that shows the cause-and-effect relationships between variables
  • It includes one or more feedback loops (reinforcing or balancing processes)
  • Delays are an important aspect of CLDs
  • Topic/issue refers to something you want to understand better

General Component of a Causal Loop Diagram (CLD)

  • Formulate the core problem
  • Tell the story of the problem behavior
  • Select the key variables you want to work with
  • Assign a name for the variables specifically
  • Graph the variables' behavior over time (BOTG)
  • Hypothesize about how the variable might be interconnected or correlated

Entrepreneurial Characteristics

  • Have self-confidence
  • Work hard
  • Goal-oriented
  • Responsible
  • Innovative
  • Try to improve existing products and services or create new ones

Forms of Business Ownership

  • Sole Proprietorship: has one owner, requires legal registration, and DTI registration

General Construction Firms

  • Engaged in the construction of buildings for private individuals, firms, or the government

Communication

  • Definition: transmissible combination of information that serves as a link between the sender and the receiver towards meaningful understanding
  • Channel: the medium used to transmit the idea after being encoded into a message
  • Noise: refers to all kinds of disturbances or distractions that present a gap in the communication process during the transmission of the message
  • Two general types of noise: Channel Noise and Physical Noise

Business Letter

  • Basic organization: Part 1 - state your purpose, Part 2 - explain what you want to happen, Part 3 - request action, conclude, or thank the reader
  • Parts of a business letter: letterhead or return address, dateline, inside address, salutation, body, type name, signature

Punctuation and Indention

  • Open and closed punctuation
  • Indented form: all parts of the letter flush with the left-hand margins of the page
  • Block form: heading, complimentary close, and signature are block-style
  • Forms of indention: indented form and block form

Memo

  • Definition: a form of inter-office communication used to communicate with people inside an organization
  • Used to communicate changes in policy, notifications, belief, reports, queries, among other things

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