Structured vs Unstructured Questions

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Questions and Answers

Who are guided questionnaires most suitable for?

Untrained interviewers (correct)

Qualified interviewers

Experienced interviewers

Group interview settings

What is the first principle of interviewing according to Edwin Flippo?

Conduct of the interview

Preparation (correct)

Setting

Evaluation

What does the principle of 'Setting' in interviewing emphasize?

The attractiveness of the physical environment (correct)

The use of technological tools

The interviewer's qualifications

The interviewee's past experiences

According to the principles of interviewing, which factor impacts the interviewer's first impression?

First impression and physical make-up Signup and view all the answers

What is the focus of the 'Conduct of the interview' principle?

Maintaining interview structure Signup and view all the answers

Which principle focuses on gathering essential background information prior to the interview?

Preparation Signup and view all the answers

Which element may negatively affect an interviewer's perception of a candidate?

Shabby appearance Signup and view all the answers

What element does the principle of 'Evaluation' involve?

Determining the interview's effectiveness Signup and view all the answers

What is one reason transfers may be initiated in an organization?

As a disciplinary action for behavioral problems Signup and view all the answers

What does promotion signify in an organization?

Recognition for effort with increased responsibilities Signup and view all the answers

Which principle does NOT belong to the Merit Performance criteria for promotions?

Family connections within the organization Signup and view all the answers

What can be a consequence of lack of promotion within an organization?

Low morale and frustration Signup and view all the answers

Which of the following is NOT a reason an employee might request a transfer?

For a disciplinary action Signup and view all the answers

Which principle emphasizes employee's current salary in promotion decisions?

Present salary and last promotion Signup and view all the answers

Which of the following statements about transfer is correct?

Employees should understand the purpose of their transfer. Signup and view all the answers

What is a potential benefit of employee promotions?

Reduced employee turnover Signup and view all the answers

What is a key characteristic of morale in the workplace?

It reflects the emotional reaction to a job. Signup and view all the answers

Which of the following is an indication of high employee morale?

Dependability in completing tasks. Signup and view all the answers

How can low morale in an organization often manifest?

High rates of absenteeism. Signup and view all the answers

Morale can best be described as which of the following?

An emotional response influenced by various workplace factors. Signup and view all the answers

What does high morale suggest about an employee's willingness to endure hardship?

Employees have a strong commitment to the organization. Signup and view all the answers

What practice can help improve employee morale?

Providing feedback and recognition promptly. Signup and view all the answers

Which factor does NOT influence employee morale?

Seasonal weather changes. Signup and view all the answers

Which behaviors might indicate dissatisfaction with one's job?

Constant bickering and frequent absenteeism. Signup and view all the answers

Which of the following is NOT a cause of low morale among employees?

High performance expectations Signup and view all the answers

What is one key strategy for boosting the morale of staff?

Creating a conducive environment for growth Signup and view all the answers

What does job analysis primarily involve?

Understanding work responsibilities Signup and view all the answers

What does the term 'task' refer to in the context of job analysis?

A distinct work activity with a defined beginning and end Signup and view all the answers

Which of the following is indicative of the growing dissatisfaction among employees?

Exodus of personnel to other sectors Signup and view all the answers

Which element is essential for effective administration in boosting employee morale?

Open communication and approachability Signup and view all the answers

What is a related group of tasks referred to in job analysis terminology?

Duty Signup and view all the answers

Which factor is NOT listed as important for creating a warm environment for growth?

Encouragement of individual competition Signup and view all the answers

What is meant by job specification?

The minimum skills, education, and experience needed to perform a job. Signup and view all the answers

What does job classification refer to?

The process of categorizing jobs based on certain criteria. Signup and view all the answers

How does job analysis benefit management?

It gathers information to aid in job evaluation and description. Signup and view all the answers

Which of the following describes a job?

A composition of tasks, roles, and rewards. Signup and view all the answers

What is the primary focus of a good job analysis system?

To maintain high employee performance, productivity, and efficiency. Signup and view all the answers

What does job satisfaction relate to?

The quality and state of a person's satisfaction. Signup and view all the answers

Which component is NOT a part of job analysis?

Assessing the job satisfaction of current employees. Signup and view all the answers

What does a job description provide?

A summary of the tasks, duties, and responsibilities of a job. Signup and view all the answers

Study Notes

Question Types in Interviews

Guided questionnaires are suitable for untrained interviewers.
Unguided questionnaires are meant for experienced and well-qualified interviewers.

Principles of Interviewing

Key factors influencing the interview process include:
- First impressions and physical appearance
- Qualifications and expectations of candidates
- Intellectual abilities
- Motivation
- Candidate's ability to adjust

Principles by Edwin Flippo (1980)

Preparation: Essential for meaningful interaction; interviewers need clarity on objectives and knowledge about the interviewee.
Setting: The environment must be inviting; both interviewer and interviewee's appearances matter.
Conduct of the Interview: Engaging and structured approach during the discussion.
Close: Summarizing and concluding the interview process effectively.
Evaluation: Assessing the interview's outcomes to inform decisions.

Transfer and Promotion in Organizations

Reasons for Transfers: Can be disciplinary or requested by employees for personal growth.
Meaning of Promotion: Recognition of efforts; involves increased responsibilities, prestige, status, and wages, positively impacting morale.
Lack of promotion can lead to low morale, frustration, and increased employee turnover.

Principles of Merit Performance

Assess based on:
- Work effectiveness and difficulty level
- Participation and responsibilities
- Work attitude
- Academic qualifications and professional experience
- Current salary and last promotion
- Leadership qualities and judgment
- Creativity
- Responsibility and workload management

Morale, Motivation, and Performance

Employees' treatment significantly impacts organizational progression.
Morale: Refers to morale's emotional aspect related to job satisfaction, enthusiasm, and confidence.
High morale promotes promptness, enthusiasm, and cooperation; low morale correlates with high absenteeism.

Factors Causing Low Morale

Common reasons include:
- Poverty
- Disregard by society
- Lack of incentives
- Insecurity in job roles

Boosting Staff Morale

Implement effective administration and efficient working tools.
Foster a conducive work environment with enthusiastic leadership.
Show respect for colleagues and maintain approachability.

Job Analysis, Satisfaction, and Performance

Job analysis enhances job performance and involves gathering essential information relevant to job descriptions.
Distinct work aspects include tasks (specific activities), duties (grouped tasks), positions (task and duty collections), and jobs (defined roles within an organization).

Job Specification and Description

Job specification outlines minimum qualifications for a role.
Job classification categorizes jobs based on specific criteria.
Job description provides a written summary of roles and responsibilities.
Job analysis informs recruitment planning and equitable pay structures, aiming to maintain high employee performance and satisfaction levels.

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Description

Explore the differences between structured (guided) and unstructured (unguided) questions in the context of interviewing. This quiz will help you understand when to use each type of questionnaire and who they are best suited for. Ideal for both novice and experienced interviewers looking to refine their skills.