Sonic Menu Flashcards

Sonic Menu Items and Definitions

• Small tot: Minimum 10 pieces
• Medium tot: Minimum 16 pieces
• Large tot: Minimum 26 pieces
• Medium onion ring: 6-8 rings
• Large onion ring: 10-12 rings
• Medium strawberry topping: 1 oz
• Large strawberry topping: 1.5 oz
• RT 44 strawberry topping: 2 oz

Cherry Syrup Measurements

• Medium cherry syrup: 1/2 oz
• Large cherry syrup: 3/4 oz
• RT 44 cherry syrup: 1 oz

Blast Candy Sizes

• Mini blast candy: 1 oz, 2 scoops
• Small blast candy: 1.5 oz, 3 scoops
• Medium blast candy: 2 oz, 4 scoops
• Large blast candy: 2.5 oz, 5 scoops
• Whipped topping: 3/4 oz
• Candy topping: 1/4 oz

Product Specifications

• Cone weight and height: 4.5 oz, 3 inches
• Sundae weight and height: 6.5-7 oz, 1.5 inches above rim

Tea and Sugar Specifications

• Tea sugar quantity: 48 oz

Sonic Values and Mission

• 4 Sonic treasures: Skating carhop, checkbacks, mint, Sonic Live Radio
• C A R E: Compassion, Awareness, Respect, Empowerment
• Empowerment: Authorizing STARS to positively impact customer experiences
• B L A S T: Believe, Listen, Apologize, Solve, Thank
• Mission Statement: Aim to become "America's most loved restaurant brand"
• Core values: 5 total, focusing on respect, relationships, distinctiveness, and fun

Foundational Details

• Founder of Sonic: Troy Smith

Food Handling and Safety

• Tempering internal temperature: Range of 34°F to 40°F
• Tongs and spatulas sanitized every 2 hours
• Bacon tempering duration: 24-36 hours, with a 6-day hold time
• Hot dogs tempering duration: 24-36 hours, with a 4-day hold time
• Minimum hand washing water temperature: 100°F
• Chili must be discarded if it falls below 150°F

Hygiene and Safety Practices

• 20/20 rule: Wash hands every 20 minutes for 20 seconds
• Main causes of foodborne illness: Poor hygiene, time and temperature abuse, cross-contamination
• Temperature danger zone: 41°F - 140°F
• Onion ring batter water temperature: 40°F or less
• FIFO: First In, First Out stock rotation

Cooling Methods

• Main cooling methods include ice bath and shallow pan

Service Standards

• Steps to WOW carhop: 10
• Two checkbacks: 1-minute bumper check with eye contact followed by a tray check within 10 minutes
• BOOM foods wrap-up: Thank you, will return to check in a minute

Cup and Order Standards

• Fill cup: 1/4 inch from the top
• Wiping cups should use a blue sanitized towel
• Single large drink should be served with a large straw, 2 napkins, and a mint
• Critical late ticket: 5 minutes
• Orders should be delivered within: 4 minutes
• 60/60 rule: $60 every 60 minutes

Closing and Customer Interaction Protocol

• Last action before leaving a stall: Pick up trash
• Handling guest problems: Do not argue
• First step in problem correction: Believe the customer