Podcast
Questions and Answers
Which type of testing involves the use of both normal and abnormal data?
Which type of testing involves the use of both normal and abnormal data?
Which stage of testing focuses on individual components of a system?
Which stage of testing focuses on individual components of a system?
What is the primary purpose of alpha testing?
What is the primary purpose of alpha testing?
Which testing phase involves verifying that the combined system components work together as intended?
Which testing phase involves verifying that the combined system components work together as intended?
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Which of the following best describes the purpose of "data verification"?
Which of the following best describes the purpose of "data verification"?
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What is the primary difference between validation and verification in software testing?
What is the primary difference between validation and verification in software testing?
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Which type of testing aims to ensure that the software meets the customer's needs and requirements?
Which type of testing aims to ensure that the software meets the customer's needs and requirements?
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What is the main goal of debugging in software development?
What is the main goal of debugging in software development?
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What is the primary advantage of using remote desktop connections for technical support?
What is the primary advantage of using remote desktop connections for technical support?
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What is a potential disadvantage of self-instruction or self-study for learning new software?
What is a potential disadvantage of self-instruction or self-study for learning new software?
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Which of the following is NOT a common cause of data loss?
Which of the following is NOT a common cause of data loss?
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What is the most effective way to prevent data loss due to accidental deletion?
What is the most effective way to prevent data loss due to accidental deletion?
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What is a potential weakness of remote/ online training?
What is a potential weakness of remote/ online training?
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What are the benefits of using online portals for user support?
What are the benefits of using online portals for user support?
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Which of the following is NOT a recommended solution to prevent data loss due to building fires?
Which of the following is NOT a recommended solution to prevent data loss due to building fires?
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Which method of user training provides direct interaction and facilitates exchange of ideas between students?
Which method of user training provides direct interaction and facilitates exchange of ideas between students?
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What function does a dumb terminal primarily serve in a network?
What function does a dumb terminal primarily serve in a network?
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What distinguishes a thin client from a dumb terminal?
What distinguishes a thin client from a dumb terminal?
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What role does an email server play in a network?
What role does an email server play in a network?
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How does a router function within a network?
How does a router function within a network?
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What is the primary purpose of a firewall in a network?
What is the primary purpose of a firewall in a network?
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Which of the following best describes the purpose of internal documentation in software development?
Which of the following best describes the purpose of internal documentation in software development?
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Which aspect relates to the integrity of an IT system?
Which aspect relates to the integrity of an IT system?
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Which of the following is NOT an example of internal documentation?
Which of the following is NOT an example of internal documentation?
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What issue can arise from data inconsistency in a database?
What issue can arise from data inconsistency in a database?
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In a client-server architecture, what is the role of the server?
In a client-server architecture, what is the role of the server?
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What is the primary advantage of online manuals over printed manuals?
What is the primary advantage of online manuals over printed manuals?
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Why is embedded assistance considered a beneficial feature for software applications?
Why is embedded assistance considered a beneficial feature for software applications?
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Which type of user documentation is most suitable for addressing common issues and questions?
Which type of user documentation is most suitable for addressing common issues and questions?
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What is the primary advantage of real-time support methods like live chat sessions?
What is the primary advantage of real-time support methods like live chat sessions?
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Which of the following is a common reason for the growing complexity of software systems?
Which of the following is a common reason for the growing complexity of software systems?
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What is the primary purpose of providing adequate user documentation?
What is the primary purpose of providing adequate user documentation?
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What is a common consequence of losing medical records?
What is a common consequence of losing medical records?
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Which method is NOT used to prevent data loss?
Which method is NOT used to prevent data loss?
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What distinguishes a failover system from a switchover system?
What distinguishes a failover system from a switchover system?
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Which of the following is considered an upgrade?
Which of the following is considered an upgrade?
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Which storage devices are commonly used for fast data backup?
Which storage devices are commonly used for fast data backup?
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Which of the following is NOT a type of computer software?
Which of the following is NOT a type of computer software?
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What is a potential outcome of not having a firewall?
What is a potential outcome of not having a firewall?
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Which of these describes the primary functionality of a computer network?
Which of these describes the primary functionality of a computer network?
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Which method can help in reducing human error regarding data management?
Which method can help in reducing human error regarding data management?
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What does the term 'anonymity' signify in the context of IT?
What does the term 'anonymity' signify in the context of IT?
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Which of the following best describes 'digital citizenship'?
Which of the following best describes 'digital citizenship'?
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What is the primary concern of surveillance in IT?
What is the primary concern of surveillance in IT?
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Why is involving all key stakeholders critical in the design of a system?
Why is involving all key stakeholders critical in the design of a system?
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What is a common outcome of the Digital Divide?
What is a common outcome of the Digital Divide?
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What does 'iteration' refer to in the system development process?
What does 'iteration' refer to in the system development process?
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Which of the following is NOT a role of IT policies?
Which of the following is NOT a role of IT policies?
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What is the main focus of 'examining current systems'?
What is the main focus of 'examining current systems'?
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Which of the following is a potential social impact of IT?
Which of the following is a potential social impact of IT?
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What does 'privacy' refer to in the context of information technology?
What does 'privacy' refer to in the context of information technology?
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Flashcards
Data Testing
Data Testing
Process of inputting normal, abnormal, and extreme data to verify system performance.
Alpha Testing
Alpha Testing
Initial testing by the software development company before public release.
Beta Testing
Beta Testing
Testing by external users to provide feedback and suggestions on the software.
Dry Run Testing
Dry Run Testing
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Unit Testing
Unit Testing
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Integration Testing
Integration Testing
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User Acceptance Testing
User Acceptance Testing
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Verification vs Validation
Verification vs Validation
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Live chat support
Live chat support
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Online portals
Online portals
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Remote desktop connection
Remote desktop connection
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Self-instruction
Self-instruction
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Formal classes
Formal classes
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Remote/online training
Remote/online training
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Causes of data loss
Causes of data loss
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Accidental deletion recovery
Accidental deletion recovery
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Dumb Terminal
Dumb Terminal
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Thin Client
Thin Client
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Client
Client
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Server
Server
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Email Server
Email Server
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Router
Router
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Domain Name System Server
Domain Name System Server
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Firewall
Firewall
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Data Loss Prevention
Data Loss Prevention
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UPS (Uninterruptible Power Supply)
UPS (Uninterruptible Power Supply)
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Redundancy
Redundancy
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Failover System
Failover System
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Switchover System
Switchover System
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Patches
Patches
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Updates
Updates
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Upgrades
Upgrades
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Computer Hardware
Computer Hardware
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Computer Software
Computer Software
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Security
Security
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Privacy
Privacy
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Anonymity
Anonymity
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Intellectual Property
Intellectual Property
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Digital Divide
Digital Divide
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Surveillance
Surveillance
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Digital Citizenship
Digital Citizenship
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Stakeholders
Stakeholders
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Iteration
Iteration
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Literature Search
Literature Search
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Importance of User Documentation
Importance of User Documentation
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External Documentation
External Documentation
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Internal Documentation
Internal Documentation
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Types of Internal Documentation
Types of Internal Documentation
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Forms of User Documentation
Forms of User Documentation
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Email Support
Email Support
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Embedded Assistance
Embedded Assistance
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Live Chat Sessions
Live Chat Sessions
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Study Notes
System Life Cycle
- The system life cycle outlines the stages of developing a new system.
- Most systems start with analysis, then design and may return to earlier stages.
- Stages include: analysis, design, implementation, testing & debugging, software implementation, evaluation, deployment and maintenance.
Systems in Organizations
- New systems are created to replace inefficient, unsuitable, redundant, or outdated systems.
- The purpose is to improve productivity, quality and minimize costs.
- Computer systems include hardware, software, people, and the immediate environment.
- Planning a new system should anticipate organizational issues like lack of clear strategies, stakeholder participation, end-user support, and training.
- Feasibility studies evaluate project potential (technical, economic, legal, operational, and schedule).
System Integration Strategies
- Keeping existing systems and developing them for similar functionality (high maintenance cost)
- Replacing both systems with new ones (increased cost)
- Selecting the best system from each company and combining them
- Selecting one system and dropping the other
Types of Changeovers
- Parallel: Both old and new systems run simultaneously. This is the safest approach but costly.
- Big Bang/Direct (Immediate): The old system is stopped, and the new one is started immediately. This is fast but risky.
- Pilot: The new system is tested with a small group, then rolled out to the entire organization if successful. This is a risk-mitigation approach.
- Phased: The new system is introduced in stages. This is a more gradual approach, but takes longer to fully implement.
Data Migration
- Transferring data between different formats, storage types, and systems.
- This can be automated or manual.
- There are potential problems like incompatibility and data loss.
Types of Testing
- Functional testing: Testing individual commands and functions.
- Data testing: Testing with normal, abnormal, and extreme data.
- Alpha testing: Testing by the development company before the general public.
- Beta testing: Testing by users outside the development company.
- Dry-run testing: Testing involves pen and paper simulating the run.
- Unit testing: Testing individual components of a system.
- Integration testing: Testing the interactions between different components of a system.
- User acceptance testing: Testing by end-users to confirm the system meets their needs.
- Debugging: Systematic process of finding and fixing errors in a program.
User Documentation
- Manuals can be online or printed and the online option has multimedia capabilities.
- Email support allows users to contact support staff.
- Embedding assistance (context-specific help) enhances software usability.
- FAQs (Frequently Asked Questions) provide answers to common issues.
- Live chat support aids in resolving urgent issues quickly.
- Online portals provide access to updated manuals, support pages, and FAQs.
- Remote desktop connections allow a technician to control a user's PC remotely.
Methods of Delivering User Training
- Self-instruction/self-study: Users learn at their own pace using manuals, books, or online tutorials.
- Formal classes: Structured training with an instructor.
- Remote/online training: Allows participants to learn from anywhere through a computer and internet connection.
Data Loss Causes and Consequences
- Causes: Accidental deletion, administrative errors, poor data storage, data corruption, viruses, continued use after failure, firmware corruption, natural disasters, or physical damage.
- Consequences of data loss may vary.
Importance of User Documentation
- A crucial user aid that is easily accessible to describe how to use a program, system
- This is also critical for troubleshooting
Computer Hardware and Software
- Describes the physical components of a computer and the software (instructions for the CPU to work).
- Peripheral Devices are additional tools that work with the computer.
- Networks connect multiple computers together
- Special Roles within networks: dumb terminal, thin client, client, server, e-mail server, and domain name system server which attribute names to network addresses, and firewalls which control data flow between network entities
Subjects of Social and Ethical Significance
- Reliability: How well a system functions.
- Integrity: Ensuring data is complete and accurate.
- Inconsistency: Avoiding duplicate or outdated data
- Security: Protecting hardware, software, and networks from unauthorized access.
- Privacy: User control over the use and sharing of their data.
- Anonymity: Concealing identity in online activities.
- Intellectual property: Rights to original creations
- Digital divide and equality of access: Unequal distribution of information technology access
- Surveillance: Monitoring individuals or groups in digital spaces
- Globalization and cultural diversity: Impacts of IT on different cultures
- IT policies: Formal guidelines for IT use.
- Standards and protocols: Technical rules and conventions.
System Flowcharts (System Flowcharts or Data Flow Diagrams)
- Visual representations of data flow or processes within the system
- Show data paths (input and output)
- Structure charts describe the relationships between modules to support modular design approach
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Description
This quiz covers the stages of the system life cycle, including analysis, design, and implementation. It also explores the purpose of creating new systems in organizations and discusses system integration strategies. Test your knowledge on the essential concepts of system development and organizational improvement.