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Southwest Airlines Contract of Carriage

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Questions and Answers

What is the basis for the application of the Conditions of Contract by Southwest Airlines, except as otherwise provided in specific fare rules?

The earliest of the date on which the Ticket is reserved, purchased, or issued, and as amended through the date of travel

What is governed by the terms and conditions contained in the Contract of Carriage?

All published routes and services provided by the Carrier, as well as all fares and charges published by the Carrier

What takes precedence over the Contract of Carriage in case of a conflict?

Applicable laws, rules, or security directives from U.S. or foreign governmental agencies

What is the role of tariffs on file with the U.S. Department of Transportation in relation to the Contract of Carriage?

They do not create any contractual or other obligations by the Carrier that are owed to the Passenger, the Customer, or any other person or entity, or any right of action as against the Carrier Signup and view all the answers

What is the collective term referred to in the Contract of Carriage that includes Southwest Airlines and its Officers, Employees, contractors, and agents?

Carrier Signup and view all the answers

What is the purpose of the Contract of Carriage in relation to reservations, purchase, ticketing, and/or transportation by Southwest Airlines?

To subject these activities to the terms and conditions contained in the Contract of Carriage Signup and view all the answers

What laws and regulations govern the actions of Carrier in the context of this Contract of Carriage?

The applicable laws, rules, or security directives of the US government or foreign government agencies. Signup and view all the answers

What is the Passenger's and Customer's obligation in relation to the terms and conditions of this Contract of Carriage?

To adhere to, be bound by, and comply with all of the terms, conditions, and requirements set forth herein and applicable laws and regulations. Signup and view all the answers

Can the Carrier change the terms of this Contract of Carriage, and what is the requirement for such changes?

Yes, the Carrier can change the terms of this Contract of Carriage in its sole discretion and to the extent not prohibited by law, but all changes must be in writing and approved by an authorized representative of Southwest Airlines. Signup and view all the answers

What is the Passenger's recourse if the Contract of Carriage is amended after a Ticket is reserved, purchased, or issued but before commencement of travel?

The Passenger's sole recourse is to request a refund of the fare paid for unused travel, which must be made prior to the date on which travel was to commence. Signup and view all the answers

What is the scope of the Carrier's obligations under this Contract of Carriage?

The Carrier's obligations extend only to the Passenger and as expressly set forth herein, to the Customer. Signup and view all the answers

What is the Carrier's discretion in relation to refund payments?

The Carrier may, at the discretion of the Carrier, refund all or a portion of the fare paid. Signup and view all the answers