Podcast
Questions and Answers
_____ task, recognizing individual contributions and encouraging _____ are ways that a supervisor can increase employee self image and productivity
_____ task, recognizing individual contributions and encouraging _____ are ways that a supervisor can increase employee self image and productivity
Delegating participation
The company officer should begin to empower employees with ____ attainable _____ if unit members have not previously experienced the empowerment process.
The company officer should begin to empower employees with ____ attainable _____ if unit members have not previously experienced the empowerment process.
Small projects
There are 3 steps in allowing the employee in the decision making process. 1 ____ the problem, 2. State that all ____ will be considered, but the best one will be adopted. 3 explain the reality that outside ____ may prevent the adoption of some solutions
There are 3 steps in allowing the employee in the decision making process. 1 ____ the problem, 2. State that all ____ will be considered, but the best one will be adopted. 3 explain the reality that outside ____ may prevent the adoption of some solutions
Identify solutions forces
The ___ or ___ of a reward or incentive is much less important than the ____ shown by the company officer to personally recognize an individuals contribution
The ___ or ___ of a reward or incentive is much less important than the ____ shown by the company officer to personally recognize an individuals contribution
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Effective feedback needs to be ____, immediate, ____ and frequent.
Effective feedback needs to be ____, immediate, ____ and frequent.
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The following counseling 4 step method can be used 1. Describe the ____ performance, 2. Describe the _____ performance 3. Gain a ____ for change. 4 follow up the ____
The following counseling 4 step method can be used 1. Describe the ____ performance, 2. Describe the _____ performance 3. Gain a ____ for change. 4 follow up the ____
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Mentoring when mandatory may cause _____ and reduce participation
Mentoring when mandatory may cause _____ and reduce participation
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Fair and ___ treatment may not mean treating everyone the ___
Fair and ___ treatment may not mean treating everyone the ___
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Atleast __ generations may work side by side in the emergency services organization. Baby boomers, generation ____, millennials, and generation ____
Atleast __ generations may work side by side in the emergency services organization. Baby boomers, generation ____, millennials, and generation ____
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Baby boomers are born between 19__ and 19__
Baby boomers are born between 19__ and 19__
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Gen X are born between 1965-___. They thrive on ______ from instructors and supervisors. Prefer to work ____ with minimal supervision
Gen X are born between 1965-___. They thrive on ______ from instructors and supervisors. Prefer to work ____ with minimal supervision
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Millennials are born between 1980-___. They demand _____ gratification in the form of _____ results.
Millennials are born between 1980-___. They demand _____ gratification in the form of _____ results.
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Generation Zers are born between 1995-___.
Generation Zers are born between 1995-___.
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Treat ____ as an asset. Understand one’s own ____, stereotypes and ____
Treat ____ as an asset. Understand one’s own ____, stereotypes and ____
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_____ is the process of controlling or directing available ____ for the purpose of achieving a goal or ____ through the use of authority or persuasion
_____ is the process of controlling or directing available ____ for the purpose of achieving a goal or ____ through the use of authority or persuasion
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Primary resources provided by tax payers or fee payers through political and economic support include: personnel, _____, apparatus, tools and equipment and ____ jurisdiction
Primary resources provided by tax payers or fee payers through political and economic support include: personnel, _____, apparatus, tools and equipment and ____ jurisdiction
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NFPA 1021 defines level I officers as a _____ and the level II officer as a _____
NFPA 1021 defines level I officers as a _____ and the level II officer as a _____
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Over a century ago, the French engineer ____ fayol introduced __ universal functions of management that are still relevant today. 4 of them planning, organizing, ____, _____ are essential to the management of fire and emergency services
Over a century ago, the French engineer ____ fayol introduced __ universal functions of management that are still relevant today. 4 of them planning, organizing, ____, _____ are essential to the management of fire and emergency services
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Planning- create ____ statement and set goals and objectives. Develop ____ plans for accomplishing a specific objective
Planning- create ____ statement and set goals and objectives. Develop ____ plans for accomplishing a specific objective
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_- guide, influence, and motivate employees to achieve the goals and objectives within a group. _____ is a proactive approach to managing
_- guide, influence, and motivate employees to achieve the goals and objectives within a group. _____ is a proactive approach to managing
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_____- establish and implement _____ to ensure that objectives are attained. Set _____ standards; measure and ____ the actual performance; compare the actual performance and take preventive or corrective action to close the gap between the two performance levels
_____- establish and implement _____ to ensure that objectives are attained. Set _____ standards; measure and ____ the actual performance; compare the actual performance and take preventive or corrective action to close the gap between the two performance levels
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_____ determines in advance what an organization, a group or an individual should do and how it will get done. It is the foundation of the _____ process
_____ determines in advance what an organization, a group or an individual should do and how it will get done. It is the foundation of the _____ process
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Planning should be documented in a ____ manner. Documentation provides evidence of the decisions that were made and serve as a ____ for future planning
Planning should be documented in a ____ manner. Documentation provides evidence of the decisions that were made and serve as a ____ for future planning
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Plans are generally classified by the _____ with which they are used and divided into two broad categories: _____ plans and ____ use plans
Plans are generally classified by the _____ with which they are used and divided into two broad categories: _____ plans and ____ use plans
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____- includes policies, procedures and ___ that are used frequently to manage day to day emergency and non emergency unit activities
____- includes policies, procedures and ___ that are used frequently to manage day to day emergency and non emergency unit activities
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______- accomplish a ____ objective, such as development of a program, project or ____. These plans are usually intended to reach an objective within a ___ time period
______- accomplish a ____ objective, such as development of a program, project or ____. These plans are usually intended to reach an objective within a ___ time period
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_____ plans- take into account the ____ factors that affect an organization. Such as changes in the economy, demographics, service requirements, hazards and _____. They chart the organizations course over an indefinite future
_____ plans- take into account the ____ factors that affect an organization. Such as changes in the economy, demographics, service requirements, hazards and _____. They chart the organizations course over an indefinite future
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For more _____ task use flow chart or ____ (or project) evaluation and review technique (pert) charts to track task progress
For more _____ task use flow chart or ____ (or project) evaluation and review technique (pert) charts to track task progress
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