Software Bug Reporting Guide
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Questions and Answers

What information is NOT required when reporting a bug?

  • Actual Result
  • Error Code (correct)
  • Severity
  • To Reproduce
  • Which severity type indicates the highest priority for fixing a bug?

  • High
  • Critical (correct)
  • Medium
  • Low
  • Where can you find the option to modify the bug reporting form in Jira?

  • Within project settings under issue types (correct)
  • In the user profile settings
  • Under the help menu
  • Under project dashboard settings
  • Which field should contain a freeform description of the bug?

    <p>Description (A)</p> Signup and view all the answers

    What must be included in the Summary field when reporting a bug?

    <p>A short description including the test number (A)</p> Signup and view all the answers

    In which type of report should the actual outcome of the test be detailed?

    <p>Actual Result (C)</p> Signup and view all the answers

    What type of field is the 'Severity' in the bug reporting form?

    <p>Dropdown (A)</p> Signup and view all the answers

    What is the purpose of the 'To Reproduce' section in a bug report?

    <p>To outline the steps required to replicate the bug (C)</p> Signup and view all the answers

    What is the purpose of assigning labels to bug reports?

    <p>To categorize bugs and facilitate their search. (B)</p> Signup and view all the answers

    What type of information can be attached to a bug report?

    <p>Screenshots and log files. (C)</p> Signup and view all the answers

    Which type of link should be used to associate a bug report with its original test issue?

    <p>Related to. (B)</p> Signup and view all the answers

    What distinguishes a critical bug from a high priority bug?

    <p>High priority bugs impact functionality, but critical bugs render the system unusable. (B)</p> Signup and view all the answers

    What is the primary use of the severity categorization in bug reporting?

    <p>To decide how quickly to address the bug. (B)</p> Signup and view all the answers

    Why are low priority bugs often shipped with software products?

    <p>They generally do not affect the average user. (A)</p> Signup and view all the answers

    How does the process of assigning bugs work in Jira?

    <p>Bugs are assigned after assessing their severity. (A)</p> Signup and view all the answers

    What is a cosmetic bug?

    <p>A bug that does not affect the software functionality. (B)</p> Signup and view all the answers

    Flashcards

    Bug Reporting Form

    A structured form used to document and report software bugs.

    Test ID

    The identifier of the test where the bug was found.

    Platform

    The hardware environment (e.g., PC, Mac, cloud server) where the bug occurred.

    Operating System

    The software used to run the tests.

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    Browser (if applicable)

    The web browser and its version, relevant only for web-based tests.

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    Expected Result

    The predicted outcome of the test according to the specifications.

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    Actual Result

    The outcome of the test that occurred.

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    Steps to Reproduce

    A detailed set of instructions to recreate the bug.

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    What is a label used for?

    Labels help categorize bug reports, making them easier to find by filtering. For example, 'test-failure', 'UI-bug', or 'performance-bug' indicate the type of issue.

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    What are attachments used for?

    Attachments provide additional information about the bug to assist the developer. This might include screenshots, error messages, log files, test data, etc.

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    Why link to the original test issue?

    Linking a bug report to its original test issue helps maintain traceability and provides context for developers. This is especially useful for bugs discovered during automated testing.

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    What are the severity levels in bug reporting?

    Severity levels categorize bugs based on their impact. Critical bugs are showstoppers, High bugs impact functionality, Medium bugs need to be fixed, Low bugs can wait, and Cosmetic bugs are visual issues.

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    Why is a bug report so important?

    A complete and well-written bug report helps developers understand the issue, reproduce it, and fix it effectively. This ensures the bug is addressed quickly and efficiently.

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    What determines a bug's priority?

    The severity of a bug, along with its impact on the system and user experience, determines its priority. Critical bugs usually get fixed first, followed by high, medium, and low priority bugs.

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    What is the significance of known bugs?

    Many software products are shipped with known bugs, particularly those with low priority that might not affect the average user. These bugs are often not fixed due to cost-benefit analysis.

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    How does severity affect a bug's resolution?

    Bugs with higher severity levels (Critical or High) are usually prioritized and addressed sooner by the development team. Lower severity bugs might be fixed later or not at all, depending on resources and time constraints.

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    Study Notes

    Software Bug Reporting

    • Purpose: To document and report software bugs found during testing.
    • Essential Information:
      • Test identifier (ID) that failed
      • Environment where the bug occurred
      • Steps to reproduce the bug
      • Actual result of the test
      • Severity of the bug
    • Bug Reporting Form Fields:
      • Summary: Brief one-line description, including the test ID.
      • Description: Detailed freeform description of the bug.
      • Test ID: Identifier of the failed test; or description of how the bug was found if not test-related.
      • Platform: Hardware platform (e.g., Windows PC, Mac, AWS).
      • Operating System: OS used.
      • Browser (if applicable): Type and version of web browser used.
      • Expected Result: Expected outcome of the test.
      • Actual Result: Observed result of the test.
      • Steps to Reproduce: Precise steps to recreate the issue.
      • Labels: Categorization tags, e.g., test-failure, UI-bug, performance-bug (allows filtering).
      • Attachments: Supporting files like screenshots, logs, test data.
      • Linked Issue: Link to the original test case using "related to" and a test identifier search.
      • Severity:
        • Critical: Show-stopper, system unusability.
        • High: Impacts functionality, should be fixed soon.
        • Medium: Less critical than high, still needs fixing.
        • Low: Can wait until higher-priority bugs are fixed.
        • Cosmetic: Affects appearance but not functionality.

    Jira Integration

    • Modification: Bug reporting form can be customized in Jira's project settings.
    • Customization: Fields can be added or adjusted using drag-and-drop.
    • Field Types: Mostly text or multiline text fields; severity uses a dropdown.
    • Example Usage: Field values are used to track the specific issue and its cause.

    Bug Resolution Process

    • Jira Workflow: Submitting a bug in Jira activates the process.
    • Assignment: Team members assign themselves to resolve the issue.
    • Prioritization: Severity guides assignment and resolution priority.
    • Known Bugs: Many minor bugs are intentionally shipped with software (inexpensive to leave in).

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    Description

    This quiz focuses on the essential information and procedures for documenting and reporting software bugs during testing. Covering details like the test ID, environment, reproduction steps, and severity levels, it is essential for ensuring effective communication in software development. Perfect for testers and software developers alike.

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