5 Questions
What is the term for a sequence of activities intended to create a certain result, such as a physical good, a service, or information?
Process
What integrates marketing, human resources, and operations functions to plan, create, and deliver goods and services, and their associated encounters?
Service Management
What is the term for an interaction between the customer and the service provider?
Service Encounter
What provides a company with customer ratings of specific goods and services?
Customer Feedback System
What is the term for the science and art of ensuring that goods and services are created and delivered successfully to customers?
Operations Management
Test your knowledge of supply chain management with this quiz! From vertical integration to the science and art of delivering goods and services to customers, this quiz will challenge your understanding of key concepts in the field.
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