Supply Chain Management
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Questions and Answers

In a supply chain, which direction do funds flow?

  • Only downstream
  • Both upstream and downstream (correct)
  • Neither upstream nor downstream
  • Only upstream
  • What is the typical sequence of stages for product flow in a supply chain?

  • Manufacturer → Retailer → Distributor
  • Retailer → Distributor → Customer
  • Customer → Retailer → Supplier
  • Supplier → Manufacturer → Distributor (correct)
  • What are the two parts that make up supply chain surplus?

  • Customer value and high quality products
  • Customer value and supply chain cost (correct)
  • Manufacturing cost and selling price
  • Reliable transportation and supply chain cost
  • What is the source of revenue for any supply chain?

    <p>The customer</p> Signup and view all the answers

    What is the primary factor that drove Dell's initial success?

    <p>Assembly→Customer supply chain linkage</p> Signup and view all the answers

    What is customer value in a supply chain?

    <p>The sum of the supply chain surplus and supply chain cost</p> Signup and view all the answers

    What is the primary focus of the supply chain operation phase?

    <p>Supply chain strategy</p> Signup and view all the answers

    During which phase of supply chain management would a company decide whether to outsource or perform a function in-house?

    <p>Design phase</p> Signup and view all the answers

    What is the objective of every supply chain?

    <p>To maximize the overall value generated</p> Signup and view all the answers

    What is a key characteristic of Walmart's supply chain?

    <p>Frequent but inexpensive replenishment at the stores</p> Signup and view all the answers

    What type of decision would fall under the supply chain strategy category?

    <p>Facility capacity planning</p> Signup and view all the answers

    How many sources of revenue are there in a supply chain?

    <p>Only one source, the customer</p> Signup and view all the answers

    Which of the following categories of decisions has the most significant impact on supply chain profitability?

    <p>Design, planning, and operation categories</p> Signup and view all the answers

    What is the typical time horizon of the operation phase in supply chain management?

    <p>Weekly or daily</p> Signup and view all the answers

    What is the core concept of the cycle view of a supply chain?

    <p>Supply chain processes are divided into a series of activities performed at the interface between successive stages</p> Signup and view all the answers

    What is the primary difference between Dell's supply chain model and traditional supply chain models?

    <p>Dell's model is focused on assembly-to-customer</p> Signup and view all the answers

    Where does the customer receive the product and take ownership?

    <p>customer/retailer interface</p> Signup and view all the answers

    Where does the replenishment cycle occur?

    <p>retailer/distributor interface</p> Signup and view all the answers

    What is one of the processes included in the replenishment cycle?

    <p>retail trigger</p> Signup and view all the answers

    Where does the manufacturing cycle occur?

    <p>distributor/manufacturer interface</p> Signup and view all the answers

    What is one of the processes involved in the manufacturing cycle?

    <p>production scheduling</p> Signup and view all the answers

    What is the production scheduling process in the manufacturing cycle similar to?

    <p>order entry process in the replenishment cycle</p> Signup and view all the answers

    Where does the procurement cycle occur?

    <p>manufacturer/supplier interface</p> Signup and view all the answers

    Which relationship is similar to the manufacturer and supplier during the procurement cycle?

    <p>retailer and distributor</p> Signup and view all the answers

    What is the primary purpose of customer order entry?

    <p>To ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.</p> Signup and view all the answers

    What is the definition of customer order fulfillment?

    <p>The process of preparing and sending products to the customer.</p> Signup and view all the answers

    What is the primary objective of customer order fulfillment?

    <p>To get the correct orders to customers by the promised due date at the lowest possible cost.</p> Signup and view all the answers

    What is the definition of customer order receiving?

    <p>The process of the customer receiving the product and taking ownership.</p> Signup and view all the answers

    What is the primary purpose of customer order entry in relation to supply chain processes?

    <p>To ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.</p> Signup and view all the answers

    What is the primary objective of customer order fulfillment in relation to cost?

    <p>To get the correct orders to customers by the promised due date at the lowest possible cost.</p> Signup and view all the answers

    What is the point in time when the customer has access to choices and makes a decision regarding a purchase?

    <p>Customer order decision-making.</p> Signup and view all the answers

    What is the process of the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer?

    <p>Customer order entry.</p> Signup and view all the answers

    What is one way to improve the supply chain internally within a stage?

    <p>Add a storage reservoir before Conoco Philips</p> Signup and view all the answers

    Why is it important to build local supplies of compressed or liquefied natural gas?

    <p>To ensure a reservoir to be tapped in case of need</p> Signup and view all the answers

    What is one way to improve the supply chain externally outside a stage?

    <p>Obtain new sources of natural gas supplies</p> Signup and view all the answers

    What is Singapore planning to do to reduce its dependence on natural gas?

    <p>Importing renewable energy from Laos via Thailand and Malaysia</p> Signup and view all the answers

    What is being built in Australia to power Singapore?

    <p>A massive solar power link</p> Signup and view all the answers

    What is the main source of energy in Singapore currently?

    <p>Liquefied natural gas</p> Signup and view all the answers

    What is the purpose of the Jurong Rock Caverns?

    <p>To store compressed natural gas</p> Signup and view all the answers

    What is the estimated power output of a wind turbine at Pulau Semakau?

    <p>Enough to power 35 flats</p> Signup and view all the answers

    Study Notes

    Supply Chain Fundamentals

    • Funds flow both upstream and downstream in a supply chain, while product flows only downstream.
    • Typical sequence of stages for product flow in a supply chain is Supplier → Manufacturer → Distributor.
    • Supply chain surplus involves customer value and supply chain cost.
    • The source of revenue for any supply chain is generated by the customer.
    • Customer value is the sum of the supply chain surplus and supply chain cost.
    • The objective of every supply chain is to maximize the overall value generated.

    Supply Chain Management

    • Walmart's supply chain features clusters of stores around distribution centers, facilitating rapid replenishment at the stores.
    • Dell's initial success was largely driven by their Assembly→Customer supply chain linkage.
    • The decision phases in a supply chain include supply chain operation.
    • A company decides whether to outsource or perform a supply chain function in-house during the design phase.
    • The supply chain strategy category includes decisions about the size of a warehouse.

    Supply Chain Design

    • The profitability of a supply chain is impacted primarily by the design, planning, and operation categories of decisions.
    • The time horizon of the operation phase is typically weekly or daily.
    • The cycle view of a supply chain holds that processes are divided into a series of activities performed at the interface between successive stages.

    Customer Order Management

    • The objective of customer order entry is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
    • Customer order fulfillment refers to the process where product is prepared and sent to the customer.
    • The objective of customer order fulfillment is to get the correct orders to customers by the promised due date at the lowest possible cost.
    • Customer order receiving is the process where the customer receives the product and takes ownership.

    Supply Chain Cycles

    • The replenishment cycle occurs at the retailer/distributor interface.
    • The processes included in the replenishment cycle include retail trigger.
    • The manufacturing cycle occurs at the distributor/manufacturer interface.
    • The processes involved in the manufacturing cycle include production scheduling.
    • The procurement cycle occurs at the manufacturer/supplier interface.

    Improving Supply Chains

    • One way to improve the supply chain internally is to add storage reservoirs, such as the Jurong Rock Caverns, to store compressed/liquefied natural gas.
    • One way to improve the supply chain externally is to obtain new sources of natural gas supplies, such as renewable energy sources like solar power or wind power.

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    Description

    Test your understanding of supply chain concepts, including product flow, funds flow, and supply chain surplus. Evaluate your knowledge of the typical stages involved in a supply chain.

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