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Questions and Answers

What is the primary direction of upward communication in an organization?

  • From peers to managers
  • From lower to higher levels of the organization (correct)
  • From management to staff
  • From subordinates to clients
  • What type of messages is primarily involved in downward communication?

  • Job instructions and organizational policies (correct)
  • Collaborative problem-solving discussions
  • Informal chats between colleagues
  • Feedback and performance reviews
  • Which type of communication allows employees at the same level to converse directly?

  • Downward communication
  • Vertical communication
  • Horizontal communication (correct)
  • Upward communication
  • What is the defining feature of informal communication within an organization?

    <p>It operates outside the formal organizational structure</p> Signup and view all the answers

    Which of the following is NOT a type of message associated with horizontal communication?

    <p>Direct job instructions</p> Signup and view all the answers

    What is a common purpose of business writing and reporting in an organization?

    <p>To provide formal documentation of organizational processes</p> Signup and view all the answers

    Which of these best describes the purpose of customer engagement management?

    <p>To enhance communication strategies with clients and stakeholders</p> Signup and view all the answers

    What is one primary purpose of formal communication in the context of nursing leadership?

    <p>To support decision making and protect stakeholder interests.</p> Signup and view all the answers

    What type of messages might encompass feedback from subordinates regarding organizational policies?

    <p>Upward communication messages</p> Signup and view all the answers

    Which of the following is NOT a benefit of formal communication outlined in nursing leadership?

    <p>Encourages open criticism of managerial decisions.</p> Signup and view all the answers

    How does formal communication support clinical audits?

    <p>By providing essential knowledge and data on operations.</p> Signup and view all the answers

    In what way does formal communication enhance clinical effectiveness?

    <p>Through research and archival functions.</p> Signup and view all the answers

    Which aspect of patient engagement is supported by formal communication?

    <p>Enhancing patient choice and control over their treatment.</p> Signup and view all the answers

    What kind of administrative function does formal communication assist in?

    <p>Sound decision-making for NHS services.</p> Signup and view all the answers

    What role does formal communication play in addressing complaints?

    <p>It provides a framework for legal processes and patient requests.</p> Signup and view all the answers

    Why is evidence-based clinical practice supported by formal communication?

    <p>It ensures the use of researched and validated information.</p> Signup and view all the answers

    What is the primary purpose of nursing documentation?

    <p>To establish accountability and quality of nursing care.</p> Signup and view all the answers

    Which of the following actions is acceptable in nursing documentation?

    <p>Charting on the next available line.</p> Signup and view all the answers

    What should a nurse avoid when documenting patient care?

    <p>Cluttering notes with repetitive data.</p> Signup and view all the answers

    Which practice is forbidden in the event of a documentation error?

    <p>Using white-out or erasing the mistake.</p> Signup and view all the answers

    How should nurses approach labeling or bias in their documentation?

    <p>Nurses should document without labeling or showing bias.</p> Signup and view all the answers

    Which of the following is a documentation standard a nurse must follow?

    <p>Document only using approved abbreviations.</p> Signup and view all the answers

    What is one of the requirements when beginning to chart?

    <p>Check the patient's name and identifying number.</p> Signup and view all the answers

    Why should meaningless words and phrases be avoided in documentation?

    <p>They can confuse other healthcare providers.</p> Signup and view all the answers

    What is the primary goal of eHealth as described?

    <p>To achieve Universal Health Care (UHC) objectives.</p> Signup and view all the answers

    Which feature of eHealth allows for quick linking of locations for urgent information?

    <p>Audio teleconferencing</p> Signup and view all the answers

    What role does interactivity play in eHealth initiatives?

    <p>It enhances the learning and teaching experience.</p> Signup and view all the answers

    Which of the following statements about the data transfer process is true?

    <p>It often takes more than a year due to validation processes.</p> Signup and view all the answers

    What is a key benefit of using information and communication technologies (ICT) in health?

    <p>Improved flow of information for effective service delivery.</p> Signup and view all the answers

    What aspect of health service delivery does eHealth aim to support?

    <p>Quality and responsive health services.</p> Signup and view all the answers

    Which statement best describes the nature of eHealth?

    <p>It is concerned with enhancing data handling through electronic channels.</p> Signup and view all the answers

    What is a significant challenge associated with health data transfer mentioned?

    <p>Timeliness of information processing</p> Signup and view all the answers

    Which platform was the first to reach 1 million monthly active users?

    <p>Myspace</p> Signup and view all the answers

    What percentage of internet users reported that social media has had neither a positive nor a negative effect on them?

    <p>59%</p> Signup and view all the answers

    Which generation is most likely to view news on social media sites according to the content?

    <p>Gen Z and Millennials</p> Signup and view all the answers

    What is cited as a key concern regarding teens' use of social media?

    <p>Mental health issues like peer pressure</p> Signup and view all the answers

    What percentage of marketers claim to use Facebook for promotion?

    <p>90%</p> Signup and view all the answers

    Which of these apps is mentioned as a recent addition to the social media landscape?

    <p>TikTok</p> Signup and view all the answers

    What proportion of small businesses reportedly use Facebook's services?

    <p>200 million</p> Signup and view all the answers

    Besides news websites, what percentage of internet users globally get their news through social media?

    <p>46%</p> Signup and view all the answers

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