Standardized Interpreting Protocols

Standardized Interpreting Protocols

• Protocols are detailed descriptions of how to perform something.
• Protocols are more specific than ethical principles, detailing the practical steps.
• Interpreters use protocols in daily work to adhere to ethical principles.

Four Interpreting Protocols

• Preamble: A short professional introduction to set expectations and guidelines for the encounter (see the Preamble handout).
• Positioning: The interpreter's position should be unobtrusive, facilitating direct communication between the provider and the LEP (Limited English Proficiency) patient.
• Direct Speech: Use of first person ("I") when interpreting, rather than third person ("he says"). It's more accurate, concise, and promotes clear communication between speakers, rather than through the interpreter. However, there are exceptions.
• Managing the Encounter (Managing the Flow): Keeping the conversation flowing smoothly, providing time for interpretation. Interrupt if needed in a polite and concise manner, or using signals.

Positioning

• The interpreter's goal is to be unobtrusive, in the background, and not the center of attention.
• Sightlines should be maintained between parties when appropriate, like with a sign language interpreter and the Deaf/Hard of Hearing person.
• Factors influencing positioning include: the nature of the session, number of speakers, room size, patient's emotional state, presence of a contagious illness, and whether the interpreter should sit or stand.
• There's no one "correct" position; each situation is unique.

Four Positions to Consider

• Position #1: Away from everyone
• Position #2: The triangle position
• Position #3: Near the provider
• Position #4: Next to, but slightly behind, the patient

Direct Speech Protocol Exceptions

• Elderly patients confused by direct speech
• Children
• Emergency situations
• Interpreting for multiple parties at once
• Situations with languages where direct speech isn't understood.

Managing the Flow

• Managing the flow is crucial when multiple people speak simultaneously, or at high speeds.
• Ensure the interpreter has time to interpret accurately.
• Be clear and brief if interrupting, for instance, to request a pause, or to clarify speed or clarity.
• Different gestures can be used. (e.g., raise hand, lean forward, use specific signs).
• Remember to be polite and concise.

Alternatives to Third Person when Intervening

• Explain that the interpreter is speaking
• Ask to pause/slow down/repeat phrases when needed

Eye Contact/Positioning of the Interpreter's Gaze

• Avoid direct eye contact with service users while they are speaking, as this can make the interpreter feel as though they are watching a tennis match.
• Gaze can be directed to notes, facial expressions, or body language to offer a more subtle acknowledgment.

General Reminders

• Practice health and safety protocols.
• If eye contact and smiling is used in the preamble, continue to do so.
• Try to maintain an inconspicuous and unobtrusive presence.