Sonic Dr. Pepper Games Flashcards

Questions and Answers

What is the wow factor in guest service?

Service above and beyond what a guest expects

What is Sonic's mission statement?

To become America's most loved restaurant brand

What does BLAST stand for?

Believe, Listen, Apologize, Solve, Thank

What are the sizes available for Sonic fountain drinks?

10 oz, 14 oz, 20 oz, 32 oz, 44 oz Signup and view all the answers

At what temperature are all Sonic condiments stored?

34-40°F Signup and view all the answers

How should condiment backups be stored?

Covered and sealed Signup and view all the answers

What should be avoided with food items?

Cross contamination Signup and view all the answers

Where should the ice scoop be stored?

In a clean, sanitized container Signup and view all the answers

What should the fountain area equipment be like?

Clean and sanitized; all equipment should be in operating condition Signup and view all the answers

What does LOCK OUT mean?

Go keep crew members safe from equipment Signup and view all the answers

What is TAG OUT?

When it is not possible to attach a lock out device Signup and view all the answers

What tea products does Sonic have?

Sweet and unsweet black tea Signup and view all the answers

What are Sonic's coffee flavors?

French vanilla, chocolate, praline pecan Signup and view all the answers

What are Sonic's real fruit options?

Lemon, lime, strawberry Signup and view all the answers

How many oz of slush flavor go in a mini 10 oz cup?

1/4 oz or 1 pump Signup and view all the answers

How much slush flavor goes into a small 14 oz cup?

1/4 oz or 1 pump Signup and view all the answers

How much slush flavor goes into a medium size 20 oz cup?

1/2 oz or 2 pumps Signup and view all the answers

How much slush flavor goes into a large 32 oz cup?

3 oz or 3 pumps Signup and view all the answers

How much slush flavor goes into a RT44 oz cup?

4 oz or 4 pumps Signup and view all the answers

How many oz of strawberries go in a large 32 oz fresh fruit slush?

1/2 oz Signup and view all the answers

How much melon syrup is used in a RT44 Watermelon slush?

1 oz or 4 pumps Signup and view all the answers

What are the portion sizes for tea add-ins?

1/2 oz wacky pack & small, 1 oz and 1 1/2 oz large, 2 oz RT44, pumps 1, 2, 3, 4 Signup and view all the answers

How often do we change sanitizer buckets?

Every 2 hours Signup and view all the answers

What are sugar-free add-ins sweetened with?

Splenda Signup and view all the answers

How much ice is in a fresh brewed tea?

Full cup Signup and view all the answers

How much ice is in a Sonic soft drink?

1/2 cup Signup and view all the answers

What size lime wedges are used in a Sonic signature limeade?

1/4 cut Signup and view all the answers

What is the proportion of cherry syrup in a medium 20 oz cherry limeade and how many lime wedges?

(1/2 oz, 2 cherries) Signup and view all the answers

Neutral slush is only added to what flavor slushes?

Fresh lemon and lime Signup and view all the answers

What flavor soft drink is used in a DT strawberry limeade?

Diet Sprite/Sprite Zero Signup and view all the answers

Where does the fountain store the ice scoop?

In a clean and sanitized container or holder Signup and view all the answers

A Sonic soft drink or slush is served with what?

A wrapped straw, one Sonic mint, two Sonic napkins Signup and view all the answers

What size tea bags are used for brewing tea and how many?

(1) 3 oz tea bag or (3) 1 oz tea bags Signup and view all the answers

What is the gold time on fresh brewed black tea?

4 hours Signup and view all the answers

How much sugar goes into our fresh brewed sweet black tea?

48 oz Signup and view all the answers

Sonic uses what in its frozen desserts?

Real ice cream Signup and view all the answers

What is the amount of air added to our liquid ice cream mix called?

Overrun Signup and view all the answers

__ and are mixed together in the ice cream machine and frozen to produce the perfect ice cream.

Air and liquid ice cream Signup and view all the answers

Study Notes

Guest Services

Wow factor: Exceeding guest expectations with exceptional service.

Sonic Mission Statement

Vision: To become America’s most loved restaurant brand.

Customer Interaction Principles

BLAST acronym: Believe, Listen, Apologize, Solve, Thank.

Beverage Sizes

Available fountain drink sizes: 10 oz, 14 oz, 20 oz, 32 oz, 44 oz.

Condiments and Storage

Ideal storage temperature for condiments: 34-40°F.
Condiment backups must be covered and sealed to maintain freshness.

Food Safety

Cross-contamination must be avoided to ensure food safety.

Ice Handling

Ice scoop should always be stored in a clean, sanitized container.
Full cup of ice is required for fresh brewed tea.
Sonic soft drinks should contain 1/2 cup of ice.

Equipment Maintenance

Fountain area equipment must be kept clean, sanitized, and in working condition.
Lock out protocol is crucial for crew safety during maintenance.

Tea and Coffee Products

Tea products: Sweet and unsweet black tea options.
Coffee flavors available: French vanilla, chocolate, praline pecan.

Fresh Fruit and Slush Options

Real fruit options include lemon, lime, and strawberry.
Slush flavor amounts:
- Mini 10 oz: 1/4 oz (1 pump)
- Small 14 oz: 1/4 oz (1 pump)
- Medium 20 oz: 1/2 oz (2 pumps)
- Large 32 oz: 3 oz (3 pumps)
- RT 44 oz: 4 oz (4 pumps)

Fresh Fruit Slush

Large 32 oz fresh fruit slush contains 1/2 oz of strawberries.
RT 44 oz watermelon slush requires 1 oz (4 pumps) of melon syrup.

Tea Add-ins

Portion sizes for tea add-ins vary:
- Wacky pack & small: 1/2 oz
- Large: 1 oz and 1 1/2 oz
- RT 44: 2 oz
Sugar-free add-ins are sweetened with Splenda.

Cleaning Procedures

Sanitizer buckets should be changed every 2 hours.

Limeade and Soft Drink Preparation

Sonic signature limeade includes 1/4 cut lime wedges.
Medium 20 oz cherry limeade consists of 1/2 oz cherry syrup and 2 cherries.
Diet strawberry limeade is made with Diet Sprite/Sprite Zero.

ice Cream and Frozen Desserts

Sonic uses real ice cream in its frozen desserts.
Overrun refers to the amount of air added to liquid ice cream mix.
Ice cream production requires the mixing of air and liquid ice cream and then freezing.

Serving Protocols

A soft drink or slush is served with a wrapped straw, one Sonic mint, and two Sonic napkins.
Tea brewing requires one 3 oz tea bag or three 1 oz tea bags.
Fresh brewed black tea has a gold time of 4 hours.

Sugar Measurement

Fresh brewed sweet black tea includes 48 oz of sugar for sweetness.

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Description

Test your knowledge on Sonic's customer service philosophy, mission statement, and drink sizes with these flashcards. Learn what BLAST stands for and discover the key elements that make Sonic a beloved brand. Perfect for training and enhancing guest service skills.