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Questions and Answers
What is the term for a sequence of activities intended to create a certain result, such as a physical good, a service, or information?
What is the term for a sequence of activities intended to create a certain result, such as a physical good, a service, or information?
What integrates marketing, human resources, and operations functions to plan, create, and deliver goods and services, and their associated encounters?
What integrates marketing, human resources, and operations functions to plan, create, and deliver goods and services, and their associated encounters?
What is the term for an interaction between the customer and the service provider?
What is the term for an interaction between the customer and the service provider?
What provides a company with customer ratings of specific goods and services?
What provides a company with customer ratings of specific goods and services?
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What is the term for the science and art of ensuring that goods and services are created and delivered successfully to customers?
What is the term for the science and art of ensuring that goods and services are created and delivered successfully to customers?
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