Software Quality Assurance Practices Quiz

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What is a major issue faced when applying a cost of software quality (CoSQ) model?

Overly complex regulatory requirements

Insufficient training for staff involved

Challenges in obtaining accurate quality cost data (correct)

Lack of interest from management

Why is late payment of customer’s overt compensation problematic?

It creates a strained relationship with customers

Lessons learned from issues cannot be effectively applied (correct)

It leads to budget overruns

It is often not aligned with the financial year

Which resource can provide insights into software quality assurance practices?

Unpublished dissertation research

General business management textbooks

IEEE Computer Society publications (correct)

Online marketing courses

What typically accompanies the application of a CoSQ model?

Problems that hinder data accuracy and completeness Signup and view all the answers

What is necessary for the effective application of findings from quality cost data?

Proactive changes to processes Signup and view all the answers

What does the Cost of Software Quality (CoSQ) primarily assess?

The financial assessment of software quality Signup and view all the answers

Which of the following is NOT a subclass of Costs of Control?

Internal Failure Costs Signup and view all the answers

What are Prevention Costs primarily related to?

Costs incurred in establishing and updating quality assurance processes Signup and view all the answers

How are Costs of Failure of Control categorized?

Into Internal Failure Costs and External Failure Costs Signup and view all the answers

What is the purpose of evaluating financial damages of software failures?

To adjust the SQA budget Signup and view all the answers

Which statement best describes the managerial control over CoSQ?

Requires comparison with past performance figures Signup and view all the answers

Who is primarily responsible for Costs of Control within software quality?

The software developer Signup and view all the answers

What does the classic quality cost model emphasize?

Correlation between costs and product quality Signup and view all the answers

What is a challenge faced during contract review and progress control activities?

Reporting is often inaccurate and neglected. Signup and view all the answers

Which aspect contributes to the difficulty in reporting follow-up activities?

Most activities last less than an hour. Signup and view all the answers

Which of the following is NOT necessary to apply a Cost of Software Quality system?

Identification of irrelevant cost items. Signup and view all the answers

Why are schedule failure costs often debated for long periods?

Direct causes are difficult to identify. Signup and view all the answers

What defines the effectiveness of a chosen Cost of Software Quality model?

The suitability of cost items for organizational needs. Signup and view all the answers

Which model option should an organization NOT consider when applying a CoSQ model?

Non-standard model. Signup and view all the answers

What is a common issue for senior staff members engaged in these activities?

They typically neglect reporting their time. Signup and view all the answers

Which of the following does NOT represent an activity related to managerial failure costs?

Customer satisfaction surveys. Signup and view all the answers

What are management prevention costs primarily intended to achieve?

To perform activities that detect project errors early Signup and view all the answers

Which of the following is NOT a typical internal failure cost?

Cost of implementing feedback from customers Signup and view all the answers

Which of these costs are considered external failure costs?

Costs for correcting failures detected by customers Signup and view all the answers

What type of costs includes activities to control project performance?

Appraisal Costs Signup and view all the answers

Which of the following activities fall under management appraisal costs?

Performing regression tests before project deployment Signup and view all the answers

What is the primary focus of management control costs?

Costs that management can influence or control Signup and view all the answers

What is a common misconception about management prevention costs?

They are irrelevant if the project's budget is sufficient Signup and view all the answers

What might be classified as hidden external failure costs?

Costs incurred for post-deployment customer support Signup and view all the answers

What are management internal failure costs primarily associated with?

Failed attempts to identify project risks Signup and view all the answers

Which of the following describes management external failure costs?

Costs incurred after software development and system installation Signup and view all the answers

Inaccurate and incomplete identification of quality costs can lead to which of the following?

Negligent reporting by team members Signup and view all the answers

What is a common issue with the reporting of software costs?

Biased reporting, especially for censored costs Signup and view all the answers

What can be an implication of biased recording of external failure costs?

Unrecorded customer compensation implications Signup and view all the answers