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Streamlining Ticket Management
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Streamlining Ticket Management

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@AdmirableGreenTourmaline

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Questions and Answers

Which statuses will be assigned to specific groups, rather than for everyone?

  • Support
  • Waiting for Onsite Visit
  • Waiting for Helpdesk (correct)
  • Sales

    • Which group will only show certain statuses for that group?

  • Sales
  • Waiting for Helpdesk
  • Waiting for Onsite Visit
  • Support (correct)

    • If a ticket is re-assigned to the 'Sales' group, which statuses can be seen?

  • Waiting for Helpdesk
  • Support
  • Waiting for Onsite Visit
  • Sales (correct)

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