Podcast
Questions and Answers
What should you do when you notice a teammate looks worried?
What should you do when you notice a teammate looks worried?
- Report their behavior to a supervisor immediately
- Assume they want to be left alone
- Acknowledge their feelings and offer support (correct)
- Ignore their feelings and continue with your tasks
As a newly promoted supervisor, how should you approach your first team meeting?
As a newly promoted supervisor, how should you approach your first team meeting?
- Acknowledge your nervousness and connect with your team (correct)
- Avoid eye contact to appear professional
- Act in an authoritarian manner to establish dominance
- Delegate all responsibilities to senior team members
How do you address a very angry customer whose flights are delayed?
How do you address a very angry customer whose flights are delayed?
- Politely tell them there's nothing you can do to help
- Argue with them about the airline's policies
- Listen to their concerns, empathize, and find a solution (correct)
- Threaten to call security if they don't calm down
What action demontrates self-awareness regarding an invitation to a party that will end late?
What action demontrates self-awareness regarding an invitation to a party that will end late?
What is a crucial first step when facing an upset customer?
What is a crucial first step when facing an upset customer?
Flashcards
Self-awareness
Self-awareness
Recognizing and understanding your own emotions and how they affect others.
Self-regulation
Self-regulation
Managing your emotions, controlling impulses, and adapting to changing circumstances.
Empathy
Empathy
Understanding and responding to the emotions of others.
Motivation
Motivation
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Social skills
Social skills
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Study Notes
- Tension superficial is an effect that resides on the surface of a liquid that causes it to behave like an elastic membrane
- This is due to the molecules inside the liquid are surrounded by other molecules, experiencing forces of attraction between them in all directions
Cohesion and Adhesion
- Cohesion forces are intermolecular attraction forces between similar molecules
- Cohesion forces are responsible for phenomena such as surface tension
- Adhesion forces are the attraction forces between different molecules
Contact Angle
- The contact angle is the angle formed at the point where a drop of liquid contacts a solid surface
- This angle provides information about the interactions between the liquid and the solid
- θ < 90°: The liquid wets the surface (adhesion > cohesion)
- θ > 90° The liquid does not wet the surface (cohesion > adhesion)
Capillary Rise
- Capillary rise is the ability of a liquid to flow in narrow spaces without the assistance of external forces such as gravity
- This is due to the combination of surface tension and the adhesion forces between the liquid and the duct walls
- The height reached by the liquid in a capillary tube is given by Jurin's Law:
- $$h = \frac{2\gamma \cos\theta}{\rho g r}$$
- h is the height of the liquid in the tube
- γ is the surface tension of the liquid
- θ is the contact angle
- ρ is the density of the liquid
- g is the acceleration due to gravity
- r is the radius of the tube
Implications
- Surface tension has many everyday implications
- Formation of drops
- Ability of some insects to walk on water
- Water absorption by plants
- Action of detergents
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