Strategic Management in Tourism and Hospitality

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Questions and Answers

Reasons for the low success rate of strategy implementation: Failing to ______

segment markets appropriately

The Nature of Strategy Implementation Ways to ______:

successful Strategy Implementation

Marketing decisions requiring policies: Whether to use ______

exclusive dealerships – multiple channels of distribution

Whether to use ______

<p>heavy, light, or no TV advertising</p> Signup and view all the answers

Whether to ______

<p>reward sales people</p> Signup and view all the answers

Flashcards

Market Segmentation (In Strategy Implementation)

Failing to divide the overall market into distinct groups with common needs and characteristics.

Successful Strategy Implementation

Action-oriented tasks that shape how a firm competes; key to converting strategic plans into tangible results.

Exclusive Dealerships

Choosing to distribute products through only one retailer in a specific area versus using multiple outlets.

Advertising Intensity

Deciding on the intensity and frequency of TV commercials to promote products or services.

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Sales Force Incentives

Determining how to incentivize and compensate sales staff to achieve sales targets and promote desired behaviors.

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Study Notes

Nature of Strategy Implementation

  • Strategy implementation is crucial for success in tourism and hospitality management.
  • Low success rates in implementation often arise from several key issues.

Reasons for Low Success Rate

  • Inadequate market segmentation leads to ineffective targeting of customers.
  • Overpaying for acquisitions can strain finances and reduce profit margins.
  • Insufficient investment in research and development hampers innovation and competitive edge.
  • Failure to leverage computer technology restricts efficiency in managing information systems.

Successful Strategies for Implementation

  • Effective marketing of goods and services is essential for growth and visibility.
  • Securing adequate working capital is critical for operational stability and expansion.
  • Products must be technologically sound to meet customer expectations and industry standards.
  • Establishing robust information systems enhances decision-making and operational efficiency.

Marketing Issues

  • Key marketing decisions include:
    • Choosing between exclusive dealerships or multiple distribution channels.
    • Determining the approach to television advertising, balancing heavy, light, or no advertising.
    • Developing reward systems for sales personnel to incentivize performance.
    • Deciding on pricing strategy: being a price leader or follower to position brand competitively.
    • Evaluating the need for online advertising and its potential impact on reach and engagement.

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