SoulCycle Class Overview and Safety

Questions and Answers

How long is a SoulCycle class?

45 minutes

What are the Three A's?

Acknowledge (correct)

Apologize (correct)

Act (correct)

Advance

What is the length of a Soul Survivor class?

60 minutes

What is the length of a Soul Challenge class?

90 minutes Signup and view all the answers

What are the Perfect 10 settings on a bike?

Seat height- 7, Seat depth- all the way back, Handlebar height- 3, Handlebar depth- 0 Signup and view all the answers

Where are fire extinguishers located?

Bottom of stairs, behind FD, locker area, top of back stairs, bottom of back stairs Signup and view all the answers

Where is the blood borne pathogen kit located?

Second drawer FD Signup and view all the answers

Where is the first aid kit located?

Second drawer FD Signup and view all the answers

Where is the AED located?

Outside studio next to laundry room Signup and view all the answers

Where is the eye washing station located?

Underneath the Ultipro station Signup and view all the answers

What offers do we have for new riders?

$20 first class Signup and view all the answers

What is the correct procedure for cleaning the room between classes?

Wipe down instructor bike, wipe down all 54 bikes and weight bin, place clean towels, light candles, spray room spray, air purifier, turn on music Signup and view all the answers

What is the correct way to answer the phone?

Soul Cycle SOPT this is ___ Signup and view all the answers

What should you grab when you come in for a shift?

Uniform, clock in, wash hands Signup and view all the answers

Staff members can ride off shift without special procedures.

False Signup and view all the answers

At what age do you have to be to ride at SoulCycle?

12 Signup and view all the answers

At what age can you sign your own waiver?

18 Signup and view all the answers

Parents must sign the minor waiver in the studio.

True Signup and view all the answers

Where is our emergency meeting spot?

Starbucks Signup and view all the answers

What is our cancellation policy?

5pm the night before Signup and view all the answers

What happens if you miss a SoulCycle class?

Forfeit the class credit Signup and view all the answers

What is our retail return policy?

30 days unworn unwashed and tagged Signup and view all the answers

Can you show up and sign in late for class?

Yes, up to 10 minutes late Signup and view all the answers

How do we celebrate birthdays, milestones, and theme rides?

Decorate front desk, make cards, birthday socks Signup and view all the answers

Who is the studio manager?

Anna Dvorchak Signup and view all the answers

Who is the assistant manager?

Clara Ingraham Signup and view all the answers

Who are the SOPT Key Holders?

Emily Markle, Giulia DiPasquale, Audie Deinlein, Andrew Meyer Signup and view all the answers

Who is Chicago's people business partner (HR)?

Brit Kaplan Signup and view all the answers

When does booking for the week go live for regular classes?

Monday at noon for regular classes Signup and view all the answers

The late policy allows riders to enter the class after 10 minutes.

False Signup and view all the answers

Study Notes

SoulCycle Overview

Class duration: 45 minutes; combines weights and bike exercises in a dark, candle-lit room with loud music and 54 bikes.
Different instructors provide various styles, enhancing the experience.

Special Classes

Soul Survivor: 60 minutes long.
Soul Challenge: 90 minutes long.

Bike Settings

Perfect 10 settings post-class:
- Seat height: 7
- Seat depth: all the way back
- Handlebar height: 3
- Handlebar depth: 0

Safety Equipment Locations

Fire extinguishers: located bottom of stairs, behind FD, locker area, top & bottom of back stairs.
Bloodborne pathogen kit: second drawer in FD.
First aid kit: second drawer in FD.
AED: outside studio next to laundry room.
Eye washing station: under the Ultipro station.

New Rider Offers

$20 for the first class.
Packs available: 3 for $60, 5 for $100, $99 unlimited riding for 2 weeks.

Room Cleaning Protocol

Wipe down instructor and all bikes, weight bins with Virex rags.
Place clean towels, light candles, spray room scent, set air purifier, and turn on music.

Phone Etiquette

Correct call response: "Soul Cycle SOPT, this is ___."

Check-In Setup

Print sign-in sheets and prepare vaccination clipboard.
Highlight new riders, milestones, and birthdays on classroom lists.

Class Arrangements

Staff member riding: check in under cash register and select "comp" option.
Staff guest: same process as staff, but look up and add them as a guest.

Mic Pack Setup

Install batteries, ensure the transmitter is off, and use condoms for protection.

Age Requirements

Minimum age to ride: 12 years.
Minimum age to sign waiver: 18 years.
Parents must sign minor waivers in the studio.

Emergency Protocols

Emergency meeting spot: Starbucks.
Late Rider Policy: Late entry allowed up to 10 minutes after class begins for safety.

Cancellation and Credit Policies

Cancellation must be done by 5 PM the night before.
Missed classes result in a forfeited class credit ($32).
Cancelled classes restore class credits.
Retail returns accepted within 30 days if unworn, unwashed, and tagged.

Class Operations

When hearing the studio door open during class, rush to the door.
Two credits required for booking Soul Challenge, one credit for Soul Survivor.
Automatic waitlist adds riders up to 5 PM the evening prior to class.

Payments and Retail Purchases

Credit card payments: use cash register and ask if the card should be saved.
Split transactions: adjust payments between different methods.

Studio Management

CEO of SoulCycle: Evelyn Webster.
Studio Manager: Anna Dvorchak.
Assistant Manager: Clara Ingraham.
Key Holders: Emily Markle, Giulia DiPasquale, Audie Deinlein, Andrew Meyer.
People Business Partner: Brit Kaplan.

Booking Policies

Booking opens for regular classes and Soul Early classes at noon on Mondays.
Staff and riders can drop in 30 minutes before classes start.

Class Maintenance and Reset

In between classes, check supplies, clean areas, and prepare for upcoming classes.
End of Day (EOD) resets include wiping down bikes, adjusting weights, cleaning mirrors, and ensuring air purifiers and fans are operational.
Group Pass: third-party booking that pays for classes, includes complimentary shoes and water.

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Description

Dive into the essentials of SoulCycle, including class formats, duration, and equipment settings. Understand safety protocols and new rider offers to enhance your experience. Perfect for both new and returning riders looking to maximize their time in the studio.