Podcast
Questions and Answers
What is the wow factor in guest service?
What is the wow factor in guest service?
Service above and beyond what a guest expects
What is Sonic's mission statement?
What is Sonic's mission statement?
To become America's most loved restaurant brand
What does BLAST stand for?
What does BLAST stand for?
Believe, Listen, Apologize, Solve, Thank
What are the sizes available for Sonic fountain drinks?
What are the sizes available for Sonic fountain drinks?
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At what temperature are all Sonic condiments stored?
At what temperature are all Sonic condiments stored?
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How should condiment backups be stored?
How should condiment backups be stored?
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What should be avoided with food items?
What should be avoided with food items?
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Where should the ice scoop be stored?
Where should the ice scoop be stored?
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What should the fountain area equipment be like?
What should the fountain area equipment be like?
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What does LOCK OUT mean?
What does LOCK OUT mean?
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What is TAG OUT?
What is TAG OUT?
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What tea products does Sonic have?
What tea products does Sonic have?
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What are Sonic's coffee flavors?
What are Sonic's coffee flavors?
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What are Sonic's real fruit options?
What are Sonic's real fruit options?
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How many oz of slush flavor go in a mini 10 oz cup?
How many oz of slush flavor go in a mini 10 oz cup?
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How much slush flavor goes into a small 14 oz cup?
How much slush flavor goes into a small 14 oz cup?
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How much slush flavor goes into a medium size 20 oz cup?
How much slush flavor goes into a medium size 20 oz cup?
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How much slush flavor goes into a large 32 oz cup?
How much slush flavor goes into a large 32 oz cup?
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How much slush flavor goes into a RT44 oz cup?
How much slush flavor goes into a RT44 oz cup?
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How many oz of strawberries go in a large 32 oz fresh fruit slush?
How many oz of strawberries go in a large 32 oz fresh fruit slush?
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How much melon syrup is used in a RT44 Watermelon slush?
How much melon syrup is used in a RT44 Watermelon slush?
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What are the portion sizes for tea add-ins?
What are the portion sizes for tea add-ins?
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How often do we change sanitizer buckets?
How often do we change sanitizer buckets?
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What are sugar-free add-ins sweetened with?
What are sugar-free add-ins sweetened with?
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How much ice is in a fresh brewed tea?
How much ice is in a fresh brewed tea?
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How much ice is in a Sonic soft drink?
How much ice is in a Sonic soft drink?
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What size lime wedges are used in a Sonic signature limeade?
What size lime wedges are used in a Sonic signature limeade?
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What is the proportion of cherry syrup in a medium 20 oz cherry limeade and how many lime wedges?
What is the proportion of cherry syrup in a medium 20 oz cherry limeade and how many lime wedges?
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Neutral slush is only added to what flavor slushes?
Neutral slush is only added to what flavor slushes?
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What flavor soft drink is used in a DT strawberry limeade?
What flavor soft drink is used in a DT strawberry limeade?
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Where does the fountain store the ice scoop?
Where does the fountain store the ice scoop?
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A Sonic soft drink or slush is served with what?
A Sonic soft drink or slush is served with what?
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What size tea bags are used for brewing tea and how many?
What size tea bags are used for brewing tea and how many?
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What is the gold time on fresh brewed black tea?
What is the gold time on fresh brewed black tea?
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How much sugar goes into our fresh brewed sweet black tea?
How much sugar goes into our fresh brewed sweet black tea?
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Sonic uses what in its frozen desserts?
Sonic uses what in its frozen desserts?
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What is the amount of air added to our liquid ice cream mix called?
What is the amount of air added to our liquid ice cream mix called?
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______ and ____ are mixed together in the ice cream machine and frozen to produce the perfect ice cream.
______ and ____ are mixed together in the ice cream machine and frozen to produce the perfect ice cream.
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Study Notes
Guest Services
- Wow factor: Exceeding guest expectations with exceptional service.
Sonic Mission Statement
- Vision: To become America’s most loved restaurant brand.
Customer Interaction Principles
- BLAST acronym: Believe, Listen, Apologize, Solve, Thank.
Beverage Sizes
- Available fountain drink sizes: 10 oz, 14 oz, 20 oz, 32 oz, 44 oz.
Condiments and Storage
- Ideal storage temperature for condiments: 34-40°F.
- Condiment backups must be covered and sealed to maintain freshness.
Food Safety
- Cross-contamination must be avoided to ensure food safety.
Ice Handling
- Ice scoop should always be stored in a clean, sanitized container.
- Full cup of ice is required for fresh brewed tea.
- Sonic soft drinks should contain 1/2 cup of ice.
Equipment Maintenance
- Fountain area equipment must be kept clean, sanitized, and in working condition.
- Lock out protocol is crucial for crew safety during maintenance.
Tea and Coffee Products
- Tea products: Sweet and unsweet black tea options.
- Coffee flavors available: French vanilla, chocolate, praline pecan.
Fresh Fruit and Slush Options
- Real fruit options include lemon, lime, and strawberry.
- Slush flavor amounts:
- Mini 10 oz: 1/4 oz (1 pump)
- Small 14 oz: 1/4 oz (1 pump)
- Medium 20 oz: 1/2 oz (2 pumps)
- Large 32 oz: 3 oz (3 pumps)
- RT 44 oz: 4 oz (4 pumps)
Fresh Fruit Slush
- Large 32 oz fresh fruit slush contains 1/2 oz of strawberries.
- RT 44 oz watermelon slush requires 1 oz (4 pumps) of melon syrup.
Tea Add-ins
- Portion sizes for tea add-ins vary:
- Wacky pack & small: 1/2 oz
- Large: 1 oz and 1 1/2 oz
- RT 44: 2 oz
- Sugar-free add-ins are sweetened with Splenda.
Cleaning Procedures
- Sanitizer buckets should be changed every 2 hours.
Limeade and Soft Drink Preparation
- Sonic signature limeade includes 1/4 cut lime wedges.
- Medium 20 oz cherry limeade consists of 1/2 oz cherry syrup and 2 cherries.
- Diet strawberry limeade is made with Diet Sprite/Sprite Zero.
ice Cream and Frozen Desserts
- Sonic uses real ice cream in its frozen desserts.
- Overrun refers to the amount of air added to liquid ice cream mix.
- Ice cream production requires the mixing of air and liquid ice cream and then freezing.
Serving Protocols
- A soft drink or slush is served with a wrapped straw, one Sonic mint, and two Sonic napkins.
- Tea brewing requires one 3 oz tea bag or three 1 oz tea bags.
- Fresh brewed black tea has a gold time of 4 hours.
Sugar Measurement
- Fresh brewed sweet black tea includes 48 oz of sugar for sweetness.
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Description
Test your knowledge on Sonic's customer service philosophy, mission statement, and drink sizes with these flashcards. Learn what BLAST stands for and discover the key elements that make Sonic a beloved brand. Perfect for training and enhancing guest service skills.