Steps to Perform VCC Payment Run
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Questions and Answers

What happens to the valuation date?

  • It is manually entered.
  • It is not required.
  • It is auto-generated based on approval status. (correct)
  • It is updated daily.

    • What do you click on to reject or repair a payment?

  • Pending Authorization (correct)
  • Reject Payment
  • Payment Transfer
  • Track Payments

    • What happens when a payment is rejected?

  • The payment is cancelled.
  • The payment is sent back to the hotel.
  • A pop-up occurs, and the payment gets rejected. (correct)
  • The payment is refunded.

    • What is the purpose of the 'Track Payments' feature?

    <p>To track current payment status.</p> Signup and view all the answers

    How long does it take to receive money from hotels if the current status is 'Received by Bank (Processing)'?

    <p>Two working days.</p> Signup and view all the answers

    What is the purpose of logging into Freshdesk?

    <p>To send a new email.</p> Signup and view all the answers

    What email address is used in the 'From' field when sending a new email?

    <p>Customer Delivery Finance mail ID.</p> Signup and view all the answers

    What is updated in the Asylum Invoices Log spreadsheet when a hotel is charged?

    <p>Paid by CTM column is updated to 'Yes'.</p> Signup and view all the answers

    What happens if a hotel doesn't charge?

    <p>The 'Paid by CTM' column is updated to 'No'.</p> Signup and view all the answers

    Why is the master spreadsheet updated?

    <p>To ensure data consistency.</p> Signup and view all the answers

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