Podcast
Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App
Questions and Answers
What is the term for a sequence of activities intended to create a certain result, such as a physical good, a service, or information?
What is the term for a sequence of activities intended to create a certain result, such as a physical good, a service, or information?
- Inventory Management
- Supply Chain
- Process (correct)
- Quality Control
What integrates marketing, human resources, and operations functions to plan, create, and deliver goods and services, and their associated encounters?
What integrates marketing, human resources, and operations functions to plan, create, and deliver goods and services, and their associated encounters?
- Logistics Management
- Service Management (correct)
- Strategic Management
- Quality Management
What is the term for an interaction between the customer and the service provider?
What is the term for an interaction between the customer and the service provider?
- Service Encounter (correct)
- Client Engagement
- Consumer Interface
- Customer Liaison
What provides a company with customer ratings of specific goods and services?
What provides a company with customer ratings of specific goods and services?
Signup and view all the answers
What is the term for the science and art of ensuring that goods and services are created and delivered successfully to customers?
What is the term for the science and art of ensuring that goods and services are created and delivered successfully to customers?
Signup and view all the answers
Flashcards are hidden until you start studying
